For more information about the author, click to view their website: Still Alive Inside
Dementia is a progressive condition that gradually erodes cognitive functions, leaving patients feeling lost in a fog of confusion and disorientation. Yet, there is a growing body of evidence supporting the idea that non-pharmacological interventions, particularly music, can temporarily break through this fog and restore moments of clarity. One of the most powerful tools for achieving this is music, which has the ability to tap into deep emotional and memory networks in the brain, offering a sense of self and recognition even in the advanced stages of dementia.
The organization Still Alive Inside has been a trailblazer in showcasing the transformative power of music for people with dementia. Through their innovative use of personalized music playlists and therapeutic engagement, Still Alive Inside has helped countless patients reconnect with their past, their emotions, and their sense of self.
Music has a unique ability to activate areas of the brain that are otherwise untouched by cognitive decline. While dementia may affect memory, language, and reasoning, it often leaves other parts of the brain intact, including those responsible for processing music. Familiar songs, in particular, can evoke powerful memories and emotions, offering individuals a temporary but profound sense of clarity.
For those living with dementia, the world around them can often feel fragmented, with time and identity becoming increasingly difficult to grasp. Music, however, serves as a bridge back to reality, providing a pathway to a time when they felt more connected and in control. The melody and lyrics of a beloved song can stimulate deep memories, transport individuals to a more familiar mental space, and awaken their sense of self.
One of the most remarkable aspects of music therapy is its ability to cut through the confusion that often surrounds individuals with dementia. Patients who may seem unresponsive or withdrawn can exhibit surprising reactions when they hear a song that resonates with them. It’s not uncommon for a person who hasn't spoken for days or weeks to begin humming or singing along to a familiar tune, even recalling the lyrics.
In the documentary Still Alive Inside, viewers witness several profound examples of how music can create moments of clarity for dementia patients. One particularly striking moment involves a woman named Rose, who had been largely non-verbal and withdrawn for years. When her caregiver plays a familiar song from her youth, Rose begins to sing along, her face lighting up with recognition and joy. This is a moment of clarity—a glimpse of the woman she once was before dementia clouded her mind.
For caregivers and families, these moments of recognition and connection are nothing short of miraculous. Music provides a window into the past, offering a sense of continuity and meaning in an otherwise fragmented reality.
Still Alive Inside has become a powerful force in dementia care by demonstrating how music can be used to reawaken the minds of those living with cognitive decline. Their work revolves around creating personalized music playlists for individuals with dementia, based on their past musical preferences and life experiences. This personalized approach ensures that the music is meaningful and resonates on a deep emotional level, maximizing its therapeutic impact.
Through their work, Still Alive Inside has showcased numerous testimonials from families and caregivers who have witnessed firsthand the profound impact that music can have. Many report that their loved ones, who had been silent or unresponsive, suddenly show signs of recognition and joy when hearing a favorite song. For example, in one case, a man who had been largely mute for months began to sing along to a song from his childhood, much to the astonishment of his caregivers and family members. These moments are a testament to the power of music in restoring clarity, providing both patients and their loved ones with a brief but meaningful reconnection to the past.
The benefits of music therapy go beyond simply evoking memories. Music has been shown to have a wide range of positive effects on individuals with dementia, including reducing anxiety, improving mood, and even enhancing cognitive function for short periods. These effects are particularly powerful when music is used as part of a holistic care plan that includes other non-pharmacological interventions such as art therapy, physical exercise, and social engagement.
Incorporating music into dementia care routines not only improves the quality of life for patients but also offers a new way of approaching care. Rather than relying solely on medications to manage symptoms, caregivers and healthcare professionals are increasingly turning to music as a tool for emotional and cognitive support. By creating a more engaging and stimulating environment, music can foster a sense of comfort, security, and joy for individuals who may otherwise feel lost in their own minds.
The true power of music in dementia care is best illustrated through real-life testimonials. One caregiver shared the story of her father, who had been living with advanced Alzheimer's for several years. Prior to engaging with music therapy, her father had become distant and unresponsive, barely communicating with anyone. However, when she introduced personalized music into his daily routine, something remarkable happened. As his favorite songs filled the room, her father began to tap his feet, smile, and even sing along. “It was like seeing him come back to life,” she said. “For a few moments, I had my dad back.”
