A Shining Star in Home Care

Author

BrightStar Care

Posted on

Sep 08, 2023

Book/Edition

Florida - Southwest

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A Shining Star in Home Care

Susan Nimnuan earned degrees in business admin-istration and criminal justice while living in Michigan in 2005. However, she felt drawn toward a different field – healthcare – and f ollowed in her father’s footsteps after graduation. After working in radiology, she moved to Florida in April 2012.

While interviewing for positions in Florida, she learned about BrightStar Care®. Founded in 2002 and franchised in 2005, BrightStar Care has 380 locations nationwide and offers premium medical and nonmedical home care to seniors and others.

John Botsko Jr., owner and president of the BrightStar Care of Naples and Fort Myers, was looking to hire a scheduler. Nimnuan was hired, but, at first, she only saw the company as a stepping stone toward her ultimate career goal. However, she loved the company and the role she played in the lives of seniors so much that she stayed. She worked her way up to director of operations in 2016 and vice president in 2020.

Botsko, a former hospital CEO, opened his franchise in 2006 to have a closer relationship with the patients, and Nimnuan aligned closely with his vision. “I connected and valued his commitment to the patients and community,” she said. “I love every minute of it and would never change it. I see people live fuller, healthier lives in their later years. Being able to make an impact in someone’s life is very rewarding.”

Nimnuan and Botsko also are members of C12, a Christian leadership organization that focuses on building great leaders and businesses for a greater purpose. Additionally, she volunteers with the Parkinson’s Association of Southwest Florida and other charities.

She has led relief efforts through two hurricanes, Hurricane Irma in 2017 and Hurricane Ian in 2022, which devastated Southwest Florida Many clients and staff were greatly impacted by Ian, losing vehicles, homes and personal effects. Nimnuan and the BrightStar Care team moved clients into hotels with generators and drove clients and caregivers to survey their homes post-hurricane when it was safe. They also collected and distributed clothing, food and essential items and established a benevolent fund to help with recovery.

However, of all her outreach efforts, Nimnuan is most proud 

of her team’s work during the pandemic. “It speaks to doing what’s right for the community,” she said.

When the pandemic hit in the spring of 2020, emergency rules applied to most aspects of health care, except home care. As a result, Nimnuan arranged for free COVID-19 testing for healthcare professionals and home care clients. Then, obtain-ing the vaccine was challenging because it required state certifica-tion, special refrigeration and other supplies. Through Nimnuan’s efforts, BrightStar Care became the only home care agency in Florida to be a certified vaccine provider. 

Nimnuan appeared on local and national news stations to highlight the need for testing and vaccinations among individuals who require 

at-home care. She and her team vaccinated over 500 home care clients, staff members, caregivers and families for free, with no aid or support from the state or government. “It was quite an undertaking, but it’s something that I am very proud of. Home care was an overlooked piece of the health care pie, and I was committed to advocating for them,” Nimnuan said, adding that she and Botsko feel blessed to do this for their community. “Giving back and doing the right thing is my passion. BrightStar Care gives me the platform and ability to do that,” she said.

A Shining Star in Home Care

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BrightStar Care of Naples & Ft Myers View Details

