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Every year, Blue Cross talks to seniors across the state to learn more
about their thoughts and feelings about health-related topics. For 2023, our
survey found that 71% of Minnesota seniors are prioritizing their health, which
is an increase of 4% over last year.
Having more seniors feel in control of their overall health is a trend
worth celebrating.
However, our survey also revealed how the process of enrolling in
Medicare can be daunting, with a lot of information to process and options to
assess. More than half of Minnesota seniors expressed some level of anxiety
when first learning about their Medicare plan options. Words like “perplexed”
and “overwhelmed” were often used to describe their apprehension.
Customer service is key to understanding
The good news is those feelings of uncertainty largely disappear once
seniors are enrolled in their Medicare plan and begin to use their coverage in
ways that best address their personal health needs. It also makes sense why the
importance of strong customer service among Medicare enrollees in Minnesota is
nearly universal (98%).
Here are a few more stats that show how seniors statewide approach
Medicare-specific customer service:
·
More than half (55%) of
Minnesota seniors agree that having a local health insurance plan staffed by
fellow Minnesotans can increase confidence.
·
71% of seniors call their
Medicare plan’s customer service line at least once a year. Primary reasons for
calling are to ask general questions about plan benefits, coverage and network.
·
Driving factors that make
a customer service experience positive include having a positive/respectful
interaction with the representative (58%) and receiving clear/helpful
explanations from the representative (55%).
The value of local support
We love all things Minnesota, and so do many seniors – more than half
agree that having a local health insurance plan staffed by fellow Minnesotans
gives them more confidence.
Backed by a service team of nearly 500 Minnesota-based Member Experience
Advocates, Blue Cross retains 95% of its Medicare enrollees from one plan year
to the next. The importance of local service is also reflected in the high rate
(85%) of Blue Cross Medicare enrollees who use the services of a Minnesota
insurance agent or broker.
Additionally, Blue Cross Medicare plans are top-rated by its members for
customer service, based on 2022 survey results from CAHPS (Consumer Assessment
of Healthcare Providers and Systems), a nationally recognized indicator of
member and patient satisfaction. According to Blue Cross data, more than
two-thirds (78%) of Medicare member calls are successfully resolved in a single
phone call.
Blue Cross member John Hines, the long-time Twin Cities radio
personality, just “aged into” Medicare last year. He relates to the complex
feelings that come with enrolling in a plan – not to mention the value of
effective, local customer service.
“It took a minute, but I’ve adjusted to thinking of myself as a ‘senior’
– and I’m proud of how I’ve kept my health top of mind in my first years of
Medicare,” said Hines. “Like so many of my friends and family over 65, I
appreciate having a friendly, knowledgeable voice on the other end of the line
when I call Blue Cross with questions about my plan. There’s nothing better
than knowing that I’m going to get answers from someone who also calls
Minnesota 'home'.”
Taking full advantage of your Medicare plan and resources is an important
part of maintaining your overall well-being – along with other core activities
such as staying active, eating healthy and spending time with loved ones. For
more health information and tips tailored to your needs, check out the latest
issue of thrive. magazine and visit this blog often.
Radio personality and Blue Cross member John Hines is a paid promotional
spokesperson for Blue Cross and Blue Shield of Minnesota.
At some point, in life we all experience stress. Its not always a thing. Yet prolonged stress can lead to both emotional damage. Different individuals experience stress in ways and understanding the triggers of your stress and effective methods to alleviate its symptoms can prevent the development of severe health problems down the line. Engaging in relaxation techniques may even proactively ward off stress before it escalates. What signs indicate that someone is experiencing stress? Feeling stressed is your bodys way of responding to changes, in your life routine. Activities you're doing regularly. There are times when a little stress can push you to overcome fears or get things done; much stress can have negative effects on your well being.It's crucial to be aware of the signs of stress, on so that you can take steps to manage them right from the start. Feeling queasy in the tummyExperiencing discomfort, in the chest area.Frequent head pain.Tightness, in the musclesFeeling tired or having trouble sleeping. Forgetting thingsFeeling easily annoyedSerious health issues could also lead to these symptoms appearing. It's crucial to discuss your symptoms with a healthcare provider at all times. If you experience symptoms such, as chest pains don't hesitate to seek medical help. What kinds of stress exist there? Sudden stress is normal and doesn't last long; it can feel exhilarating. Give us a boost to tackle moments such, as exams or work problems. When someone experiences stress due, to specific situations it can lead to both mental and physical health issues arising from constantly feeling overwhelmed by rushing through tasks and taking on too much work while struggling with organizational challenges. Long term stress is something that persists when we overlook or fail to address the sources of stress in our lives. If left unchecked and not dealt with stress could lead to serious health issues, like heart attacks or strokes and even prompt thoughts of suicide.Post traumatic stress disorder (PTSD) which arises from a event sometimes manifests, as flashbacks,nighmares or episodes of anger. If one overlooks the signs of stress. They worsen to a level h it may progress into anxiety disorder where an individual experiences intense apprehension or dread concerning routine activities, in life even after the initial stressor is removed. Tips, for coping with stressOne effective approach, to handling stress involves identifying the factors that trigger stress in your life foremost. If you find yourself overwhelmed by stressors talking to a healthcare about your symptoms is recommended. Some basic strategies, for dealing with stress include; Engage in activity such, as a half hour walk or a yoga session to maintain your well being.Establish objectives. Ranking to determine the tasks that require attention and those that can be postponed.Engaging in calming practices such, as meditation and mindful breathing exercises.Let us assist you in managing and reducing stress. It's hard to eliminate all the stress, in your life; however there are methods to deal with it effectively. Blue Cross provides a range of health initiatives that can assist you in recognizing the sources of your stress and maintaining it at bay by opting for lifestyle options. Some individuals may also engage in an internet based behavioral health initiative such, as Learn to Live.* This course assists in recognizing issues and grasping the functioning of ones mind before teaching strategies to manage anxiety or stress effectively. Visit your member portal to check if this program is part of your coverage or reach out to customer support using the contact number provided on the back of your Blue Cross ID card. If you need assistance, in locating a physician to help with your stress management needs please reach out to customer support. Search for a doctor online.
