Identifying Medicare Scams

Author

Gentle Shepherd Home Care LLC

For more information about the author, click to view their website: Gentle Shepherd Home Care

Posted on

Jan 16, 2024

Book/Edition

Colorado - Colorado Springs

Research shows that seniors are common targets of scammers. One of the most common ways that criminals try to get information is through Medicare scam calls. In fact, your Medicare number is often more valuable for criminals than your social security number or credit card numbers/banking information.

The caregivers at Gentle Shepherd Home Care in Colorado Springs can help you identify these scams. We offer a variety of in-home senior care services from companionship to medical care.

In this article, we’ll explain what you need to know about common Medicare scams.

Does Medicare Ever Call Recipients?

There are only two reasons that Medicare will ever call you, according to the Medicare website:

  • Health/drug plan provider may call if you are already a member or the agent who helped you join may contact you
  • Customer service representative may contact you if you’ve left a message or received a letter stating that you will receive a phone call

Top 7 Medicare Scams

Fraudsters are getting smart with their scams. However, if someone calls you claiming to be from Medicare with the following pitches, it’s a scam.

Your old Medicare card is invalid- you will be getting a new card

This is one of the most common Medicare scams. The fraudster will inform you that in order to issue a new card, they will need your social security number and/or your Medicare card number.

Truth: Medicare will not call you if there is an issue with your card. They will send a letter to arrange a phone interview.

Your Medicare plan is about to be canceled

The caller will claim that in order to prevent your Medicare from being canceled, you will need to verify your current Medicare number, full name, address, banking information, birthdate, and social security number. This is also a common Social Security scam.

Truth: Medicare representatives have your Medicare number on file- they will never ask for it. Additionally, Medicare representatives never ask for details such as your social security number to verity your identity.

You are eligible for early access to vaccinations

The COVID-19 pandemic spawned many pandemic-related scams such as being sent at-home testing kits or special access to vaccinations. These “offers” require that you provide information such as your Medicare number, social security number, and other personal details. Most of these start out as text messages or robocalls. The caller will offer you special access if you pay out of pocket.

Truth: Medicare will never ask for you to pay out of pocket to get special treatment.

You must confirm your appointment for genetic testing

In some cases, scammers will call offering “free” genetic testing to screen for a variety of health conditions. When you agree, they will steal your information and will bill Medicare for the test. In some cases, you may be sent an “at-home” test to complete along with a request for your information.

Truth: Medicare will not call or send an at-home kit to offer you testing that you have not requested.

You are eligible for free medical supplies

If a scammer is aware of a specific health condition, such as diabetes, they may offer you “free” medical supplies or medications. They use this offer to get your Medicare number and other personal information as well as your credit card number so that you can pay for shipping. Your information will be used to over-bill Medicare.

Truth: Medicare is not likely to call you to offer free medical supplies/medications. They will never ask for you to pay for shipping or provide financial information. Never pay for anything without seeing an invoice that can be confirmed with Medicare.

You overpaid and are due a refund

One of the most common scams fraudsters use is to contact you via a phone call or text offering a “refund” on “overpayment”.

Truth: Medicare will not call you to verify your personal financial information before issuing a refund. If you are due for a refund, a paper check will be sent out or it will be sent to the bank account on file.

You’ve been pre-approved for a cheaper/better plan

Some scammers will try to convince you that you are eligible for a cheaper/better plan than you are currently on. These are most common during open enrollment.

Truth: Medicare will not call you without sending a letter first. You should never follow up on any unsolicited calls, visits from people claiming to be Medicare reps, or brochures.

What to Do if You Are Contacted

Scammers can be persuasive, aggressive, and even threatening. However, its important to stay calm- they won’t be able to do anything if you don’t give them your information.

Also, keep in mind that Medicare will not cold-call you. They will contact you via postal mail first to set up a phone interview.

If you or a loved one is contacted by a fraudster:

  • Never give out personal information
  • Hang up
  • Report the scam to Medicare
  • Warn loved ones

If you or a loved one is in need of in-home elderly care, contact Gentle Shepherd Home Care in Colorado Springs. We offer a variety of services from simple companionship to medical care.

