How Do I Choose a Homecare Company?

Posted on

Dec 15, 2017

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Non-medical homecare can be difficult asking a stranger to come into your home and provide care for your loved one. Its even more difficult finding the right agency a reputable one that you feel you can trust to provide the best care and offer you peace of mind. There are many benefits of using homecare:
Keeping your loved one in the comfort of their own home
Homecare is personalized to the individuals needs and allows you to be in control
It is safe and reduces the burden for families
When you start your search, use this partial list of questions to interview homecare agencies:

Important Starting Questions:
? Is your agency licensed by the state (ask to see the license)?
? Is your agency and caregivers bonded and insured? Do you have workers compensation insurance?
? May I have a copy of the results from your most recent state survey?

About the Staff:
? Are the caregivers employees of the company or independent contractors?
? Do you run criminal background checks on employees?
? Is a Department of Transportation check done to verify driving record?
? Do you check references?
? Do you do drug screenings?
? Do you require caregiving experience? How many years?
? Do you provide ongoing training?

About the Services:
? What specific services does the agency provide?
? What type of service agreement is required?
? Do you have guidelines or standards of conduct for the caregivers?
? Will we be able to meet the caregiver before they start working?
? Is a supervisor available 24/7 if there is an emergency?
? How often will you review the plan of care?

The Details:
? Do you have consistent assignments or will the caregivers change on a regular basis?
? What happens if my caregiver is sick or there is inclement weather?
? Can the caregiver provide transportation to appointments or social outings? Is there a charge for mileage?
? How do I communicate with my caregivers?
? Do you have current or former clients that I can call for references?

Whether you need specialized care, personal care, meal preparation or friendly companions, homecare keeps your loved one in their home surrounded by family. Start the discussion now and interview agencies so you are prepared. Homecare giving you and your family the peace of mind you need and deserve.

Editors Note: This article was contributed by Sandy Sferrella-Taylor, Public Relations Manager at Visiting Angels or York, Lancaster and Hanover.

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