Choosing a Care Provider

Posted on

Jan 15, 2017

share-this
Share This
Sometimes we need an extra pair of helping hands. Individuals with chronic conditions, seniors with limited mobility or advanced dementia and post-surgical patients may all benefit from assistance with daily activities from a professional caregiving company.

Choosing a caregiver can be a daunting task. However, there are some steps you can take to make the process easy and worry free.

Determine what degree of assistance your loved one requires. Someone who suffers from extreme dementia or physical incapacity or who is a flight or fall risk may require around the clock care while someone who simply requires assistance with bathing, meal preparation, light housekeeping or companionship may only need help for a few hours a day, especially if there is a spouse or relative living in the home who can also assist.

Seek references and referrals. Ask advice from friends and acquaintances, doctors, discharge planners, social workers, and internet reviews.

Call the company. Confirm that the company is licensed by the State of Texas, bonded and fully insured. Ask if they are locally owned and operated, or a franchise. Are their caregivers employees or independent contractors? If they are independent contractors, ask if you will be responsible for insurance, taxes and liability. Verify fees and hourly minimums (four hours is standard in the industry) and ask about any additional fees or surcharges.

Choose a company with capable, trustworthy, experienced and well-trained caregivers. Ask how the caregivers are screened and trained. Are they CNAs? CPR certified? Do they receive ongoing training, including training for emergencies? Is a physician on staff to assist with education and training?

Ensure that you will be carefully matched with a caregiver. Ask about steps the company takes to match clients and caregivers and how quickly they can replace a caregiver in the event of a personality conflict or illness.

Choose a responsive company. Be sure that the company will assign a dedicated representative to conduct home visits, follow-ups and oversight of caregivers. Verify that someone will be available 24/7 to address emergencies or client concerns.

Knowing the right questions to ask can ensure that you pick the best caregiving service for your loved one. A complete list of questions is available.

Editorial note: Submitted by Cambridge Caregivers. They may be reached at 972-423-3600 or at questions@cambridgecaregivers.com.

