Covid-19 Highlights Necessity for Culture of Safety for Workers
Dec 13, 2021
In addition to facing the challenge of caring for and supporting vulnerable senior populations over the two-year span of the pandemic, another major consideration for senior living operators has been keeping workers safe since Covid-19 spread nationwide. While focusing on worker safety is always important in senior living, it has become acutely critical today.
Occupational Safety and Health Administration launched a program in March a national emphasis program to focus on workplace inspections, outreach, and compliance assistance for companies where workers had a high risk of contracting Covid-19. Beyond the expected hotspots for Covid-19, such as manufacturing facilities and meatpacking plants, OSHA would also put a spotlight on assisted living facilities, continuing care retirement communities, home health agencies, skilled nursing facilities and others in health care. OSHA also reminded employers, as part of the Whistleblower Protection Program, that they should not retaliate against workers who lodged complaints about Covid-19 workplace safety. This announcement was a preview of what was to come.
On June 21, OSHA announced a new Emergency Temporary Standard to strengthen efforts to protect workers in health care settings. Too many of our frontline healthcare workers continue to be at high risk of contracting the coronavirus, said U.S. Secretary of Labor Marty Walsh in a press release announcing the ETS.
The emergency rule requires many health care employers to implement a written Covid-19 infection prevention program, report Covid-19 cases to OSHA, and pay workers who are unable to work due to Covid-19 symptoms. In the prevention plan, operators must cover areas of concern for certain medical procedures, physical distancing, physical barriers, personal protective equipment, cleaning, disinfection, ventilation, health screening, training, recordkeeping and reporting. The ETS also stated providers should encourage employees to get the Covid-19 vaccine; that encouragement later became a mandate.
While OSHA provided templates and guidance for compliance, the rapid deployment for the new standard caught many in senior living off guard. Organizations were expected to comply two weeks after the June 21 launch for some measures, 30 days for others. An estimated 10 million senior living workers fell under the new ETS, and despite pushback from senior living organizations such as LeadingAge and the American Health Care Association for operators to have more implementation time, the ETS was implemented without delay.
Size and Experience Mattered
Larger assisted living, memory care, home care and other senior living providers especially those affiliated with operators of long-term care facilities were able to cope with the ETS implementation because they have a framework for worker safety education and oversight in place. Over the last decade, nursing homes have seen increased scrutiny from OSHA for workplace safety, said Gloria Martinez, Director of Employee Safety for both WellAge Senior Living and Vivage Senior Living. Adjusting to these new measures was not as much a burden for our locations since we have systems in place.
Under the ETS brought on by Covid-19 concerns, OSHA inspectors are conducting on-site visits or remote inspections as needed. Typical triggers for an inspection are a staff complaint or outbreak at a facility. In addition, OSHA is scrutinizing the quality of the on-site safety coordinator in senior living communities. This extends to reviewing their training, experience and ability to dedicate the time necessary to the job. Martinez, who had more than 25 years as a safety and health professional (the last five in health care) before joining Vivage and WellAge, today oversees workplace safety at more than 40 facilities. In this role, she interprets OSHA standards for facility safety coordinators, provides training for supervisors at the communities, and develops everyday safety programs that benefit frontline workers.
Workplace safety is not a piece of paper, a policy or a procedure, she said. Its about developing a culture of health and safety by creating proactive safety programs.
While many organizations offer employees computer-based safety training, Martinez says in-person training is essential. She also said when the Covid-19 ETS guidance was released, it was much easier for her to roll out to facilities as systems and procedures were in place.
Safety Saves
OSHAs ETS for Covid-19 workplace safety comes with a bite from the Department of Labor. OSHA citations come with maximum penalties of $13,653 per violation, said Jon M. VonderHaar, a safety services consultant. Willful or repeated violations can amount to penalties 10 times that.
Martinez and VonderHaar emphasize that while the Covid-19 ETS is critical to comply with, having an overall culture focused on workplace safety is good for workers and good for business. They also stress creating a culture of safety must start with organizational leadership to be effective.
Businesses lacking safety practices have more injuries and these injuries have both direct and indirect costs. Direct costs include workers compensation payments, medical expenses, and costs for legal services. Examples of indirect costs include training replacement employees, accident investigation and implementation of corrective measures, lost productivity, repairs of damaged equipment and property, and costs associated with lower employee morale and absenteeism. VonderHaar said there are numerous reports that indicate for every dollar spent on workplace safety, there is a return of $3 to $5.