Another family shared how their mother, who had become almost completely non-verbal, began to sing the lyrics of a song she had loved for years. Despite her cognitive decline, the music seemed to awaken something deep within her. "It was the first time in months that we saw a spark of recognition in her eyes," they said. "It was a moment of clarity that we will never forget."
Music has proven to be an invaluable tool in the dementia care toolbox. By tapping into the brain's deep connection to rhythm and melody, music can temporarily break through the fog of dementia, offering moments of clarity, emotional connection, and self-recognition. Initiatives like Still Alive Inside are revolutionizing the way we think about dementia care, emphasizing the importance of personalized, non-pharmacological interventions.
For caregivers, families, and patients alike, these moments of clarity offer a powerful reminder of the individual beneath the dementia. They remind us that even when words fail, music can still reach the heart and mind, fostering meaningful connections and improving the overall well-being of those affected by this challenging condition. As we continue to explore new ways to care for individuals with dementia, music will undoubtedly remain a cornerstone of non-pharmacological approaches, offering both comfort and clarity in a world that can often seem confusing.
When it comes to choosing the right senior living community, its essential to find a place that not only meets physical needs but also nurtures emotional well-being. Heartis Venice stands out as a community that delivers a unique blend of compassionate care, personalized services, and a vibrant, enriching lifestyle across a variety of living options. Whether youre considering Independent Living, Assisted Living, or Memory Care, Heartis Venice is dedicated to providing a caring, comfortable environment that adapts to the individual needs of its residents.A Commitment to Compassionate CareAt Heartis Venice, the cornerstone of the community is the commitment to providing compassionate care. The team understands that every individual is different, and they go the extra mile to ensure each resident receives personalized care that enhances their quality of life. Whether its helping residents with daily tasks or providing specialized care for those with memory loss, Heartis Venice is dedicated to maintaining the dignity and independence of every resident.What sets Heartis Venice apart is their belief that compassionate care is not just about physical support, but also emotional and social well-being. The community provides an environment where residents feel heard, valued, and empowered to live their best lives, regardless of their needs.Independent Living: Freedom and ConvenienceIndependent Living at Heartis Venice offers active seniors the freedom to live life to the fullest, with the convenience of available services that simplify everyday tasks. This option is designed for seniors who are largely independent but may want the support of a community that takes care of chores such as housekeeping, maintenance, and meal preparation.Key Features of Independent Living at Heartis Venice:Vibrant Social Atmosphere: Residents can engage in a variety of activities and events, fostering social connections and an active lifestyle.Spacious Apartments: Independent living at Heartis Venice offers private living spaces, allowing seniors to enjoy their independence while having easy access to the services they need.Convenience and Comfort: With amenities such as transportation, housekeeping, and meals prepared for you, residents can enjoy the freedom of independent living without the hassle of maintaining a home.Heartis Venices independent living community is perfect for seniors who want to enjoy a maintenance-free lifestyle while having access to support services that ensure their comfort and peace of mind.Assisted Living: Support When You Need ItFor seniors who require a bit more assistance, Assisted Living at Heartis Venice provides the ideal balance of support and independence. Residents can receive help with everyday activities, such as bathing, dressing, and medication management, while still enjoying the social aspects and freedoms of living in a community setting.Key Features of Assisted Living at Heartis Venice:Personalized Care Plans: Assisted living residents receive individualized care plans designed to meet their unique needs. Whether its support with physical tasks or medication management, the team is always available to help.24/7 Access to Care: One of the key benefits of assisted living is the peace of mind that comes from knowing a trained team is available around the clock to assist with anything from mobility issues to personal care.Health and Wellness Services: In addition to everyday assistance, residents have access to wellness programs and therapies, promoting a healthy and active lifestyle.At Heartis Venice, the team works tirelessly to ensure that residents have the support they need, while still fostering independence and a sense of dignity. This approach allows residents to live in a safe, comfortable environment without feeling overwhelmed by their health needs.Memory Care: Specialized Care for Cognitive ConditionsFor seniors experiencing Alzheimers disease, dementia, or other cognitive impairments, Memory Care at Heartis Venice offers a safe, structured environment where residents receive specialized support tailored to their cognitive and emotional needs. This option provides a nurturing space for those with memory loss, offering security and stability while