Service Agencies Acronyms
COA. AAA. ASAP. Its all part of the confusing alphabet soup of service agencies for elders. And yes, it can be confusing trying to understand all the acronyms, what they stand for and precisely what each does. But have no fear, were here to help with a basic primer to understanding these different terms.
Lets start with COAs, which stand for Councils on Aging, the local level of elder services. These councils are town or city based and generally serve just a single community. Councils on Aging are local volunteer organizations that offer information and direct services to seniors, their caregivers and other people with aging issues. COAs are part of the local government, and work with other senior agencies and city and town departments to provide social, recreational, health, safety and educational programs for seniors in their communities.
Most COAs operate Senior Centers for area residents age 60 or older. COAs are also home to each towns SHINE (Serving the Health Information Needs of Everyone) Program representatives, who provide free, confidential and unbiased health insurance information, assistance and counseling.
ASAPs, or Aging Services Access Points, are private, non-profit, state-designated agencies under contract with the Massachusetts Executive Office of Elder Affairs to provide seniors and caregivers with access to a variety of programs and services. ASAPs manage the Massachusetts Home Care Program, Meals on Wheels, Money Management Program and Caregiver Support Program, as well as provide information and referrals for senior services. Many services are free, others are based on one's ability to pay, and some are offered on a fee-for-service basis.
ASAPs are supported by state and federal funds, as well as private donations. Federal funding is provided through regional Area Agencies on Aging (AAAs), which were established under the Older Americans Act to ensure that seniors have access to all essential services.
AAAs solicit and contract with private vendors for services, administer the disbursement of funding, monitor programs for regulatory compliance and maintenance of quality, and generally coordinate operation of services and resources.
Most ASAPs also serve as AAAs, but some locations in Massachusetts are served by separate agencies. There are 26 ASAPs across the Commonwealth, each serving a designated geographical area.
This article was submitted by Douglas Flynn. Flynn is the Caregiving MetroWest Program Manager with BayPath Elder Services, Inc. and may be reached at 508-573-7204 or by email at dflynn@baypath.org.
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