Be an Engaged Healthcare Consumer: Help Prevent Healthcare Errors, Fraud and Abuse

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Feb 09, 2016

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Did you know that healthcare errors, fraud and abuse cost American taxpayer billions of dollars annually? Knowledgeable Medicare beneficiaries, family members and caregivers are the first line of defense in fighting Medicare fraud.



The Massachusetts Senior Medicare Patrol (MA SMP) Program works with Medicare and Medicaid beneficiaries, to prevent, detect, and report healthcare errors, fraud and abuse. We conduct regular free educational sessions at Councils on Aging, community centers and many other organizations to encourage consumers to take an active role in their healthcare. We give people the tools to help protect themselves and their loved ones. The MA SMP Program promotes the use of Personal Healthcare Journals to record all medical appointments, diagnostic procedures or prescriptions, and compare all journal entries against Medicare Summary Notices (MSN), Explanation of Benefits (EOB) and all healthcare bills, and to report any irregularities to appropriate authorities.



Navigating ones health benefits is often a disheartening task.

The complexities of the ever-changing healthcare system can be overwhelming and upsetting. Be vigilant about your health care and protect yourself and your loved ones from healthcare errors, fraud, abuse, and deceptive marketing schemes. We recommend that you:

Protect your Medicare card as you would a credit card.
Detect any irregularities in your medical bills or statements from Medicare or other insurers by always reviewing them for accuracy.
Report any discrepancies/questionable activity to the MA SMP Program.
Trust your intuition. If something does not seem right, check it out!



Be an engaged healthcare consumer, help save billions of American taxpayer dollars, and most importantly, be proactive in preventing harm to yourself or to a loved one.

Join our team and become a MA SMP Program volunteer! Educate your peers, family members, caregivers and professionals about the importance of being an engaged healthcare consumer.



Host or schedule an SMP informational/educational session at your organization, request an SMP brochure or obtain additional information, by contacting the MA SMP Program at 800-892-0890 or visit www.masmp.org. We offer sessions and materials in multiple languages.

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