encouraging cognitive engagement and social connection.Key Features of Memory Care at Heartis Venice:A Safe and Secure Environment: Memory care at Heartis Venice is designed with the safety of residents in mind. The facility is secure to prevent wandering, giving families peace of mind that their loved ones are in a safe and caring environment.Specialized Activities and Therapies: The community provides cognitive therapies, memory-enhancing exercises, and other personalized activities to help residents maintain their mental faculties and enjoy a higher quality of life.Compassionate, Trained Staff: The memory care team is highly trained to work with individuals experiencing cognitive decline, providing both physical care and emotional support. This creates an atmosphere of security and comfort for residents and their families.Memory care at Heartis Venice ensures that each resident is treated with compassion, respect, and dignity, while offering specialized care to manage the challenges of Alzheimers and dementia.The Heartis Venice Difference: A Holistic Approach to Senior LivingWhat truly distinguishes Heartis Venice from other senior living communities is its holistic approach to care. This means that the focus is not just on meeting basic needs, but also on enriching the lives of residents through emotional support, engaging activities, and an overall sense of community.Why Heartis Venice Stands Out:Person-Centered Care: At Heartis Venice, each resident is seen as a unique individual with specific needs and desires. Care plans are customized to support the personal goals and preferences of each resident, ensuring a truly individualized approach to care.Vibrant Community Atmosphere: Whether in independent living, assisted living, or memory care, residents are encouraged to engage in social activities, form connections, and take part in community events. This helps create a sense of belonging and fulfillment.Wellness-Focused Services: Heartis Venice promotes overall wellness by offering fitness programs, nutrition support, and healthcare services. This ensures that residents can enjoy a healthy lifestyle while receiving the assistance they need.Compassionate Staff: The staff at Heartis Venice are trained to provide not just physical care, but also emotional support. They understand the importance of creating a warm, welcoming environment where residents feel at home and cared for.ConclusionThe Heartis Venice difference is clear: its a place where compassionate care, a sense of community, and personalized services come together to create a welcoming environment for seniors at all stages of life. Whether you or your loved one is seeking the independence and flexibility of independent living, the supportive services of assisted living, or the specialized care of memory care, Heartis Venice provides everything you need to live with comfort, dignity, and peace of mind.If youre looking for a senior living community that offers comprehensive care with a personal touch, Heartis Venice is ready to help you or your loved one thrive. Schedule a tour today and discover how Heartis Venice can make a positive difference in your senior living experience.
When it comes to finding the right care for yourself or a loved one, the decision between independent living, assisted living, and memory care can be a challenging one. At Heartis Venice, a premier senior living community in Venice, Florida, the choice depends on an individuals health, lifestyle preferences, and level of care needed. Each type of living option offers unique benefits, and understanding these differences is key to ensuring the best possible quality of life.Understanding the Three Types of Care at Heartis VeniceHeartis Venice offers three distinct levels of care to accommodate a wide range of needs for seniors. These are:Independent LivingAssisted LivingMemory CareEach of these options provides different levels of care, support, and services. Below is an overview to help you navigate which choice is right for you or your loved one.Independent Living: A Life of Freedom with SupportIndependent Living at Heartis Venice is ideal for seniors who are largely independent but may need some assistance with day-to-day tasks. This lifestyle provides residents with the opportunity to maintain their independence while benefiting from a supportive community and convenient services.Key Features of Independent Living:Active, Engaged Lifestyle: Independent living residents enjoy a vibrant and fulfilling lifestyle with the freedom to explore activities, social events, and outings. Whether its participating in fitness classes, engaging in hobbies, or attending community events, theres always something to do.Limited Assistance: Residents typically do not require medical assistance but may need help with tasks like housekeeping, meal preparation, and transportation.Personalized Freedom: Residents are free to live in private apartments with access to on-site amenities, such as dining rooms, recreational areas, and outdoor spaces. This lifestyle allows seniors to maintain autonomy while enjoying a community-centered environment.Wellness Support: Independent living residents have access to wellness services, but they usually do not require full-time medical care or supervision.Independent living at Heartis Venice is perfect for active seniors who want to maintain their autonomy but would like the convenience of amenities and services that make life easier and more enjoyable.Assisted Living: Support When You Need ItAssisted Living at Heartis Venice provides more hands-on assistance for seniors who