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Pennsylvania (PA) Relay is a free public service that provides telecommunication solutions to citizens who are deaf, hard of hearing, DeafBlind, or who have difficulty speaking. With support from PA Relay, these individuals can place and receive calls through assistive services and technology. PA Relay has a team of outreach coordinators who visit various communities throughout the state to bring more awareness to this valuable service. Outreach coordinators connect with potential PA Relay users, their loved ones, and community members and inform them about the available solutions that could help them, or someone they know, communicate more efficiently and effectively.
PA Relay’s outreach coordinators Jenny Pearson and Thadeus Graham took some time to answer important questions about the free public service and their roles on the outreach team to help people understand how they can benefit from PA Relay services and the educational opportunities available through the outreach program. Keep reading to get to know your outreach coordinators!
What are the responsibilities of your role as an outreach coordinator?
Jenny: As an
outreach coordinator, my main focus is educating Pennsylvania residents and
businesses about the services provided by PA Relay and how those services
work. It’s my
pleasure to travel throughout the state educating people about PA Relay’s
services and how businesses and organizations can benefit from using PA Relay
to connect with potential clients who use accessible telecommunications to
conduct business. To do this, the outreach team exhibits at community events,
gives educational presentations to local organizations, and provides training
to businesses and organizations.
Thadeus: I educate people about PA
Relay as well as assist people in gaining access to the free public service. As
an outreach coordinator my role is to both assist our relay users as well as
introduce people who could benefit from the service to PA Relay. I answer
questions, help with equipment installations, provide a point of contact for
our users, host presentations, or attend expos and health fairs to make sure
everyone is aware of the services that are available to them.
How can PA Relay’s services help people stay connected, and how do you help people learn more about these specific services?
Jenny:
In
presenting this information at public and private events, the outreach team can
inform people on how these services work and why they are important for
accessibility and facilitation of communication for people of all
abilities.
Thadeus: PA Relay’s services help
people stay connected by returning independence and autonomy to our users. It
empowers people who are deaf, DeafBlind, hard of hearing, or who have speech
differences to connect to standard telephone users directly through their
adaptive equipment. I help people learn about these services through a variety
of methods.
What kind of events do you attend as an outreach coordinator?
Jenny: Some types
of events the outreach team attends could be health fairs, senior expos, state
and local fairs, church groups, chamber of commerce events, conferences, and
virtual presentations.
Thadeus: I will attend any event
that will have me and that will have a meaningful impact for my fellow Pennsylvania
residents. I attend health fairs, senior expos, and host presentations at local
organizations. I also work with community leaders to schedule town hall events
or even host awareness nights at local sporting events. I’ve met with PA Relay
users in their homes to help them with their adaptive equipment on a more
personal level.
What has been one of your favorite events that you’ve attended as an outreach coordinator? What made it so memorable?
Jenny: I have been an outreach coordinator for six years and have experienced so many amazing events and interactions. Some of my favorite events involve educating seniors and their caregivers about PA Relay and how we can help maintain connections between those who use traditional telephone services and those who use relay services. Hearing loss is a common experience among those who are aging, and to be able to provide these folks with a solution like Voice Carry-Over or Captioned Telephone is incredibly rewarding, especially when they share their experiences with me.
Thadeus: My first ever presentation will always be etched into my mind. It was a cold December morning just north of Philadelphia. I had just presented to a group of seniors about PA Relay. After the presentation I helped a few of them download and set up the Hamilton Mobile™️ CapTel® App on their phones. The joy they had calling each other and using their new adaptive technology made me realize how much of a difference this can truly make for people. I was hooked on wanting to help as many people as possible after that day.
Do you offer educational presentations about PA Relay to local organizations?
Jenny: Yes, we do!
We provide presentations throughout the state, both in person and virtually.
Some of the types of organizations we educate are service providers, health
professionals, retirement communities, Deaf and Hard of Hearing support groups
and organizations, local businesses and agencies, sporting groups, and church
gatherings. All of our presentations are always no cost and can be scheduled at
the organizations’ convenience.
Topics discussed during our presentations are general information about PA Relay, types of services provided and how they work, and how to use the service. The topics can certainly be customized based on the organization. For example, a group may be interested in services for those who are living with hearing loss, so we can tailor our presentation to address those specific services.