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Protecting Seniors from Phishing Scams

This chilling scene from The Beekeeper is a dramatic yet realistic example of a type of phishing scam directed at seniors: Eloise, a retired schoolteacher, is on her computer looking over charity accounts that she manages when a virus warning pops up. She calls the provided number, which unknowingly to her connects to a call center operated by a phishing scam operation.The call center rep portrays a support desk tech and during his conversation with Eloise, he lies about the source of the virus warning. She falls into his trap by installing fake antivirus software, which links to all the charity accounts. The connected malware drains over $2 million from the charities Eloise runs. She realizes too late what has happened and is left in despair.Among the fastest-growing cybercrimes targeting seniors today are phishing or smishing scams. 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Heres a comprehensive guide to help you and your loved ones stay safe from smishing.Why Are Seniors a Preferred Target for Phishing/Smishing Scams?Seniors are often targeted by scammers for several reasons:Less Familiarity with Technology: Many seniors arent as familiar with new digital threats, making them more vulnerable to smishing and phishing techniques.Trusting Nature: Scammers exploit the trusting nature of seniors, knowing that they may be more likely to believe the legitimacy of a message.Isolation: Scammers often prey on seniors who may be isolated or lonely, making them more willing to respond to messages, even from unknown numbers.Financial Independence: Many seniors control their own finances or have access to retirement funds, which makes them valuable targets.Keep reading for more about the different types of phishing and smishing scams and how to recognize and avoid them.Common Types of Phishing and Smishing ScamsOne-Time Password (OTP) ScamOne-time passwords (OTPs) are security codes sent to your phone to verify your identity when logging into accounts or making transactions. Scammers try to trick seniors into giving up these codes, allowing them to take control of their accounts.Example  Your Venmo account login is suspicious. Please verify your identity by providing the OTP sent to your phone.In this case, the scammer is pretending to be a trusted company and trying to get the OTP that was sent to you for your own security. Never share your OTP with anyone, especially through text messages or phone calls. If you receive an unexpected OTP request, its a red flag that someone may be trying to access your account.Bank Account and Credit Card ScamsThese messages often warn of suspicious activity on your bank account or credit card and ask you to take immediate action by clicking a link or providing your details.Example  Your account at Bank of America has been temporarily locked due to unusual activity. Click here to unlock your account: www.fakebanklogin.com.Banks will never ask you to verify your account through a text link. Always contact your bank directly using the phone number from your card or statement if you suspect an issue.Delivery ScamsScammers will send messages claiming that you have a package waiting for delivery, but they need additional information to process it.Example  UPS: We tried to deliver your package but need additional information. Please provide it here: www.fakedelivery.com.These messages are often designed to capture your personal information or steal credit card details. Always check with the delivery service directly through their official app or website.Fake Tech Support ScamsScammers impersonate tech support from well-known companies, claiming that your device has been compromised.Example:   Microsoft: Your device has been infected with malware. Click here to install antivirus software immediately.Legitimate tech support will never contact you this way. These scams aim to trick you into downloading malicious software that can steal personal data.Government or Tax ScamsScammers impersonate government agencies like the IRS, warning about unpaid taxes or offering refunds in an attempt to steal personal information.Example  IRS: You have an overdue payment of $1,500. Please pay immediately to avoid legal action.Government agencies will never ask for personal information or payments via text. Contact the agency directly if youre ever unsure.How to Report a Phishing/Smishing ScamIf you or a loved one encounters a suspicious text message, its important to report it to help stop the scammer from targeting others.Heres what you can do:Forward the Scam TextIn the U.S., you can forward scam texts to 7726 (SPAM). 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Dont let the panic take overslow down and think it through.Verify with the Company DirectlyIf a message seems to come from a known company or institution, contact them using their official phone number or website. Never use the contact information provided in the suspicious message.Look for Red FlagsCommon red flags include poor grammar, generic greetings, and unsolicited offers. Trust your instinctsif something feels off, it probably is.Never Share Personal Information via TextLegitimate organizations will never ask for your passwords, credit card numbers, or OTPs via text. Always keep this information private.Install Security SoftwareThere are security apps that help detect and block phishing or smishing attempts. Consider installing one to safeguard your mobile device.Educate Your Loved OnesTalk to seniors about these common scams, and make sure they feel comfortable asking for help if they receive a suspicious message. Staying connected and informed can make all the difference. Keep Alert for New Scams Targeting SeniorsBy educating yourself and your loved ones about smishing and other scams, you can reduce the risk of falling victim to these harmful schemes. Always be cautious, never share personal information through text, and report suspicious activity immediately. Remember: when in doubt, dont click, dont reply, and always verify.