Other Articles You May Like

Three Things You Must Do When Choosing A Caregiver

Three Things You Must Do When Choosing A CaregiverSearching for a service to care for your aging parent or loved one can be an overwhelming and emotionally charged process. With numerous options available and often a sense of urgency to find help quickly, it's crucial to approach this decision methodically. Before diving into your research, here are three essential steps you must take when selecting a caregiver. These steps will help ensure you make an informed decision that provides the best possible care for your loved one.1. Ask The Right QuestionsPreparing a comprehensive list of interview questions is vital to getting to know potential caregivers and caregiving services. This process allows you to gather crucial information about their capabilities, experience, and approach to care. Focus your questions on three main areas: services provided, employee qualifications, and associated costs.Services ProvidedWhat specific services do you offer? (e.g., personal care, medication management, mobility assistance)Can you accommodate specialized care needs? (e.g., dementia care, post-surgery recovery)What is your policy on emergency situations?Do you provide 24/7 care if needed?Employee Qualifications and PoliciesHow long has your company been in business?Are your caregivers required to pass background checks? How extensive are these checks?What are the education and experience requirements for your employees?Do you offer ongoing training to your caregivers? If so, what kind?How do you handle caregiver substitutions or sick days?What is your process for matching caregivers with clients?Costs and BillingWhat is the cost structure for your services? (hourly rates, daily rates, package deals)Are there additional fees for weekends, holidays, or overnight care?How are your customers billed? What payment methods do you accept?Do you work with long-term care insurance or offer any financial assistance programs?Performance MetricsWhat are your hospital re-admission rates after rehabilitation?How do you measure client satisfaction?Can you provide references from current or past clients?By asking these detailed questions, you'll gain a clearer picture of each caregiving service's strengths and potential limitations. This information will be invaluable in making your final decision.2. Prioritize Effective CommunicationEffective communication is the cornerstone of quality care. It's essential to understand how the caregiving company will maintain open lines of communication with both your loved one's healthcare providers and you as the family member.Communication with Healthcare ProvidersHow does the caregiving service coordinate with doctors and other healthcare professionals?Is there a system in place for regular updates to the primary care physician?How are medication changes or new care instructions from doctors implemented?Communication with Family MembersWhat is the protocol for updating family members on the loved one's condition?How frequently can family members expect updates?Are there multiple channels for communication (e.g., phone, email, secure messaging app)?Is there a designated point of contact for family inquiries?Reporting on Physical and Emotional HealthHow do caregivers monitor and report on both physical and emotional well-being?Are there regular assessments of the client's overall health status?How are changes in condition, both positive and negative, communicated to family members?Emergency CommunicationWhat is the protocol for contacting family members in case of an emergency?How quickly can family members expect to be notified of significant changes?Ensure that the caregiving service has a robust system for keeping all parties informed about your loved one's physical and emotional health. This transparency not only provides peace of mind but also allows for quick adjustments to care plans when necessary.3. Read Ratings & ReviewsIn today's digital age, there's a wealth of information available about caregiving services. Take advantage of this by thoroughly researching ratings and reviews from various sources.Online Review PlatformsVisit reputable sites like Care.com, Yelp, and Google Reviews.Look for patterns in the feedback, both positive and negative.Pay attention to how the company responds to negative reviews this can provide insight into their customer service approach.Social MediaCheck the company's Facebook page and other social media profiles.Read comments and reviews left by clients and their families.Observe how the company interacts with its social media audience.Industry RatingsLook for ratings from industry organizations or local senior care associations.Check if the company has received any awards or recognitions for their services.Personal RecommendationsAsk friends, neighbors, and colleagues if they have experience with or have heard of the caregiving company.Reach out to local senior centers or support groups for recommendations.Consult with your loved one's healthcare providers for their professional opinions on local caregiving services.Conduct In-Depth ResearchLook beyond star ratings and read detailed reviews to understand specific experiences.Consider the recency of reviews, as services can change over time.Look for reviews that mention specific caregivers or services that align with your needs.By thoroughly investigating ratings and reviews from multiple sources, you'll gain a well-rounded perspective on each caregiving service's reputation and quality of care.Choosing a caregiver for your loved one is a significant decision that requires careful consideration. By asking the right questions, ensuring effective communication, and thoroughly researching ratings and reviews, you'll be well-equipped to make an informed choice. Remember, the goal is to find a caregiving service that not only meets your loved one's physical needs but also provides compassionate, personalized care that enhances their quality of life. Take your time with this process, and don't hesitate to trust your instincts the right caregiver will provide both you and your loved one with peace of mind and excellent care.