require help with activities of daily living (ADLs), such as bathing, dressing, or medication management. It offers a balance between independence and support, giving residents the help they need without compromising their sense of dignity or autonomy.Key Features of Assisted Living:Personalized Care Plans: Assisted living residents receive customized care plans tailored to their specific needs. Whether its help with dressing, medication management, or mobility support, the care team provides assistance that promotes independence while offering much-needed support.Health and Wellness: Residents receive regular health checks, as well as access to therapy services and assistance with daily health-related tasks. The healthcare team is available to ensure that all medical needs are met in a timely manner.24/7 Support: One of the key features of assisted living is around-the-clock care. This ensures that residents receive support whenever needed, whether its help getting out of bed, taking medications on time, or attending to personal needs.Comfortable Living Spaces: Assisted living at Heartis Venice offers private or shared apartments, providing a comfortable space that fosters privacy while also encouraging social engagement. The community offers a range of activities and services designed to promote both mental and physical well-being.Assisted living is ideal for seniors who need more help than independent living provides but still want to live in a supportive, social environment with a focus on maintaining their independence.Memory Care: Specialized Support for Alzheimers and DementiaFor seniors diagnosed with Alzheimers disease, dementia, or other forms of memory loss, Memory Care at Heartis Venice offers specialized care and a secure, nurturing environment. Memory care provides residents with a structured, supportive setting that promotes cognitive function, emotional well-being, and physical health.Key Features of Memory Care:Safe, Secure Environment: Memory care at Heartis Venice is designed to provide a secure, monitored space to prevent wandering and ensure safety. Special security measures are in place to give families peace of mind while offering residents the freedom to move about safely within their designated areas.24/7 Care and Assistance: Memory care residents receive round-the-clock supervision from trained caregivers who understand the unique needs of those with Alzheimers or dementia. The team offers specialized assistance with all daily activities, including dressing, grooming, eating, and bathing.Cognitive Stimulation and Engagement: Memory care is focused on engaging residents in activities that stimulate their cognitive abilities and enhance their overall well-being. Therapeutic exercises, memory-enhancing activities, music therapy, and reminiscence therapy are often part of the daily schedule.Individualized Care Plans: Just like in assisted living, memory care at Heartis Venice includes personalized care plans, which are regularly updated to meet the changing needs of each resident as their condition progresses.Emotional and Social Support: Memory care emphasizes emotional support, ensuring that residents feel comfortable, secure, and connected. Activities and therapies are designed to reduce anxiety, improve mood, and encourage social interaction among residents.Memory care is the best choice for seniors who have been diagnosed with Alzheimers, dementia, or similar cognitive impairments and require a highly structured, safe, and compassionate environment to manage their condition.How to Choose the Right Option for Your Loved OneChoosing between independent living, assisted living, or memory care at Heartis Venice depends on several factors, including the individuals health, preferences, and level of independence. Here are some key considerations:Assess Current Needs:If your loved one is still relatively independent but enjoys the convenience of assistance with chores or activities, independent living might be the best choice.If they need help with daily activities such as dressing, bathing, or medication management, assisted living provides the right balance of support and independence.If your loved one has Alzheimers, dementia, or other cognitive impairments and needs 24/7 care and a secure environment, memory care is the most appropriate option.Evaluate Personal Preferences:Consider how much independence your loved one values. Some seniors prefer a social, active lifestyle with minimal assistance, while others may seek a more hands-on level of care.Think about their social needs. Would they prefer a setting with more structured support or one that encourages a higher degree of autonomy and interaction?Talk to the Experts:It can be helpful to consult with the team at Heartis Venice for guidance on choosing the right living option. They can provide personalized recommendations based on your loved ones specific health conditions, mobility needs, and preferences.ConclusionAt Heartis Venice, whether you're exploring Independent Living, Assisted Living, or Memory Care, youll find a caring, supportive community that caters to the diverse needs of seniors. By carefully evaluating the level of care required, personal preferences, and health considerations, you can make the best choice for your loved ones future. With the expertise and compassionate care provided at Heartis Venice, seniors can enjoy a fulfilling, high-quality life that is tailored to their needs.To learn more about the options available at Heartis Venice, schedule a tour today and see how the community can support your loved ones next chapter in life.
