Get to Know the Outreach Team at Pennsylvania Relay

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Pennsylvania Relay

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Mar 05, 2024

Pennsylvania (PA) Relay is a free public service that provides telecommunication solutions to citizens who are deaf, hard of hearing, DeafBlind, or who have difficulty speaking. With support from PA Relay, these individuals can place and receive calls through assistive services and technology. PA Relay has a team of outreach coordinators who visit various communities throughout the state to bring more awareness to this valuable service. Outreach coordinators connect with potential PA Relay users, their loved ones, and community members and inform them about the available solutions that could help them, or someone they know, communicate more efficiently and effectively.  

PA Relay’s outreach coordinators Jenny Pearson and Thadeus Graham took some time to answer important questions about the free public service and their roles on the outreach team to help people understand how they can benefit from PA Relay services and the educational opportunities available through the outreach program. Keep reading to get to know your outreach coordinators!


What are the responsibilities of your role as an outreach coordinator?

Jenny: As an outreach coordinator, my main focus is educating Pennsylvania residents and businesses about the services provided by PA Relay and how those services work. It’s my pleasure to travel throughout the state educating people about PA Relay’s services and how businesses and organizations can benefit from using PA Relay to connect with potential clients who use accessible telecommunications to conduct business. To do this, the outreach team exhibits at community events, gives educational presentations to local organizations, and provides training to businesses and organizations.  

 

Thadeus: I educate people about PA Relay as well as assist people in gaining access to the free public service. As an outreach coordinator my role is to both assist our relay users as well as introduce people who could benefit from the service to PA Relay. I answer questions, help with equipment installations, provide a point of contact for our users, host presentations, or attend expos and health fairs to make sure everyone is aware of the services that are available to them.

 

How can PA Relay’s services help people stay connected, and how do you help people learn more about these specific services?

Jenny: In presenting this information at public and private events, the outreach team can inform people on how these services work and why they are important for accessibility and facilitation of communication for people of all abilities.  

 

Thadeus: PA Relay’s services help people stay connected by returning independence and autonomy to our users. It empowers people who are deaf, DeafBlind, hard of hearing, or who have speech differences to connect to standard telephone users directly through their adaptive equipment. I help people learn about these services through a variety of methods.

 

What kind of events do you attend as an outreach coordinator?

Jenny: Some types of events the outreach team attends could be health fairs, senior expos, state and local fairs, church groups, chamber of commerce events, conferences, and virtual presentations.  

 

Thadeus: I will attend any event that will have me and that will have a meaningful impact for my fellow Pennsylvania residents. I attend health fairs, senior expos, and host presentations at local organizations. I also work with community leaders to schedule town hall events or even host awareness nights at local sporting events. I’ve met with PA Relay users in their homes to help them with their adaptive equipment on a more personal level.

 

What has been one of your favorite events that you’ve attended as an outreach coordinator? What made it so memorable?

Jenny: I have been an outreach coordinator for six years and have experienced so many amazing events and interactions. Some of my favorite events involve educating seniors and their caregivers about PA Relay and how we can help maintain connections between those who use traditional telephone services and those who use relay services. Hearing loss is a common experience among those who are aging, and to be able to provide these folks with a solution like Voice Carry-Over or Captioned Telephone is incredibly rewarding, especially when they share their experiences with me. 


Thadeus: My first ever presentation will always be etched into my mind. It was a cold December morning just north of Philadelphia. I had just presented to a group of seniors about PA Relay. After the presentation I helped a few of them download and set up the Hamilton Mobile™️ CapTel® App on their phones. The joy they had calling each other and using their new adaptive technology made me realize how much of a difference this can truly make for people. I was hooked on wanting to help as many people as possible after that day.


Do you offer educational presentations about PA Relay to local organizations?

Jenny: Yes, we do! We provide presentations throughout the state, both in person and virtually. Some of the types of organizations we educate are service providers, health professionals, retirement communities, Deaf and Hard of Hearing support groups and organizations, local businesses and agencies, sporting groups, and church gatherings. All of our presentations are always no cost and can be scheduled at the organizations’ convenience.  

 

Topics discussed during our presentations are general information about PA Relay, types of services provided and how they work, and how to use the service. The topics can certainly be customized based on the organization. For example, a group may be interested in services for those who are living with hearing loss, so we can tailor our presentation to address those specific services.


Thadeus: PA Relay offers a variety of training as well as educational preparations to any interested organization across the Commonwealth. We can also provide training to organizations on how to properly handle relay calls. The Relay Friendly Business Training helps organizations identify relay calls and trains staff on how to properly handle these types of calls.