How To Help A Loved One Recover From Surgery At Home

Recovering from surgery can be a challenging and vulnerable time for anyone. While hospitals and rehabilitation facilities offer professional care, many people find that recovering at home provides a more comfortable and familiar environment conducive to healing. However, home recovery requires careful planning and preparation to ensure the best possible outcome for your loved one. This comprehensive guide will walk you through the essential steps to create a supportive and nurturing environment for post-surgery recovery at home.Make A Comprehensive PlanThe foundation of a successful home recovery lies in thorough planning. This process should begin well before the surgery date and involve close collaboration with the healthcare team.Consult with Healthcare ProfessionalsWork closely with the surgeon, nurses, and other healthcare providers to create a detailed recovery plan tailored to your loved one's specific needs. This plan should include:Medication schedules and dosagesDietary restrictions and nutritional guidelinesPhysical activity recommendations and limitationsWound care instructionsPain management strategiesSigns and symptoms to watch for that may indicate complicationsCreate a Recovery TimelineDevelop a timeline that outlines key milestones in the recovery process. This can help set realistic expectations and provide a sense of progress.Schedule Follow-up AppointmentsMake sure to schedule and keep track of all follow-up appointments. These are crucial for monitoring progress, addressing concerns, and making any necessary adjustments to the recovery plan.Prepare for Potential ComplicationsDiscuss with the healthcare team what potential complications might arise and how to handle them. Know when it's appropriate to contact the doctor or seek emergency care.Set Up Your Home for RecoveryCreating a safe, comfortable, and accessible environment is crucial for a smooth recovery process.Optimize the Living SpaceIf your home has multiple floors, consider relocating a bed to the ground floor near the kitchen and bathroom. This can significantly reduce the strain of navigating stairs during the early stages of recovery.Ensure Comfort and CleanlinessWash all bedding and have plenty of comfortable, loose-fitting clothing available. Clean the recovery area thoroughly to minimize the risk of infection.Stock Up on SuppliesBefore the surgery, stock up on:Groceries, focusing on easy-to-prepare, nutritious mealsToiletries and personal care itemsAny necessary medical supplies (e.g., bandages, antiseptic wipes)Prescribed medicationsCreate a Safe EnvironmentRemove any tripping hazards like loose rugs or cords. Install grab bars in the bathroom if needed, and ensure that walkways are well-lit and clear of obstacles.Prepare a Recovery StationSet up a comfortable area where your loved one will spend most of their time. This should include:A comfortable chair or bedA side table for easy access to essentialsA phone or communication deviceReading materials or entertainment optionsA water bottle to encourage hydrationGet Help and SupportRecovery often requires more assistance than one person can provide. Don't hesitate to seek help from various sources.Professional Care ServicesConsider hiring professional caregivers, especially if your loved one requires specialized medical care or assistance with daily activities. Companies like Caring Mission offer individualized care plans tailored to specific needs. Schedule a free in-home assessment to determine the level of care required.Family and FriendsCoordinate with family members and friends to create a support network. Assign specific tasks or time slots to ensure consistent care without overburdening any individual.Support GroupsLook into local or online support groups for people recovering from similar surgeries. These can provide valuable emotional support and practical advice.Prepare a Comprehensive Care PackWhile rest is crucial, having engaging activities can significantly boost mood and aid in recovery.Entertainment OptionsBooks and magazines on various topicsPuzzles, crosswords, or Sudoku booksAudiobooks or podcasts on diverse subjectsA tablet or laptop for watching movies or TV showsCraft supplies for those who enjoy creative activitiesComfort ItemsSoft blankets and pillowsA heating pad or ice pack, as recommended by the doctorAromatherapy diffuser with calming scents (if approved by the healthcare team)Noise-canceling headphones for undisturbed restPromote Physical and Emotional Well-beingRecovery involves more than just physical healing. It's important to support your loved one's overall well-being.Encourage Proper NutritionPrepare nutritious meals that align with any dietary restrictions. Proper nutrition is crucial for healing and maintaining energy levels.Facilitate Gentle ExerciseAs approved by the healthcare team, encourage light physical activity to promote circulation and prevent complications like blood clots.Support Mental HealthRecovery can be emotionally challenging. Encourage open communication about feelings and concerns. Consider arranging for a therapist or counselor if needed.Maintain Social ConnectionsWhile visitors should be limited initially to prevent fatigue and infection, gradually reintroduce social interactions as recovery progresses. Video calls can be a great way to stay connected without the risks associated with in-person visits.Monitor Progress and AdaptRecovery is a dynamic process, and it's important to stay flexible and attentive.Keep a Recovery JournalMaintain a daily log of symptoms, medication intake, and overall well-being. This can be invaluable for tracking progress and communicating with healthcare providers.Be Prepared to AdjustAs recovery progresses, be ready to modify the care plan. This might involve changing medication dosages, increasing activity levels, or adjusting dietary needs.Celebrate MilestonesAcknowledge and celebrate small victories in the recovery process. This can provide motivation and a positive outlook, which are essential for healing.By following these comprehensive steps, you can create a supportive, healing environment for your loved one to recover from surgery at home. Remember, every recovery is unique, so stay patient, flexible, and attentive to your loved one's specific needs throughout the process.

