Long-Term-Care Ombudsman. What’s That?

Posted on

Aug 25, 2016

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Ombudsman: Swedish word meaning One who speaks on behalf of another
Our Purpose: We are a free advocacy service mandated by the Older Americans Act to help all nursing home and assisted living residents maintain their quality of life by ensuring that their rights are protected.

Who We Help: Residents, families, and friends of long-term-care residents are encouraged to contact the Ombudsman. We work with facility staff, hospice, adult protection, and others to get the resident what they need.

What We Do: Within facilities, we help with things as simple as hot coffee or negotiating shower times. Feeling uncomfortable for any reason, your Ombudsman will listen and keep what you say confidential until you give us permission to act. We also investigate serious violations of residents rights. Substandard care, verbal or physical abuse, privacy, and the right to self-determination are examples.

If you are considering long-term-care for a loved one, contact an Ombudsman. We can provide information and suggestions that will make choosing a long-term-care option easier. We can also refer you to resources that might be able to help keep your loved one at home longer.

When To Call: If you need help understanding your rights, feel that your rights are being violated, think that your choices are not respected, or if you have questions about what long-term-care services are available, it is time to call your Ombudsman.

Our Contact Information: Call 800-288-1376 for a referral to the Ombudsman serving your area.



Editors Note: This article was submitted by Jonelle Roberts. Jonelle is a Volunteer Ombudsman with the Northeastern Colorado Area Agency on Aging and may be reached at 970-500-4909 or by email at ombudsnecolo@gmail.com

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