You may have first experienced our nonprofit organization as a provider of paratransit services to the elderly and people with temporary or permanent disabilities. Or perhaps you became familiar with Via without even knowing who we are as you rode on the City of Boulder HOP bus route. This service has been operated and maintained by Via since 1994. Initially envisioned by the City and Via, the route makes it possible to get from the University of Colorado campus to the historic Pearl Street shopping district, and the 29th Street shopping and entertainment area without getting into a car. Via has also operated FlexRide, formerly Call-n-Ride, and Access-a-Ride services for RTD for many years. We also operate well-loved commuter micro transit routes such as the Lyons Flyer, HOP to Chautauqua, RideFree Lafayette, and the Omnibus for the City of Littleton. While initially headquartered and focused in Boulder County, Via has grown into Broomfield, Larimer, Weld Counties, and in 2020, on short notice, we took over from a Wheat Ridge based nonprofit that provided services to the mobility handicapped throughout the Denver metro area that had decided to end its paratransit service. This brought Vias signature door-through-door service to the four-county Denver area. When local government contracts with Via for shuttles or other public transit, there are several unique benefits that we provide at no additional cost.These include:1. REINVESTMENT IN COMMUNITY PARATRANSITVia directs the earned income from our contracts into affordable paratransit services for that community. This revenue, combined with other funding, is used to leverage additional federal and state grants, vastly increasing the services provided to our communities. This is unique to Via, as no other service provider reinvests its earned income to increase and expand necessary mobility services to our most vulnerable community members.2. PUBLIC DOLLARS REMAIN IN THE COMMUNITYAs a community-based nonprofit organization, Via works hard to be an efficient and cost-effective operation. We invest over 85 percent of our resources on direct program support; our revenues are reinvested in our communities, our employees, our facilities, and our sustainability programs and are not diverted to remote shareholders.3. CRISIS RESPONSE & COMMUNITY SAFETYWhen local government contracts with Via we offer our First and Second Crisis Response services. Via provided emergency response evacuations to residents during the 2013 floods and multiple wildfire events over the years, including the Marshall Fire in 2022. Via has been recognized by the Boulder County Sheriffs Office as a heroic and vital component of the Office of Disaster Management. Via is not paid for these services, but we underwrite the costs as a community reinvestment.4. PUBLIC ACCESS PARTNERSHIPSA further community benefit of working with Via includes access to our facilities: our 12-acre east Boulder campus is available to be used as a crisis center and public meeting space. In the aftermath of the horrific King Soopers killings, Via quickly organized our facility into a crisis response center where families could meet privately with law enforcement, counselling, and other critical resourcesVia is there for the community.5. ENVIRONMENTAL SUSTAINABILITY LEADERSHIPVia has been a leader in and is committed to Environmental Sustainability and will be fully converting our fleet to zero emission vehicles. We are also partnering with the City of Boulder and Boulder County to continue to build out our on-site solar microgrid. We coordinate closely with our local government partners to ensure that we represent their policies and priorities in the services we offer and the way we conduct our business.6. WORKFORCE TRAINING & DEVELOPMENTVia recently launched a relationship with CareerWise Colorado to begin our first auto mechanic apprenticeship program in 2024 with student employees. It is our goal to mentor and train young people in the newest emerging battery electric and hydrogen technologies, and then be able to offer a full-time, market-based position following graduation.Why Partner with Via Mobility Services?Via Mobility Services is a vital partner for your local government.Despite our many strengths, it would be increasingly difficult for Via Mobility Services to compete head-to-head with national and international for-profit companies intent on entering the market with a strategy of losing money but gaining market share. This is a reality that we face, but when local and county governments fully understand our business model and policy direction, the advantages of a partnership with Via Mobility Services are clear. Thank you for choosing to work with us!

Older adults and people with disabilities experience the adverse side effects of social isolation at a higher rate than the average American. Humans are social creatures, and plenty of those we serve are already far too familiar with the struggles of social isolation. Access to affordable, accessible transportation removes one of the many barriers to staying connected that people limited mobility options face. But transportation is only one part of a more extensive network of services that people need.As we being to face the realities of the novel coronavirus, COVID-19, we are all being encouraged to practice social distancing to help stop the spread of this disease. Were acutely aware of the challenges that those in isolation, whether by choice or necessity, face, and we understand that this is an uncertain and stressful time. At Via, we have already seen a decline in ride requests as our riders decide to stay home. Over the past week, senior and recreation centers, adult day facilities, and public events and spaces have made the difficult decision to close or reduce hours as a precaution to help minimize the effects of this outbreak in our community. You can learn more about Vias response here. We have compiled a list of resources to help you and your loved ones access the services you need, and weve included some other ideas of how everyone can stay connected and engaged.If you have any resources that you would like to share, we would love to hear from you! Please email your ideas and resources to via@viacolorado.org so we can add them to this list.

Who is Mandys Cleaning Service? Or, perhaps, the more fun question is, who is Mandy? If you ask Mandy to share her story with you, she may tell you about a few conversations that had a powerful impact on her as a person and later as a business owner. In the early years a customer told Mandy, The little things matter, then proceeded to tell Mandy how much she appreciated that Mandy went above and beyond and even cleaned tiny things you might not notice. Where does a work ethic like that come from?When I was young and baby-sitting, my Mom encouraged me to not simply watch the kids but to pick up around the house and clean the dishes. She taught Mandy that going above and beyond would make such a dierence. These two conversations greatly shaped who Mandy would become as a person, and they set the standard for how she would one day run her businesswith great attention to the little things. So, whats the story behind Mandys Cleaning Service?That story began 15 years ago. Having two small children at the time, Mandy chose not to go to work, yet she wanted to contribute financially to meet the needs of the home. While attending personal finance classes, a few friends suggested Mandy start a cleaning service and even said they would help her find a few clients. She took her friends up on the oer and began cleaning. It was just a few homes, but the phone began to ring. Usually it was friends of a friend or people she already knew. Every bit of it was word of mouth. The first year was slow, but year two picked up enough speed that Mandy had to recruit help. Five years into the business, they transitioned from contractors to employees and launched a new website, and things grew like crazy after that. One day while cleaning a home, Mandy said her phone would not stop ringing, and she realized this business was going to become much bigger than she had imagined. How does a business suddenly experience explosive growth?Mandy believes it comes down to relationships and treating every customer like they are your only customer. It became a standard practice to implement a preference sheet, which included a variety of things each customer preferred, even down to where the customer wanted the cleaning technician to park upon arrival. She also wanted to add a personal touch, which included text messaging customers before cleaning, after cleaning, and even following up weeks later. This type of care would later revisit Mandy in many ways. She quotes one customer who said, A house isnt clean unless its Mandy-clean. When her youngest child was a newborn, customers brought Mandy gifts and gave her gift cards.Mandy would also tell you she places a high value on her employees and enjoys giving them flexible hours, which frees them up to juggle life more easily. She describes her team as honest, hard working, and determined and has learned that people are willing to pay for that level of service. How she leads her team has contributed to their success.Its humbling to look back and see how far the business has come since 2009. Having spent 15 years doing business in their home town, Mandys Cleaning Service looks to expand their reach outside of Mobile in the days to come. I want even more people to feel relief that they can enjoy friends and family without being concerned about the house. As Mandys Cleaning Service looks to grow and expand outside of Mobile, the mission will always be the same. The little things still matter, she said. Its still about going above and beyond and doing those special things for every customer. Its more than cleaning your home. Its about caring for you. If you are looking for a locally owned established cleaning service for your home or business in Mobile and Baldwin Counties, Call Mandy's Cleaning at 251-533-0616