Coping with Angry People

Posted on

Sep 22, 2021

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Reacting to their anger with negative behavior usually only escalates the situation. How can you deflect their anger while helping to ensure your health and well-being remain unaffected?
Stay C.A.L.M.

CARE about what theyre sayingby simply listening. Donotsay anything nor interrupt them. Hear them out until they run out of steam even if it takes several minutes. Often what people need most when they lose their cool is simply to be heard. Avoid being defensive; most probably, you have done nothing wrong. Anger is often rooted in fear; many times, what an angry person actually needs is assurance that things will get better.
ASSURE they have been heardby repeating what theyve said You thought the store opened at 8 oclock so you drove all the way over there only to learn theyre closed for the weekend. The store hours on their website are wrong. No wonder youre angry! I understand.
LINK to themby showing you have experienced similar frustration Its unfortunate you wasted all of that time. Of course youre upset I feel the same way when my time is wasted; you cant get it back.
MOVE forwardby focusing on whats next. Use statements to redirect their thoughts to the future, such as, What else are you planning to do today? or The weather is so beautiful. Are you planning to get outdoors over the weekend?

When people are upset, its best to keep your comments brief. Unless you are at fault, do not apologize. While you can empathize and listen to their frustration, do not accept responsibility or blame for matters unrelated to you.
If needed especially with individuals who can become volatile or easily provoked promptly remove yourself from them until their emotions are under control. And, of course, if you ever feel their anger may be harmful to your own health and well-being, or that of others, call 911 if an immediate danger arises.
If this person is a part of your everyday life, your health care provider, clergyperson or community resources, such as an area office on aging, are experienced with dealing with such matters and can provide you with the support you need.

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This can greatly reduce humidity levels. Ensure the windows are easy to open and close, so seniors can operate them without straining.Lastly, check for any signs of mold or mildew regularly. Early detection allows you to address the problem before it becomes a serious health concern.CONCLUSIONBy making a few simple modifications, like installing grab bars, using non-slip mats, and adjusting fixture heights, you can greatly enhance bathroom safety for seniors.Adding shower chairs, handheld showerheads, and raised toilet seats, along with anti-scald devices and proper lighting, guarantees a comfortable and secure environment.Don't forget good ventilation to keep things fresh.These changes help seniors maintain their independence and navigate the bathroom with ease and confidence.