Do Therapy Dogs Help Alzheimer's Patients?

Visit any critical care unit, childrens hospital, or other specialty inpatient facility, and youll find a common feature: therapy dogs. For decades, healthcare practitioners have understood the surprisingly positive effects on patients of time spend with cute and cuddly dogs. Therapy dogs reduce stress, improve mood, and can help patients reframe their outlook on whatever condition ails them. The positive effects of patient interactions with therapy dogs are a well-documented fact of the medical world. Senior citizens with limited mobility and other health conditions also benefit from the companionship of dogs. Owning a pet reduces feelings of loneliness among seniors living at home or in a retirement facility, which in turn greatly reduces the risk of diseases associated with loneliness and isolation. Pets can also decrease the number of stress hormones in a persons blood, lower blood pressure, and contribute to a more positive outlook on life. Dogs and other pets, it seems, have tremendous healing powers!Since Alzheimers patients cannot adequately care for a pet, owning one is out of the question. Considering the nature of Alzheimers dementia, it is easy to assume that a loved one may not benefit from a pet since they will not remember the interaction. Researchers, convinced therapy dogs would have a positive effect on Alzheimers patients, put this question to the test: Do Therapy Dogs Help Alzheimers Dementia Patients?Short-Term Benefits of Therapy Dogs for Patients with Alzheimers Dementia.A study conducted in the early 2000s looked carefully at the subject of therapy dogs and Alzheimers dementia patients. They measured the incidence of behavioral disturbances among patients in a nursing home for a period of four weeks, then introduced therapy dogs. Their initial findings showed that the dogs helped to reduce behavioral disturbances in the short term, meaning they helped to immediately calm patients. The short-term effects proved that therapy dogs do have a positive effect on patients with Alzheimers disease, particularly in regards to anxiety, anger, and changes in behavior associated with the disease.Long-Term Benefits of Therapy Dogs for Patients with Alzheimers Dementia.The same study did not stop at the short-term effects of therapy dogs on Alzheimers patients. Previous assumptions suggested that since patients would not remember their encounters with the therapy dogs, the effects of spending time with them would vanish from one day to the next. Not true, the study authors found. Although most of the patients did not remember their interactions with the therapy dogs (some did), the behavioral disturbances noted in the four weeks prior to the study reduced. In fact, the longer and more frequently patients interacted with the therapy dogs, the less they exhibited behavioral disturbances.Therapy Dogs As A Long-Term Therapy.The study findings confirmed what clinicians suspected all along: dogs are an excellent long-term therapy for persons with Alzheimers dementia to reduce the incidence of behavioral disturbances. Therapy dogs also had the same effect on Alzheimers patients as they do on other kinds of patients, including reduced stress and anxiety, lower blood pressure, better appetite, and fewer feelings of loneliness. These effects continued to increase the longer and more frequently patients interacted with the dogs.What Makes Dogs Such Good Therapy?Dogs are wired to give unconditional love and devotion. They can provide physical and social contact where it is missing, and they are not picky. what sets dogs apart, particularly those trained as therapy dogs, is that they will approach anyone regardless of their physical or mental deterioration, and initiate contact. Patients can pet, hug, and cuddle dogs unlike any other kind of pet. These positive interactions provide a distraction to the other goings-on around them and provide relief for those suffering from sadness, anger, or angst.The Takeaway.Dogs have a tremendous healing power. While studies have focused specifically on Alzheimers dementia patients, their positive effects will benefit anyone suffering from general dementia. Families of patients will feel relief that their loved ones have fewer outbursts of anger, sadness, or angst. While dementia impairs memory, it does not interrupt the long-term benefits of regularly interacting with a therapy dog. In fact, the more they interact with a therapy dog, the fewer behavioral problems they exhibit.Contact us at Acti-Kare Responsive In-Home Care North Pittsburgh to learn more at 412-810-6595.