Caring for a loved one with Alzheimers disease or other forms of dementia can be an overwhelming and emotional journey. At Heartis Venice, located in Venice, Florida, specialized memory care services offer the support, comfort, and peace of mind that both residents and their families need. Designed with compassion and expertise, Heartis Venice creates a safe and nurturing environment where individuals living with memory loss can maintain a high quality of life.Understanding Memory CareMemory care is a specialized type of care designed to support individuals with Alzheimers disease, dementia, and other memory-related conditions. It focuses on providing a structured and secure environment that addresses both the physical and emotional needs of individuals with memory loss. The goal is to enhance the quality of life through personalized care, cognitive support, and a focus on preserving independence for as long as possible.At Heartis Venice, the memory care program is tailored to meet the unique needs of each resident. With a trained team of caregivers and specialized facilities, Heartis Venice offers a comprehensive approach that provides comfort, safety, and engagement for those living with memory loss.A Safe, Secure Environment for Peace of MindOne of the most significant challenges for individuals with Alzheimers or dementia is maintaining safety in their environment. Heartis Venice offers a secure and supportive environment where residents can feel at ease. The memory care neighborhood is designed with enhanced safety features, allowing residents to move freely without the worry of wandering or getting lost.Secure Areas: The memory care wing at Heartis Venice is specifically designed with secure entry points and exits, reducing the risk of residents accidentally leaving the community. With monitored and restricted areas, families can feel confident that their loved one is safe.24/7 Care and Supervision: The memory care team at Heartis Venice is available around the clock to offer personalized assistance and ensure that residents are comfortable and well-cared for at all times. With 24/7 supervision, families can trust that their loved ones are receiving the attention they need day and night.Safety Features in Living Spaces: Each apartment in the memory care community is equipped with safety features such as grab bars, emergency call systems, and memory cues to help residents feel more secure in their surroundings. The living spaces are designed to be both functional and comforting, encouraging residents to engage with their environment safely.Specialized Care Plans for Memory LossEach persons experience with memory loss is unique, and Heartis Venice recognizes the importance of personalized care. The memory care team works closely with families to create tailored care plans that meet the specific needs of each resident. These plans are regularly reviewed and updated to ensure that care evolves alongside changes in health or cognitive function.Individualized Approach: The memory care team takes the time to understand each residents history, preferences, and abilities. This knowledge helps create a personalized care plan that ensures the highest level of comfort and support.Cognitive Support: Cognitive therapies, such as memory-enhancing activities and exercises, are incorporated into each residents daily routine to support mental well-being. These activities are designed to stimulate memory, improve mood, and enhance cognitive function, while also providing opportunities for meaningful engagement.Compassionate Care and Engaging ActivitiesAt Heartis Venice, memory care is not just about providing physical care; its about ensuring emotional and mental well-being too. The team understands that individuals with Alzheimers and dementia require specialized support to cope with the challenges of memory loss, and they work to create an atmosphere that fosters connection, comfort, and joy.Structured Daily Routines: Routine is essential for individuals with memory loss, as it provides a sense of familiarity and security. The memory care team at Heartis Venice creates structured daily schedules that include personal care, meals, recreational activities, and social interaction. These routines help reduce anxiety and enhance overall well-being.Engaging Activities: Activities are tailored to each residents abilities and interests. Whether its arts and crafts, music therapy, reminiscence exercises, or outdoor walks, Heartis Venice offers a variety of activities that promote cognitive stimulation and encourage social interaction. These activities are designed to be enjoyable, purposeful, and comforting.Family Involvement: Families are encouraged to remain actively involved in their loved ones care. Regular communication and updates from the memory care team help families stay informed about their loved ones progress and any changes in their needs. Additionally, family members are welcome to participate in activities and events to maintain a strong connection with their loved ones.A Focus on Well-BeingMemory care at Heartis Venice is not only about providing assistance with daily activities but also about promoting overall well-being. The team focuses on the holistic care of each resident, addressing not just their medical needs but their emotional, mental, and social health as well.Physical and Mental Health Support: Along with personal care services such as bathing, dressing, and grooming, residents receive assistance with maintaining their physical health. Regular wellness checks and exercise programs help keep residents healthy, while cognitive exercises support mental clarity and engagement.Nutrition and Dining: Proper nutrition is vital for the health of individuals with memory loss. Heartis Venice offers nutritious and delicious meals tailored to residents dietary preferences and needs. Meals are served in a family-style setting to encourage social interaction, providing both nourishment and an opportunity for connection.Why Choose Memory Care at Heartis Venice?There are many reasons why Heartis Venice stands out as a top choice for families seeking memory care for their loved ones:Specialized, compassionate care: The highly trained memory care team at Heartis Venice is dedicated to providing individualized care that supports each residents unique needs and preferences.Safe and secure environment: With secure facilities, 24/7 care, and safety features throughout the community, residents are supported in a safe and comfortable environment.Engaging, enriching activities: From cognitive support exercises to social and recreational activities, Heartis Venice offers a wide range of programs that promote mental stimulation and emotional well-being.Family involvement and peace of mind: Families can rest easy knowing that their loved one is receiving the highest level of care, while also staying actively involved in their loved ones journey.ConclusionWhen it comes to caring for a loved one with Alzheimers or dementia, choosing the right memory care community is essential. Heartis Venice offers specialized care, a safe and secure environment, and an engaging community that promotes the well-being of every resident. With a focus on individualized care, compassionate support, and a commitment to enhancing the quality of life for those with memory loss, Heartis Venice is the ideal place for your loved one to thrive.To learn more about memory care at Heartis Venice or to schedule a tour, visit their website today. Discover how Heartis Venice can provide the care and support your loved one deserves.