Thadeus: PA Relay offers a variety of training as well as educational preparations to any interested organization across the Commonwealth. We can also provide training to organizations on how to properly handle relay calls. The Relay Friendly Business Training helps organizations identify relay calls and trains staff on how to properly handle these types of calls.
During these presentations we discuss everything from the
history of relay services to the different types of services. We discuss PA
Captioned Telephone Relay Service and how to acquire adaptive equipment either
through the state’s equipment distribution program, TechOWL, or
other means. The topics and timeframe can be customized to meet the needs of
the organization.
Is there anything else about your role as an outreach coordinator that you’d like people to know?
Jenny: As an outreach coordinator, the most important thing I do is connect people to resources they can use to make life a bit easier. Often, I present information to people who do not need PA Relay’s services, but they know someone who does. When this happens, it’s so rewarding to hear how they will share what they’ve learned from me with those who really need assistance making and receiving calls. This ensures that connections remain strong, and people are able to live life as independently as possible.
Thadeus: The biggest thing I would like people to
know is just how life-changing these services are. Even if you’re not someone
who could use PA Relay, it’s likely that someone you know could greatly benefit
from the service.
How can an interested individual or organization reach
you?
Jenny: To learn more about PA Relay, feel free to email me at Jenny.Pearson@HamiltonRelay.com or call 610-737-7205!
Thadeus: The best way to get in touch would be by
emailing Thadeus.Graham@HamiltonRelay.com, or I am available by phone at 412-944-7424.
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Advanced speech recognition software is used to process calls, and, in certain circumstances, a live communications assistant may be included on the call. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Third-party charges may apply: the Hamilton CapTel phone requires high-speed internet access (Wi-Fi capable) and in some cases, may require telephone service. When using Hamilton CapTel on a smartphone or tablet and not on Wi-Fi, a data plan is required. Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Third-party trademarks mentioned are the property of their respective owners.
Supporting Independence and Aging with Dignity: Understanding Care Management and Advocacy Services for Older AdultsAs the population ages, more families are finding themselves navigating the complex and often overwhelming world of elder care. From managing chronic health conditions to arranging safe housing and transportation, supporting an older adult through the aging process requires careful planning, clear information, and access to the right resources.One model that has become increasingly important in this landscape is care management, a service designed to bridge the gaps between families, healthcare providers, and community support systems. Organizations like Solutions for Independence, based in Western Pennsylvania, offer insight into how this model worksand why it matters. What Is Senior Care Management?Senior care management is a professional service that helps older adults and their families coordinate care and make informed decisions. Often led by certified care managers or aging life care professionals, these services typically include: Assessing the individuals physical, cognitive, and emotional needs Coordinating medical care and follow-ups Identifying appropriate community resources Providing support to family caregivers Assisting with transitions from hospital to home or residential care Care management can be particularly useful in complex situationssuch as when a loved one has multiple medical conditions, lives alone, or doesnt have family nearby. Its not about taking over decision-making; rather, its about providing clarity, expertise, and personalized planning. The Value of Advocacy in Elder CareAnother critical area in the aging process is advocacyespecially when it comes to navigating healthcare systems and long-term planning. Advocacy services focus on ensuring that older adults receive care that aligns with their values, preferences, and rights.Advocates often step in to: Communicate with doctors and insurance providers Help seniors and families understand legal tools like Power of Attorney Navigate public benefits such as Medicaid, Medicare, or Veterans programs Mediate family disagreements around care While medical professionals often concentrate on diagnoses and treatment, advocates take a broader viewone that includes quality of life, dignity, and autonomy. Aging in Place: A Growing PriorityAccording to AARP, nearly 90% of older adults say they want to age in place. But doing so safely and comfortably requires planningand sometimes, professional input.Services like home safety assessments can make a meaningful difference. These evaluations often identify risks such as poor lighting, slippery floors, or lack of grab bars. Recommendations may include home modifications, adaptive equipment, or the introduction of in-home care services.Some care management organizations partner directly with home health providers, physical therapists, and contractors to implement these changes. By focusing on prevention, they help reduce the risk of falls and hospitalizationstwo of the most common and costly events in older adults lives. Empowering Family