During these presentations we discuss everything from the history of relay services to the different types of services. We discuss PA Captioned Telephone Relay Service and how to acquire adaptive equipment either through the state’s equipment distribution program, TechOWL, or other means. The topics and timeframe can be customized to meet the needs of the organization.

 

Is there anything else about your role as an outreach coordinator that you’d like people to know?

Jenny: As an outreach coordinator, the most important thing I do is connect people to resources they can use to make life a bit easier. Often, I present information to people who do not need PA Relay’s services, but they know someone who does. When this happens, it’s so rewarding to hear how they will share what they’ve learned from me with those who really need assistance making and receiving calls. This ensures that connections remain strong, and people are able to live life as independently as possible.   

Thadeus: The biggest thing I would like people to know is just how life-changing these services are. Even if you’re not someone who could use PA Relay, it’s likely that someone you know could greatly benefit from the service.

 

How can an interested individual or organization reach you?

Jenny: To learn more about PA Relay, feel free to email me at [email protected] or call 610-737-7205! 

Thadeus: The best way to get in touch would be by emailing [email protected], or I am available by phone at 412-944-7424.

 

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Advanced speech recognition software is used to process calls, and, in certain circumstances, a live communications assistant may be included on the call. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Third-party charges may apply: the Hamilton CapTel phone requires high-speed internet access (Wi-Fi capable) and in some cases, may require telephone service. When using Hamilton CapTel on a smartphone or tablet and not on Wi-Fi, a data plan is required. Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Third-party trademarks mentioned are the property of their respective owners.

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As part of the Premier Medical Group, the Providence office provides hearing evaluations and hearing aid services, along with access to the practices ENT specialists when a medical issue is suspected. Because the practice shares the same standards and resources across its offices, patients at Providence can expect the same hearing care approach as at the other locations.A good fit for: Seniors in west Mobile, Tillmans Corner and the Airport Boulevard area, and families who want a smaller, easy-to-reach office for routine hearing care, follow-up visits and adjustments.3. Premier Medical Group - WestPhone: 251-341-3368 Location: 3701 Dauphin Street, Mobile, AL 36608The West office is located on Dauphin Street and offers a wide range of hearing and ENT services. It is staffed by licensed audiologists, including audiologists who are also licensed as hearing aid fitters, and it is home to ear, nose and throat physicians.What they offer. 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Having offices on both the Dauphin Street corridor and the west side of Mobile means more families can find a location that does not require a long drive, which is especially helpful for seniors who no longer drive on the interstate or at night.There is also a timely reason to look into hearing care now. The Medicare Annual Enrollment Period runs from October 15 to December 7, and plan changes take effect on January 1. Original Medicare generally does not cover routine hearing exams or hearing aids, although it may cover diagnostic hearing and balance exams when a doctor orders them. Many Medicare Advantage plans include hearing benefits, so it is worth checking what your plan offers and which hearing providers are in your network.How to Get StartedIf you suspect that you or a loved one has hearing loss, these steps can help you move forward with confidence. Talk about it openly. Hearing loss can feel embarrassing. Start the conversation gently, and focus on what your loved one is missing out on rather than on what they are doing wrong. Check your insurance and benefits. Call your Medicare Advantage or supplemental plan to ask about hearing exams, hearing aid allowances and in-network providers. Choose the closest location. Pick the Premier Medical office that is easiest to reach, since you will likely return for follow-up visits. Call to schedule a hearing test. Use the phone numbers in this guide, and ask whether a physician referral is required for your plan. Prepare for the visit. Make a list of medications, any history of ear problems, and the situations where hearing is most difficult. If you can, bring a family member who knows how your loved one is doing day to day. Review the results and your options. Ask the audiologist to explain the hearing test in plain terms, and discuss hearing aid styles, features, prices and financing. Plan for the adjustment period. It can take several weeks to get used to hearing aids. Schedule follow-up visits, and ask what the trial period and warranty policies are. Related CategoriesHearing health is closely connected to overall wellness. These related categories in the Mobile area may help.Primary Care Providers for Seniors Medicare Advantage Ear, Nose and Throat Specialists

