NCH Maintains 4-Star Rating From CMS

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NCH Healthcare System

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Nov 10, 2023

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Florida - Southwest

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NCH Healthcare System is happy to announce that it has maintained a 4 out of 5 star rating from the Centers for Medicare & Medicaid Services (CMS) for the fifth year in a row. This recognition underscores NCH’s commitment to delivering exceptional patient care, outstanding clinical outcomes and a patient-centered approach to healthcare.

The CMS Star Rating System is designed to assess the quality and performance of healthcare organizations across the United States. It evaluates various factors, including patient experience, safety measures, clinical outcomes and adherence to best practices. Securing and maintaining a 4-star rating is no small feat; this achievement reflects NCH’s dedication to providing high-quality care that meets and exceeds national standards. NCH hospitals were ranked 4 stars with CMS last year as well.

“We are immensely proud to receive this prestigious recognition from CMS,” said Paul Hiltz, President and CEO of NCH. “This 4-star rating reaffirms our dedication to delivering high-quality, patient-centered care to the individuals and families we serve.”

NCH remains committed to providing a compassionate and patient-centric approach to healthcare. Its state-of-the-art facilities, cutting-edge technology and a team of highly skilled medical professionals ensure that patients receive the best possible care and treatment during their time with us. Moreover, our emphasis on continuous improvement and innovative practices has been critical in maintaining this exceptional rating from CMS. We actively listen to patient feedback and engage in ongoing initiatives to further enhance the care experience and safety of everyone who walks through our doors.

“We are dedicated to continuously improving our practices and raising the bar for quality care,” said Carlos Quintero, Chief Experience Officer at NCH Healthcare System “This recognition inspires us to keep pushing boundaries and striving for excellence in all aspects of our operations, and is a testament to the hard work and dedication of our exceptional team of physicians, nurses and staff who strive every day to deliver the best possible care to our patients.”

NCH has a long-standing tradition of excellence and has been serving the community for over 65 years. The organization’s commitment to quality improvement and patient satisfaction has earned it recognition as a trusted healthcare provider in Southwest Florida, as well as being named among the top 100 hospitals in the nation.

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Local Services By This Author

NCH

Physicians 350 7th Street North, Naples, Florida, 34102

NCH (Naples Comprehensive Health) is a locally governed non-profit and an Advanced Community Health System located in Naples, Florida. Our mission is to help everyone live a longer, happier, healthier life. The System is more than just two hospitals referred to as the NCH Baker Hospital and NCH North Hospital) with a total of 713 beds. NCH is an alliance of more than 1,100 physicians and medical facilities in dozens of locations throughout Southwest Florida that offers nationally recognized, quality health care to our community.NCH was named one of Americas 100 Best Hospitals for 2024 by Healthgrades, the leading resource consumers use to find a hospital or doctor. This achievement puts NCH in the top 2% of hospitals nationwide for overall clinical performance and, along with being named one of Americas Top 50 Hospitals for Surgical Care, reflects our commitment to exceptional patient care.Since early 2010, NCH Medical Group has grown its multi-specialty practice to more than 250 board-certified physicians, nurse practitioners and physician assistants. As the largest physician group in Collier County with more than 40 locations and 15 different specialties, spanning from Marco Island to Bonita Springs, we are able to provide quality care close to your home. 

NCH

Hospitals 350 7th Street North, Naples, Florida, 34102

NCH (Naples Comprehensive Health) is a locally governed non-profit and an Advanced Community Health System located in Naples, Florida. Our mission is to help everyone live a longer, happier, healthier life. The System is more than just two hospitals referred to as the NCH Baker Hospital and NCH North Hospital) with a total of 713 beds. NCH is an alliance of more than 1,100 physicians and medical facilities in dozens of locations throughout Southwest Florida that offers nationally recognized, quality health care to our community.NCH was named one of Americas 100 Best Hospitals for 2024 by Healthgrades, the leading resource consumers use to find a hospital or doctor. This achievement puts NCH in the top 2% of hospitals nationwide for overall clinical performance and, along with being named one of Americas Top 50 Hospitals for Surgical Care, reflects our commitment to exceptional patient care.THE MOST COMPREHENSIVE CARENCH offers a wide range of choices in advanced services, providers, and locations. The NCH Rooney Heart Institute has been a pioneer in the cardiac arena for nearly 25 years and is committed to providing the highest quality of cardiovascular care in Southwest Florida. The cardiology team of accredited physicians and staff is unmatched and responds to cardiac emergencies in record time beyond the national standard. The NCH Rooney Heart Institute is at the heart of what matters most.The NCH Wingard Stroke Institute is a designated Comprehensive Stroke Center (CSC) by the Joint Commission. The Joint Commission is a global driver of quality improvement and patient safety in health care and there are only four designated Comprehensive Stroke Centers in Florida, making NCH Wingard Stroke Center the fifth center through the Joint Commission.HSS at NCH brings high-quality orthopedic care, including best practices, top surgeons and physicians, and imaging services, closer to home for Southwest Florida residents. The pioneering collaboration is part of the transformation of NCH to become an Advanced Community Healthcare System.The NCH and Nicklaus Childrens Hospital collaboration enhances care to our communitys youngest members and their families by providing inpatient services for NICU and PICU patients as well as Newborn Routine Screenings. NCH also houses the only 24/7 pediatric ER In Collier County. 

Marco Urgent Care

Urgent Care Centers 40 South Heathwood Drive,, Marco Island, Florida, 34145

Marco Urgent Care is convenient and close to home. Our center is available everyday from 8:00 a.m.-7:30 p.m. to keep you and your family safe and healthy. Our urgent care welcomes walk-in; no appointment is needed.As the first urgent care center on the island, Marco Urgent Care has been serving Marco and surrounding communities for more than 30 years. We can treat minor illnesses, stings, sports injuries, minor injuries or burns, colds, the flu and more. Our center also includes an onsite lab and radiology services.Our center is staffed by board certified emergency medicine physicians, is a member of the Mayo Clinic Care Network, and as a part of NCH, Marco Urgent Care physicians have access to Mayo Clinic experts.When minor bumps, bruises and illnesses affect you or your family, the dedicated staff and physicians at Marco Urgent Care are here for you, close to home.If you have a problem that requires immediate attention please call the NCH Healthcare System switchboard: 239-624-5000. Please note: NCH cannot provide medical advice over the phone. If you are having a medical emergency, call 911 or seek emergency medical help.