CaregiversFamily caregivers are often the unsung heroes of elder carebut they can also experience burnout, decision fatigue, and emotional strain. Thats why more families are turning to services that support and coach caregivers through these challenges.Common areas of support include: Education on chronic illnesses like dementia or Parkinsons Respite care coordination Assistance with managing medical records and appointments Help during crises, such as hospitalizations or care facility transfers In these situations, a care manager or eldercare consultant can act as a neutral guide, helping families navigate tough conversations and make informed choices without the burden falling on one person. Planning for the Financial Side of CareSenior care can be expensive, and understanding available financial support options is crucial. Benefits counseling is one lesser-known but incredibly valuable service offered by many eldercare professionals.This may involve: Identifying eligibility for Medicaid waiver programs Applying for the VA Aid & Attendance pension Reviewing long-term care insurance policies Estimating out-of-pocket care expenses Advising on estate planning tools, often in partnership with legal professionals Even families with means can benefit from this guidance, especially when trying to preserve assets while ensuring quality care. A Collaborative Model for Aging WellUltimately, organizations that provide care management and advocacy serviceslike Solutions for Independencerepresent a collaborative model for aging. They don't replace the role of family or healthcare providers but instead act as coordinators, educators, and facilitators, working across disciplines to support seniors in maintaining autonomy and quality of life.Whether you're helping a parent recover after surgery, navigating a new dementia diagnosis, or simply planning for the future, knowing these services exist can make a tremendous difference. Aging well isn't just about good medical careit's also about having the right guidance, support, and plans in place. Care management and advocacy services are essential tools in this process, helping families make confident, informed decisions during what can be a challenging and emotional time. If you're starting to think about elder care for a loved oneor even for yourselfconsider learning more about care management and how it might fit into your plan. The more proactive you are, the more options youll have to ensure safety, independence, and peace of mind.
Wheelchair ramps and other accessibility products are crucial for individuals who have suffered from a stroke or heart attack. These conditions can lead to physical limitations, such as difficulty with mobility, balance, and coordination, which can make everyday tasks and activities a challenge.A stroke or heart attack can impact a persons life in many ways, including the ability to enter and exit their home. The installation of a wheelchair ramp can provide a safer, more convenient means of access to and from the home, improving overall independence and quality of life.In addition to being useful for individuals who have suffered a stroke or heart attack, wheelchair ramps and other accessibility products can also be beneficial for those with other physical limitations, such as arthritis, multiple sclerosis, and spinal cord injuries.Here, we will discuss the importance of wheelchair ramps and accessibility products for those who have survived a stroke or heart attack, and how they can make a significant difference in improving overall independence and quality of life.The Benefits of Wheelchair Ramps for People with Stroke or Heart AttackImproved MobilityThe primary benefit of a wheelchair ramp is improved mobility and independence. A ramp allows individuals who use a wheelchair or walker to safely enter and exit their home, which can increase their independence and reduce the risk of falls and other accidents. Additionally, ramps can provide a convenient means of accessing public buildings, such as grocery stores, doctors offices, and other essential locations.ConvenienceWheelchair ramps are also convenient for individuals who experience mobility challenges as a result of a stroke or heart attack. Traditional steps can be difficult to navigate, especially for those who have limited mobility, balance, or coordination. A ramp eliminates the need to navigate stairs, reducing the risk of falls and other accidents. Additionally, ramps are typically wider than steps, making it easier for individuals to maneuver and move about regardless of whether or not they use a mobility aid.Increased SafetyOne of the most important benefits of wheelchair ramps for individuals who have suffered from a stroke or heart attack is increased safety. Steps can be slippery, especially in inclement weather, increasing the risk of falls and other accidents. A ramp provides a stable, slip-resistant surface that can be used in all weather conditions. Additionally, ramps typically have handrails, providing additional support and stability for individuals who need it.Cost-Effective SolutionWheelchair ramps can also be a cost-effective solution for individuals who have suffered from a stroke or heart attack. Traditional home modifications can be expensive and may not be covered by insurance. A ramp is a more affordable option and may be covered by Medicaid or other insurance programs. Additionally, ramps can be installed quickly and easily, reducing the disruption to the home and daily routines.The Importance of Accessibility ProductsIn addition to wheelchair ramps, there are many other accessibility products available that