BrightStar Care of Naples & Ft Myers

Home Health 2545 Northbrooke Plaza Drive, Naples, Florida, 34119

BrightStar Care is a leading in-home care agency that has been serving Lee and Collier counties since 2006. With a wealth of experience spanning 18 years, we have become a trusted name in providing compassionate and professional care to individuals within the comfort of their own homes. At BrightStar Care, we offer a wide range of services to meet the diverse needs of our clients, including both Medical and Non-Medical Care. Our non-medical care, also referred to as non-skilled care, includes assistance with IADLs such as transportation, meal preparation, medication reminders light housekeeping, laundry and ADLs such as assistance with personal care needs, transferring, and feeding. Our medical care, also referred to as skilled care, services encompass more complex medical needs with care being provided by an LPN or RN. Some of the Skilled services we offer include case management, medication management, medication administration and teaching, wound care and wound vac, disease education and monitoring, IV treatments and line maintenance, catheter and ostomy care, home safety evaluation and much more. In addition to non-skilled and skilled care, BrightStar Care takes pride in offering physical therapy (PT) and occupational therapy (OT) services. Our team of licensed therapists collaborates closely with clients to develop personalized treatment plans, aiding in the restoration of independence, improvement of mobility, and enhancement of overall quality of life. Another aspect that sets BrightStar Care apart is our medical staffing services. We understand the significance of having qualified and reliable healthcare professionals in various settings, such as hospitals, clinics, and long-term care facilities. Through our medical staffing solutions, we provide healthcare organizations with certified nursing assistants, skilled nurses, therapists, and other healthcare professionals on either a temporary or permanent basis. As an organization, we hold the prestigious Joint Commission Accreditation, which represents the gold standard in healthcare. This accreditation validates our commitment to delivering the highest standard of in-home care through quality and safety. Our dedication to providing top-notch care is further exemplified by our rigorous care team member selection and training processes. We carefully choose and train our care team members to ensure they possess the necessary skills, knowledge, and compassion to provide exceptional care to our clients. Furthermore, our thorough screening process, including background checks, drug testing, and reference verifications, instills peace of mind in our clients. Additionally, all our care team members undergo extensive hands-on training with our Director of Nursing, which includes comprehensive skills review, disease-specific training programs, as well as Dementia Live and our own Alzheimer's training called Bright Connections.  What truly distinguishes us, however, is our genuine commitment to providing personalized care tailored to the unique needs of our clients. Our Rns create a comprehensive personalized plan of cares for each client. We believe in cultivating meaningful relationships with our clients and their families, creating a warm and supportive environment that promotes overall well-being which is why we created our own program called Purposeful Engagements.In recognition of our efforts to provide peace of mind to clients and their families, BrightStar Care has received numerous awards, including the Home Care Pulse awards for Provider of Choice, Employer of Choice, and Leader in Excellence. When it comes to in-home care, BrightStar Care is the agency of choice for those seeking exceptional care, compassion, and support. Our mission is to enhance the lives of our clients, enabling them to live comfortably and independently in their own homes through delivering a higher standard of in home care and providing peace of mind. Having proudly served Lee and Collier counties for over 18 years, we are excited to continue delivering exceptional in-home care services to our community.

BrightStar Care of Naples & Ft. Myers View Details

BrightStar Care of Naples & Ft. Myers

Non-Medical 2545 Northbrooke Plaza Drive, Naples, Florida, 34119

BrightStar Care is a leading in-home care agency that has been serving Lee and Collier counties since 2006. With a wealth of experience spanning 18 years, we have become a trusted name in providing compassionate and professional care to individuals within the comfort of their own homes. At BrightStar Care, we offer a wide range of services to meet the diverse needs of our clients, including both Medical and Non-Medical Care. Our non-medical care, also referred to as non-skilled care, includes assistance with IADLs such as transportation, meal preparation, medication reminders light housekeeping, laundry and ADLs such as assistance with personal care needs, transferring, and feeding. Our medical care, also referred to as skilled care, services encompass more complex medical needs with care being provided by an LPN or RN. Some of the Skilled services we offer include case management, medication management, medication administration and teaching, wound care and wound vac, disease education and monitoring, IV treatments and line maintenance, catheter and ostomy care, home safety evaluation and much more. In addition to non-skilled and skilled care, BrightStar Care takes pride in offering physical therapy (PT) and occupational therapy (OT) services. Our team of licensed therapists collaborates closely with clients to develop personalized treatment plans, aiding in the restoration of independence, improvement of mobility, and enhancement of overall quality of life. Another aspect that sets BrightStar Care apart is our medical staffing services. We understand the significance of having qualified and reliable healthcare professionals in various settings, such as hospitals, clinics, and long-term care facilities. Through our medical staffing solutions, we provide healthcare organizations with certified nursing assistants, skilled nurses, therapists, and other healthcare professionals on either a temporary or permanent basis. As an organization, we hold the prestigious Joint Commission Accreditation, which represents the gold standard in healthcare. This accreditation validates our commitment to delivering the highest standard of in-home care through quality and safety. Our dedication to providing top-notch care is further exemplified by our rigorous care team member selection and training processes. We carefully choose and train our care team members to ensure they possess the necessary skills, knowledge, and compassion to provide exceptional care to our clients. Furthermore, our thorough screening process, including background checks, drug testing, and reference verifications, instills peace of mind in our clients. Additionally, all our care team members undergo extensive hands-on training with our Director of Nursing, which includes comprehensive skills review, disease-specific training programs, as well as Dementia Live and our own Alzheimer's training called Bright Connections.  What truly distinguishes us, however, is our genuine commitment to providing personalized care tailored to the unique needs of our clients. Our Rns create a comprehensive personalized plan of cares for each client. We believe in cultivating meaningful relationships with our clients and their families, creating a warm and supportive environment that promotes overall well-being which is why we created our own program called Purposeful Engagements.In recognition of our efforts to provide peace of mind to clients and their families, BrightStar Care has received numerous awards, including the Home Care Pulse awards for Provider of Choice, Employer of Choice, and Leader in Excellence. When it comes to in-home care, BrightStar Care is the agency of choice for those seeking exceptional care, compassion, and support. Our mission is to enhance the lives of our clients, enabling them to live comfortably and independently in their own homes through delivering a higher standard of in home care and providing peace of mind. Having proudly served Lee and Collier counties for over 18 years, we are excited to continue delivering exceptional in-home care services to our community.

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