Hearing-Audiologists / Hearing Aids in Foley, AL

When conversations become harder to follow, people often adapt before they seek help. They turn up the television, choose quieter tables, or let someone else handle phone calls. Those changes can be easy for a family to notice but difficult to discuss without making the person feel pressured.Hearing-audiologists and hearing aids in Foley, AL offer a place to begin with an evaluation and a conversation about communication needs. The first step is understanding the hearing concern before deciding whether a device is appropriate.What audiology and hearing aid services involveAudiologists assess hearing and help identify suitable next steps. An evaluation may clarify the type and extent of hearing difficulty and how speech is understood. Naros diagnostic information emphasizes testing before considering hearing aids or other treatment. A hearing aid discussion should connect the findings with everyday priorities. The goal might be following family conversations, using a phone, or hearing more comfortably during meetings. Different needs call for an individualized discussion rather than a single preferred model for everyone.Begin with the situations that matterBefore the appointment, list several examples of difficult listening situations. Note whether the concern involves one ear, both ears, background noise, or particular settings.If the patient wants a relative involved, ask what support would be useful. A companion can help remember questions, but the person receiving care should remain central to the discussion and decisions. Naro Audiology & Hearing Solutions serving FoleyPhone: 251-970-3277Address: 149 West Peachtree Avenue, Foley, AlabamaDiagnostic hearing evaluationsNaro describes hearing evaluation by an audiologist, using a combination of tests to assess hearing capability and speech detection and understanding. Its preparation information asks patients to discuss noise exposure, tinnitus, balance concerns, and medications and supplements. Ask which tests are planned and how the results will be explained. If a medical referral is recommended, clarify why and how it fits with the next step. An evaluation is not a commitment to buy hearing aids.Hearing aid selection and fittingAsk how a recommended device fits the test results, the persons listening goals, and their ability to manage it. Discuss comfort, controls, charging or batteries, phone compatibility, and the situations where limitations may remain.If live speech mapping is proposed, ask how it will be used to review the fitting. Request a clear explanation of what verification and follow-up are included rather than comparing devices only by a feature list.Follow-up and practical supportThe practices main website describes training in hearing aid use and care, accessories, assistive listening devices, and communication counseling. Discuss how follow-up appointments are arranged and whom to contact if a device is uncomfortable or not working as expected. Ask about cleaning, repairs, warranties, and any services billed separately.A useful fitting plan should explain how the patient will learn to use the device and how concerns will be addressed over time. Write down the instructions and ask to practice important tasks before leaving.Compare costs and service terms clearlyBefore making a purchase, request a written explanation of the proposed device and service package. Ask which charges relate to evaluation, equipment, fitting, verification, follow-up, and later maintenance.Questions to review include:What is included in the quoted price?What trial, return, or adjustment terms apply?Are there fees that remain if a device is returned?Which warranty and repair arrangements apply?How are future appointments charged?What does the patients specific insurance plan cover?Check benefits with the insurer as well as the practice. Do not assume that coverage for a diagnostic hearing evaluation means coverage for a hearing aid purchase.Why hearing care matters locally in FoleyFor older adults in Foley, listening goals often involve ordinary community life: visiting family, participating in worship, talking during meals, or managing appointments. Bring those examples to the consultation so recommendations connect with the persons actual day.Follow-up convenience also matters. Someone traveling from Gulf Shores, Robertsdale, or another Baldwin County community should ask how many visits are anticipated and whether service is available at the preferred office.If a caregiver helps manage appointments or technology, discuss that role. The plan should remain usable when the patient returns home, including knowing where supplies and instructions are kept and whom to call for help.How to get started1. Write down the listening situations that are most difficult.2. Call Naro at 251-970-3277 to request the appropriate Foley evaluation.3. Ask about referral requirements, preparation, and insurance.4. Bring requested records, medication information, and existing hearing devices.5. Review the findings before discussing suitable options.6. If choosing a hearing aid, obtain the service and financial terms in writing and schedule follow-up.Practical tip: Bring an existing hearing aid even if it is not being used. Explain what made it difficult to use so the clinician can consider those concerns.Frequently asked questionsDoes Naro offer diagnostic hearing testing?Yes. Its official website describes evaluations conducted by an audiologist. Does an appointment require buying hearing aids?An evaluation is intended to assess hearing and discuss appropriate next steps. Ask about any separate consultation or device charges before proceeding.Are repairs and adjustments described?Yes. The Foley profile lists both. Confirm current terms and which devices the office can service. Can the practice help with device use?Naro describes fitting, use-and-care training, and communication support. Ask what is included in the proposed plan. Related categoriesDizziness and Balance Testing in FoleyEar Nose and Throat Physicians Assistive Devices and Communication Resources

Local Services By This Author

Pennsylvania Relay

Hearing Services & Resources PO Box 3265, Harrisburg, Pennsylvania, 17105

Hamilton Relay provides telecommunications relay services for Pennsylvania including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and CapTel.When you connect with Pennsylvania Relay, a Communication Assistant (CA) will connect on the phone with you. Simply give the CA the number you wish to call and your call will be processed promptly, professionally and accurately.Hamilton Relay offers a variety of service options. Visit their website to learn of every service option at www.PARelay.net.