Local Services By This Author

Gentle Shepherd Home Care

Non-Medical 1271 Kelly Johnson Boulevard, Colorado Springs, Colorado, 80920

Gentle Shepherd Home Care is a best-in-class, locally-owned Home Care provider serving Colorado Springs. What makes us different is our people! Our caregivers must pass rigorous skills testing, qualifications, and a criminal background check, drug screening and driving. Gentle Shepherd Home Care was founded because of our experience and is based on the principal that we only place caregivers we would feel comfortable placing with our own loved ones. We can provide you and your loved one with the individualized, compassionate care that only a hometown agency can provide, enabling your loved one to stay in the comfort of their own home.

Gentle Shepherd

Non-Medical 1271 Kelly Johnson Boulevard, Colorado Springs, Colorado, 80920

Gentle Shepherd Home Care is a trusted provider of premier, non-medical home care services for seniors in Colorado, Denver, and Castle Rock, Colorado. Being locally based, we offer comfort and quality care that helps seniors to remain independent in their own homes. We owe this to personal experience. Just like any other family, we had the challenge of getting qualified and trained caregivers for our parents. This experience made us to create Gentle Shepherd Home Care, a company that was founded on the principle of treating your loved ones as we treat our own families.Why Choose Gentle Shepherd Home Care?When choosing a home care provider for your loved one, you want the best. At Gentle Shepherd, we strive to exceed your expectations. We are not a large corporate chain or a franchise, we are a local, family-owned company that focuses on establishing rapport and offering personalized services. Our main strength is our dedicated caregivers who are hired to meet the highest standards of professionalism, competency and empathy.Senior Care Services We OfferThe main aim of our services is to improve the quality of life of seniors and at the same time provide peace to their families. Some of the services that we offer include:Assistance with Personal Care: Help with personal hygiene such as bathing, dressing, grooming and going to the toilet.Companionship and Social Care: In order to help prevent loneliness and isolation, engage your seniors in interesting conversations, activities, and games.Meal Preparation and Nutrition: Preparing nutritious meals that your parent will love and look forward to eating.Housekeeping and Home Management: Maintenance of the house, coordination of activities such as cleaning, doing laundry, and making sure that the bills are paid on time.Medication Reminders: Making sure that the patient takes the drugs as prescribed and at the right time.Transportation Services: Safe and reliable transportation to and from doctors appointments, grocery stores, and other essential activities.These services are provided based on the clients needs and they help the seniors to remain independent while still getting the help they require.Highly Skilled and Caring ExpertsAt Gentle Shepherd Home Care, we know that quality care starts with quality caregivers. The process of selecting a subscribers team member is quite rigorous and involves:Complete background checks and drug tests.Competency assessments to determine the level of training and competence of the caregivers.Senior care, communication, and safety training.Not only are our caregivers professional, but they are also nice people who want to make a difference in the lives of the elderly. This way, we are able to establish a good relationship with our clients and their families to make them feel comfortable and at ease.Locally Owned and OperatedThis makes Gentle Shepherd Home Care different from other companies because it is locally owned. We are locally based in Colorado Springs, Castle Rock and Denver, which enables us to give our clients the care and attention that only a local company can provide. This is because we offer individual approach, the services are provided according to the preferences of the client.Why You Should Consider In-Home CareHome care has many advantages to the elderly and their families, including the following:Independence: The senior can continue with her daily activities and stay in the comfort of her own home.Comfort: It is a source of comfort to people with cognitive or physical disabilities as they are in an environment that they are familiar with.Tailored Services: The services are designed to address the particular needs of each patient.Quality of Life: Having someone to talk to and support can enhance the quality of life and reduce stress for both the senior and the family.When you decide to work with Gentle Shepherd Home Care, you are not just getting a care giver but a caring partner who will do everything it takes to help your loved one prosper.Helping Colorado Families with HeartIt is our pleasure to assist families in Colorado Springs, Castle Rock, and Denver with Gentle Shepherd Home Care. We know the challenge of having to find caregivers you can rely on, and we are committed to offering the best care for your loved one. Whether it is part-time or round-the-clock care that is required, we are here to assist.How to Reach Gentle Shepherd Home CareWe are here to assist you in your search for the right care for your loved one. At Gentle Shepherd Home Care, it is our passion to enhance the everyday lives of seniors and their families in our community. If you want to know more about our services, please feel free to contact us and schedule a free consultation. Let us help you ensure that your loved one gets the care and comfort they need in the comfort of their own home.