Situated on the border of Hopkins and Minnetonka, in Minnesota is the Homestead Assisted Living Communitya place that offers seniors an inviting atmosphere along with top notch care and security they seek in their golden years. Run by Volunteers of America National Services Elder Homestead stands out as a choice for living and memory care options, in the region. "A Lovely House, with Contemporary Maintenance" The architecture, at Elder Homestead exudes a feel inspired by 19th century farmhouses. With parlors and spacious gathering areas for residents to relish alongside the privacy of well thought out apartments designed with care in mind. For individuals requiring memory care support services there is a neighborhood that provides safety and individualized attention. At Homestead's core is its dedication to care for each individual residents' needs and preferences in mind. Residents work together with the staff and doctors to develop tailored health and wellness programs. The caregiving team is specially trained to cater to the needs of citizens by offering compassionate, in home personal assistance with a focus, on understanding and empathy. Adding value to peoples lives on a basis. The core belief, at Elder Homestead is straightforward. To treat each resident with dignity and respect to how one would treat a family member. This ethos is reflected in the way they provide care every day; ensuring that residents needs are not just met but that they also experience happiness and meaning, in their routines. Elder Homestead goes above and, beyond offering services they also enhance the residents lives with initiatives, like Bluebirds and Blooms that bring joy to the community through interactive activities. Their upcoming schedule features a Caretaker Support Circle where families and caregivers can come together to exchange stories and seek advice. Heartfelt Memory CareElder Homestead provides an caring environment, for families looking for memory care services where residents can flourish and thrive happily together. The dedicated memory care team creates programs and schedules tailored to the needs of those dealing with Alzheimers or other cognitive difficulties to maintain their dignity and enhance their quality of life. Explore Elder Homestead.Nestled in Minnetonka at 11400 Fourth Street North sits Homesteadan inviting community welcoming families and potential residents to immerse themselves in its embrace firsthand. Encompassed by a blend of care and skilled professionals, amidst an atmosphere Elder Homestead offers seniors a haven where they can genuinely belong and feel at ease. To get details or arrange a visitation appointment, at Elder Homesteads facilities, in Minnesota please reach out to Yvonne Cariveau, the Director of Marketing, by calling (952) 283 2626 or sending an email to ElderHomesteadInfo @ voa.org. Explore the caring atmosphere of living at Elder Homestead.
Volunteers of America National Services (VOANS) is dedicated to ensuring seniors and veterans well being by offering secure and reasonably priced housing options in regions of the United States for individuals, with disabilities and families well. National Services is responsible for coordinating the planning and maintenance of VOA housing projects as the supporter and overseeing body behind them. With a presence in 40 states and Puerto Rico the organization supervises than 240 properties hosting 12 900 affordable housing units that aim to promote self sufficiency respect and a sense of community, among residents. Strategic Housing DevelopmentVOANS is actively working to grow and secure housing in areas where there is a need for it identified in communities. They are particularly focused on providing housing, for veterans by not only offering housing but also providing them with essential services tailored to help them reintegrate and achieve independence. Moreover, VOANS is dedicated to safeguard supported housing that is facing the risk of being lost to ensure that communities, in need have long term stability and affordability. Senior AccommodationVOANS provides housing options tailored for individuals to lead lives as they grow older in their own familiar settings. They have created living spaces that foster well being, through a range of services such as healthcare access and social engagements. These initiatives aim to help seniors sustain a fulfilling life and stay connected, within their neighborhoods. Shelter for Military VeteransVOANS is committed to making sure that each veteran has an nurturing space they can consider home home.VOA offers a variety of housing options, for veterans that span from cozy studio apartments to four bedroom townhomes for both individual veterans and those with families, in tow. These properties also provide an array of support services including healthcare facilities,counseling sessions and personalized case management that are designed to cater to the needs of veterans and enhance their welfare. Family HousingVOANS assists families with incomes by offering accommodations and communal areas that promote family development and stability.The organization guarantees that these homes are cost effective and provides amenities, like daycare services,career development programs and educational opportunities. This enables both parents and children to establish successful lifestyles. Living accommodations, for individuals, with disabilities. The concept driving the housing, for individuals with disabilities at VOANS emphasizes freedom and dignity.This living space is tailored to adapt to the changing needs of residents while offering services such as care and transportation as well, as social engagements to support residents in living autonomously. An Account of Influence An illustration of the influence VOANS has, on communities is showcased through Sandras story in Snow Hill, in Maryland. As a musician and dedicated member of the community Sandra epitomizes the essence of VOANS' mission. Fostering inclusive communities that empower every resident to flourish. For information, on Volunteers of America National Services please visit www.voa.org.