While the Covid-19 ETS left some organizations scrambling this year, the larger issue is creating a culture of safety as a way of business, with formal training the norm and oversight in place internally so an organization can adjust as needed. Martinez calls this Prevention through Design, based on a Harvard Medical Practice Study that found having effective systems and controls in place can enhance worker safety. Having these systems and culture in place reduces an organizations risk exposure and helps maximize employee potential. In a business where our focus is helping seniors age well and live well, having motivated staff who feel safe is a difference maker.
Written By: Margie Guerrieri is the Regional Marketing and Sales Director for WellAge Senior Living, a Colorado-based senior living management company. Visitwellageseniorsolutions.com.
Other Articles You May Like
Tips for Staying Safe and Preventing Fraud in the Age of AI
The rise of Artificial Intelligence (AI) has brought incredible innovation to our lives, from facial recognition unlocking phones to smart assistants handling our schedules. However, AI also poses significant risks, such as phishing emails, deepfake videos, and voice simulations impersonating individuals. Seniors must be informed of AI fraud to prevent them from falling victim to such schemes.Scams to Be Aware of in 2024As AI technology advances, scammers are finding new ways to develop more intricate and believable schemes. Its important to stay updated on these emerging tactics to protect yourself and your loved ones. These are some of the most prevalent AI scams to watch out for in 2024:AI-Generated Email PhishingAI-generated phishing emails are designed to look incredibly convincing, often mimicking legitimate communications from trusted organizations. The sophistication of AI means that these emails can include personalized details, making them even harder to detect. For example, a phishing email might use an email address like boss@cornpany.com instead of boss@company.coma subtle but critical difference in spelling.To stay safe, always verify the senders email address, look for any inconsistencies in the message, and avoid clicking on suspicious links. If you get an invoice for something you are confident you did not purchase, dont click on the link or attachment; instead, go directly to your credit card account to ensure there are no fraudulent purchases. The same applies to money requests from apps like Venmo and PayPal; go directly to the source without clicking any links.Chatbot FraudChatbots have revolutionized customer service, but they can also be used maliciously. Fraudsters use AI-powered chatbots to engage with victims, extract personal or financial information, or direct them to phishing websites.Red flags for scams include urgent requests, offers that seem too good to be true, or unusual language or grammar. A good rule of thumb is to not share sensitive information like passwords or credit card details through chat interfaces.Deepfake ScamsDeepfakes are AI-generated audio and video clips that make it appear like someone is saying or doing something they never actually did. These can be used to create convincing scams. For example, a common scam involves someone calling and claiming to be a loved one in an emergency and needing money, often mimicking their voice. Instead of panicking and sending the money, you should verify the persons identity, usually by calling them directly.If you receive such a call, look for inconsistencies in video or audio quality, unusual behavior, or other red flags.Investment ScamsFraudsters may use AI to generate convincing investment opportunities, complete with fabricated data and endorsements from seemingly reputable sources. Be cautious of high-pressure sales tactics urging you to make a quick decision, and thoroughly investigate any investment opportunity and the company behind it. Be wary of offers that promise unusually high returns with little risk.If you suspect an investment scam, immediately report it to regulatory authorities and financial institutions like the SEC or FINRA.Social Media ManipulationAI can generate and spread misinformation on social media platforms, influencing public opinion and manipulating users. This can include fake news stories, fraudulent advertisements, and the impersonation of trusted figures.Limit your privacy settings on social media and only accept requests from known individuals. Always verify the credibility of the sources and accounts you follow as well.At The Oberon House in Arvada, CO, we always prioritize your safety and well-being. Your security is our top priority. Contact us today to learn more 303-420-7258.
