Communication in Long Term Care Settings: Tips for LTC Facilities

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Jan 18, 2022

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Communication in Long Term Care Settings: Tips for LTC Facilities
Communication between Long Term Care Facilities with a family member, can go a long way and set a very strong foundation for the families to feel assured and safe with their loved ones care. With the set back of COVID-19, along with other barriers there has been a change in the typical customer service communications. There are many psycho-social studies that show there is already a lot of guilt, stress, anger, exhaustion, financial burden, and distrust by the time that they reach the point to admit their loved one in LTC setting. It is crucial to be extra sensitive about his matter when assisting a family member in this process.
Long Term Care Communication Tips:

Reduce Confusion: Upon admission is the best time to reduce confusion by taking time to explain Director Roles, also be sure to provide them with their cards so that they can make notes of who will be calling and the purpose of the communication.
Visitation: It can be very frustrating for families when they do not understand or have a very clear picture of the visitation process.
High Communication: Communication is key, when you are dealing with peoples loved ones, whether it is financials, health insurance, hospitalizations, new treatments, progress, or onset of new illnesses. Communications leads the way to a happy family and a happy resident.


This article was submitted by Valerie Niebrand withHighlands Guest Care Center.

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