can make a significant difference in the lives of individuals who have suffered from a stroke or heart attack. These products can improve overall independence and quality of life, making it easier for individuals to perform everyday tasks and activities.Grab BarsGrab bars are a simple but effective accessibility product that can be installed in the bathroom, bedroom, and other areas of the home. They provide a secure and stable surface for individuals who need support when getting in and out of the shower or bath, when using the toilet, or when sitting and standing in various areas around the home. Grab bars are available in a variety of styles and finishes, making it easy to find a product that complements the dcor of the home.Stair LiftsStair lifts are a more advanced accessibility product that can be installed in homes with multiple levels. These devices allow individuals to safely navigate stairs, eliminating the need to climb steps. Stair lifts come in a variety of styles and designs, including straight and curved options, to accommodate different types of staircases. There are also options for both indoor and outdoor staircases.Transfer BenchesTransfer benches are another useful accessibility product for individuals who have suffered from a stroke or heart attack. These benches provide a safe and stable surface for individuals to transfer in and out of the shower or bath. Transfer benches have a slip-resistant seat and backrest, and can be adjusted to accommodate different heights.ElevatorsFor individuals who live in multi-level homes, elevators can be a convenient and cost-effective solution for improving accessibility. These devices can be installed in the home, providing individuals with a safe and secure means of accessing different levels of the home. Elevators can be customized to meet the specific needs of the individual and can be equipped with safety features, such as emergency stop buttons and intercoms.ConclusionWheelchair ramps and other accessibility products are essential for individuals who have suffered from a stroke or heart attack. These products can improve overall mobility, convenience, safety, and independence, making it easier for individuals to perform everyday tasks and activities. Whether you are looking to install a ramp, grab bars, stair lifts, transfer benches, or elevators, it is important to work with a reputable and experienced provider to ensure the best possible outcome. Amramp Accessibility is a leading provider of accessibility solutions and is dedicated to helping individuals with physical limitations live a more independent and fulfilling life. Contact us at 800-649-5215 to learn more.
Every day at Harmony at Diamond Ridge we serve families with loved ones who are diagnosed with dementia, Alzheimers disease, and other memory loss diseases. There is a lot of information about memory loss in seniors and the research process can be overwhelming. Dementia is not a specific disease but rather a general term for the impaired ability to remember, think, or make decisions that interfere with everyday activities. Alzheimer's disease is the most common type of dementia The exact cause of Alzheimer's disease is not fully understood, but it is believed to be a combination of genetic, environmental, and lifestyle factors. Some of the known risk factors for Alzheimer's disease include a family history of the disease, head injuries, and certain medical conditions such as high blood pressure, high cholesterol, and diabetes. The symptoms of Alzheimer's disease typically develop slowly over time and worsen as the disease progresses. Some Alzheimers indicators include: Memory loss, especially of recent events Difficulty with language and communication Impaired judgment and decision-making Difficulty with problem-solving and planning Mood changes, such as depression or irritability Personality changes, such as becoming more withdrawn or aggressive Loss of interest in activities or hobbies Difficulty with basic activities of daily living, such as dressing and grooming Research into the causes and treatments of Alzheimer's disease is ongoing, and there is hope that future developments may lead to a better understanding of the disease and new treatments that can improve the lives of those affected by it. Harmony Senior Services Signature Memory Care Program Harmony Reflections is built on elements that support a senior living with Alzheimers disease. The Reflections Program has 5-Key Components; Family Focused, Wellness, Reflections Program: Art and Music, Dining with Dignity, and Harmony Square. Each component engages the resident's present-day experiences while stimulating positive memories through therapeutic visual and tactile aids. We partner with each resident's family to create their individual life story profile - a process for collecting and sharing the resident's life history, preferences, routines, and habits. If you are researching solutions for a loved one living with dementia or you would like to learn more about Harmonys Signature Memory Care Program, call a Harmony community today to speak with one of our dedicated caregivers.
Hamilton Relay provides telecommunications relay services for Pennsylvania including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and CapTel.When you connect with Pennsylvania Relay, a Communication Assistant (CA) will connect on the phone with you. Simply give the CA the number you wish to call and your call will be processed promptly, professionally and accurately.Hamilton Relay offers a variety of service options. Visit their website to learn of every service option at www.PARelay.net.