What to Do If You Get a Voice Fraud Call That Is AI-Generated
Scammers are increasingly adopting new methods to deceive unsuspecting victims, especially older adults. One of the latest threats is AI-generated voice fraud, also known as vishing (voice phishing). These scams use sophisticated AI technology to create highly realistic voices that mimic trusted individuals or organizations.Lets talk about what you should do if you receive such a call and how to protect your sensitive information.Understanding AI-Generated Voice FraudAs mentioned, scammers perform AI-generated voice fraud using synthetic voices that sound convincingly like a family member, friend, or legitimate entity such as a bank or government agency. These calls can be exceptionally persuasive and dangerous since the synthetic voices replicate the speech patterns and tone of the impersonated individuals. Additionally, fraudsters can manipulate caller ID to make it look like the call is coming from a trusted source when it is not.Common Tactics Used in AI-Generated Fraud CallsBe on alert for the following AI-generated fraud calls:Impersonation of Family Members: Scammers may claim to be a relative in urgent need of money due to an emergency. The voice will sound distressingly familiar, making it easy to fall for the ploy.Bank Representative Scams: Fraudsters impersonate bank representatives, asking for account details or prompting money transfers to secure accounts.Tech Support Scams: Callers pose as tech support from reputable companies, convincing victims to grant remote access to their computers or pay for unnecessary services.Government Agency Impersonation: They may mimic officials from agencies like the IRS or Social Security Administration, threatening legal action or demanding immediate payment of fines or taxes.Utility and Phone Company Scams: Fraudsters imitate representatives from utilities or phone companies, claiming issues with the account and requesting payment or personal details to resolve them.Steps to Take If You Receive a Suspicious CallSo, what should you do if you receive such calls that are highly convincing? Here are some essential steps to take:Stay Calm and Dont Panic: Scammers often create a sense of urgency to pressure you into making quick decisions.Verify the Callers Identity: If the caller claims to be a family member, ask specific questions only that person would know. If the caller claims to be from a legitimate organization, hang up and call the organizations official number to verify.Never Share Personal Information: Legitimate entities like the bank or the government will never ask for sensitive information over the phone. Do not provide personal, financial, or account details to the caller.Report the Call: Report the incident to your bank, local authorities, or the Federal Trade Commission (FTC). This helps to alert others and potentially track down the scammers.Educate Yourself and Others: Stay informed about the latest scam tactics and share this information with friends and family. Awareness is a key defense against fraud.If you need assistance or have concerns about potential scams, dont hesitate to seek help. At The Oberon House in Arvada, CO, we prioritize the safety and security of our residents. Contact us today to ensure your loved ones are in a safe space 303-420-7258!
Hydration Tips for Seniors
Dehydration is a common problem among seniors, with studies showing that up to 20-30% of older adults are prone to dehydration. Inadequate fluid intake can cause a range of issues, from fatigue and confusion to more serious complications like urinary tract infections and kidney stones.Fortunately, there are many simple ways for older adults to boost their fluid intake and keep their bodies well-hydrated.Drink Plenty of Water throughout the DayAim to drink at least eight glasses (64 ounces) of water daily. Invest in a reusable water bottle and take it wherever you go. You can take a sip whenever you canbetween bites of food, while watching TV, or during a stroll. If plain water is unappealing, try infusing it with fresh fruits or herbs for added flavor.Monitor Urine ColorCheck the color of your urine regularly. Ideally, a pale yellow or clear urine means youre adequately hydrated. However, darker urine may indicate dehydration, prompting the need to increase your fluid intake. Make water consumption a habit, regardless of whether you are thirsty!Include Hydrating Foods in Your DietMany fruits and vegetables have a high-water content, making them excellent sources of hydration. Watermelon, cantaloupe, strawberries, tomatoes, cucumbers, and celery are all great choices for this very reason. These foods not only provide hydration but also essential vitamins and minerals, making them great snacks.You can also include warm broths and low-sodium soups in your diet. They are comforting and hydrating, especially during the colder months.Limit Caffeine and Alcohol IntakeWhile coffee and tea can be part of a healthy diet, they have a diuretic effect, increasing urination and leading to dehydration. Limit caffeine intake and be sure to balance it with water. Alcohol is also dehydrating, so enjoy it in moderation and always follow it with a glass of water.You can also try decaffeinated options like iced tea, lemonades, smoothies, herbal teas, and more!Set Reminders to Drink Water RegularlyOlder adults may experience reduced thirst sensation, making it easier to forget to drink enough water. Using alarms, smartphone apps, or setting specific times for hydration breaks can help establish a regular drinking routine. Some apps can even keep track of your water intake and encourage you to keep sipping!Hydration and HealthProper hydration supports a range of vital bodily functions for seniors. Adequate hydration helps regulate body temperature, ensures proper digestion by lubricating joints to ease movement and reduce discomfort, and facilitates the transport of nutrients throughout the body.By prioritizing hydration, older adults can improve their overall health, boost energy levels, and improve cognitive function, reducing the likelihood of experiencing dehydration-related complications.Staying hydrated is the key to better health and vitality. At The Oberon House in Arvada, CO, we take the health and well-being of our residents very seriously. Our dedicated team values personalized care and encourages healthy lifestyle habits for a fulfilling life for every resident. Contact us today to learn more about how we can help you 303-420-7258!