Still Alive Inside: Dementia Supports and Opportunities (SAIDSO) is dedicated to providing comprehensive support and resources for individuals living with dementia and their carers. Founded by Marcy MacPherson, MSW, CDP, SAIDSO offers a variety of services designed to improve the quality of life for those affected by dementia. Marcy brings over a decade of experience and a deep understanding of dementia to her work, advocating for self-determination, autonomy, and independence for everyone involved.Our ServicesPrevention and Slowing of Symptoms: Programs and strategies aimed at slowing the progression of dementia symptoms.Dementia Education & Coaching: Providing knowledge and coaching for individuals and families to better understand and manage dementia.Support for Individuals and Carers: Offering emotional and practical support to both those living with dementia and their carers.Home Staging: Creating a safe and comfortable living environment tailored to the needs of those with dementia.Skill and Technique Groups: Workshops and group sessions to teach effective caregiving techniques.Long Term Care Facility & Medical Provider Guidance: Assisting in the selection and coordination of long-term care facilities and medical providers.Advocacy: Representing and supporting clients in hospitals, rehabilitation centers, and alternative living centers.Self-Care for Carers and Providers: Promoting the well-being of carers and healthcare providers through dedicated self-care programs.Our Philosophy: The 4 Ls of Dementia Supportive CareLiving, Loving, Learning, and Laughing As We Journey Dementia Together.You Are Not AloneLiving with dementia can be challenging, but SAIDSO is here to help. Whether you are affected by dementia or caring for someone who is, you have taken the first step toward better care and support.
Still Alive Inside: Dementia Supports and Opportunities (SAIDSO) is dedicated to providing comprehensive support and resources for individuals living with dementia and their carers. Founded by Marcy MacPherson, MSW, CDP, SAIDSO offers a variety of services designed to improve the quality of life for those affected by dementia. Marcy brings over a decade of experience and a deep understanding of dementia to her work, advocating for self-determination, autonomy, and independence for everyone involved.Our ServicesPrevention and Slowing of Symptoms: Programs and strategies aimed at slowing the progression of dementia symptoms.Dementia Education & Coaching: Providing knowledge and coaching for individuals and families to better understand and manage dementia.Support for Individuals and Carers: Offering emotional and practical support to both those living with dementia and their carers.Home Staging: Creating a safe and comfortable living environment tailored to the needs of those with dementia.Skill and Technique Groups: Workshops and group sessions to teach effective caregiving techniques.Long Term Care Facility & Medical Provider Guidance: Assisting in the selection and coordination of long-term care facilities and medical providers.Advocacy: Representing and supporting clients in hospitals, rehabilitation centers, and alternative living centers.Self-Care for Carers and Providers: Promoting the well-being of carers and healthcare providers through dedicated self-care programs.Our Philosophy: The 4 Ls of Dementia Supportive CareLiving, Loving, Learning, and Laughing As We Journey Dementia Together.You Are Not AloneLiving with dementia can be challenging, but SAIDSO is here to help. Whether you are affected by dementia or caring for someone who is, you have taken the first step toward better care and support.