For more information about the author, click to view their website: FL Telecommunications Relay
Since 1991, Florida
Telecommunications
Relay, Inc. (FTRI) has improved the lives of Floridians experiencing hearing loss and speech impairments, through
its
specialized telecommunications Equipment Distribution Program (EDP).
Established by Florida’s Telecommunications
Access Systems Act (TASA) in response to the passage of the Americans with Disabilities Act of 1990, FTRI’s EDP
offers an array of devices designed to bridge communication gaps. Per TASA, a monthly 7-cent surcharge on landline phone bills covers the cost of FTRI distributed equipment,
and the Florida
Relay Service.
By providing equipment
at no cost to consumers, FTRI is empowering
individuals to lead more independent
lives while remaining
connected to the world. Let's take a
look at several FTRI specialized devices
and explore some heartwarming client stories that illustrate their
profound impact
on everyday lives.
Understanding FTRI Specialized Phones
FTRI specialized equipment caters to a range of communication needs. The devices include amplified phones, cell phone amplifiers, captioned telephones,
text telephones (TTYs), and
alerting devices. Each type is engineered to address specific needs:
1. Amplified Phones: These phones are equipped with volume controls that can amplify sound significantly, up to 50 decibels, making it easier for individuals with hearing loss to understand conversations. They also feature tone settings, loud speakerphones, back-lit buttons, and loud ringers.
2. Cell Phone Amplifiers: Amplifiers use Bluetooth
technology to wirelessly
‘pair’ with smart phones (Android, iPhone). These portable, rechargeable
devices allow a user to enjoy many of the same features found on standard amplified phones, such as volume and tone controls, hearing aid compatibility, and loud speakerphones.
3. Captioned Telephones: These devices display real-time captions of the conversation on a large screen, helping those with severe hearing loss to
read what the other party is saying.
Screens can be customized to
a user’s preference, and call transcripts
can be saved for future review.
4. Text Telephones (TTYs): TTYs allow individuals with hearing or speech impairments to
communicate via typed messages.
5. Alerting Devices: These include
flashing lights and loud ringers to alert individuals
to incoming calls.
Transformative Client Stories
Jack and His Amplified Phone
Jack, a 75-year-old retired teacher, began experiencing hearing loss a few years ago. As his hearing deteriorated, he found it increasingly
difficult to keep up with phone
conversations, particularly with his grandchildren who live out of state. The
frustration of missing out on these precious interactions led him to seek help from
FTRI.
Upon receiving
the Clarity XLC8, John noticed an immediate improvement. The adjustable volume and tone controls allowed him to customize each call. For the first time in years, he could clearly hear his grandchildren's voices. The device not only restored his ability to communicate, but also brought immense joy back into his life, through an improved connection with his loved ones.
Dave and his Cell Phone Amplifier
Like so many other Floridians, Dave disconnected his landline years ago. He relied on his iPhone to make all his phone calls. Over time, however, he found himself using texting to avoid making calls
whenever possible, because the iPhone’s volume was simply not loud enough
for him to hear conversations
clearly.
Dave’s daughter reached out to FTRI with questions about the Clarity XLCgo Cell Phone Amplifier, hoping it might be easy enough for her father to operate. Both father and daughter were delighted to learn that the XLCgo connects to smart phones by Bluetooth quite easily, and is designed to be used both at home and on the go. Once Dave had paired his iPhone to the XLCgo and realized he could once again enjoy conversations over the phone, there was no looking back for him.
Maria and Her Captioned Telephone
Maria, a 62-year-old librarian,
was diagnosed with profound hearing loss, which made
phone conversations nearly impossible. This
posed a significant challenge in her life, where communicating over the phone was essential
for both personal and professional
reasons. Feeling isolated and frustrated, Maria turned to FTRI for a solution.
FTRI provided Maria with a captioned telephone. This device transformed her ability to communicate. The real-time captions allowed her to read conversations, ensuring she could understand every word spoken. Saving call transcripts for future reference became routine for her, especially for calls with her doctor to discuss medications. The captioned phone improved her life by restoring her sense of independence, safety, and competence.
Sam and His TTY Device
Sam, a 45-year-old software developer,
was born with a severe speech impairment. Communicating over the phone was always a daunting task for him, often requiring the assistance of a family member
or colleague. This dependency made Sam feel self-conscious and restricted his ability to handle
personal and professional
matters independently.
FTRI introduced Sam to a TTY device and the Florida Relay Service, which revolutionized his communication experience. The
TTY allowed Sam to type his messages, which were then converted into voice for the person on the other end of the line by the Relay Service. Likewise, he received typed responses that he could read. This device gave Sam the autonomy he craved, enabling him to
manage personal communications without
assistance. The TTY device empowered
Sam, boosting his confidence and fostering a greater sense of independence.
The Broader Impact
of FTRI
The stories of Jack, Dave, Maria, and Sam are just a few examples of how FTRI
specialized phones are transforming
lives across Florida. By providing
these devices at no cost, FTRI is removing financial barriers that might
otherwise prevent individuals from accessing essential communication tools. This initiative is fostering
inclusivity, ensuring that everyone, regardless of their impairments, can stay connected with the world around them.
Moreover, FTRI's efforts extend beyond just providing devices. The organization
also offers training and support to help users get the most out of their specialized phones. This comprehensive approach ensures that individuals are not only equipped with the necessary tools but are also confident in using them effectively.
To learn more about FTRI’s Equipment Distribution Program, visit www.ftri.org, or call 800-222-3448.
Program OverviewBaker Senior Center Naples offers Geriatric Mental Health Counseling to address the emotional and psychological challenges commonly experienced by older adults and their families. The program provides licensed, professional outpatient therapy in a supportive setting, including individual, couples, family, and group sessions tailored specifically for seniors.Who It's ForThis program supports seniors and caregivers dealing with: Anxiety and stress Depression Grief and loss Major life transitions (such as retirement or chronic illness) Cognitive changes Low self-esteem Anger, trauma, or unresolved emotional pain Loneliness and isolation Caregiver burnout What It Offers Outpatient Counseling: Confidential therapy for individuals or families needing support. Licensed Clinicians: Therapists are credentialed professionals with extensive geriatric experience. Holistic Mental Health Support: Services are goal-directed and client-centered, often incorporating creative therapies like music and group discussion. Support for Cognitive Conditions: Programming also benefits those experiencing memory loss, combining emotional guidance with social engagement. This program is vital for older adults who may be underserved by traditional mental health services or hesitant to seek help elsewhere.Funding & AccessibilityBaker Senior Center Naples is committed to removing financial barriers to mental health care. The program is: Partially grant-funded, ensuring low or no-cost therapy for qualifying individuals. Insurance-friendly, with many services covered under Medicare or private plans. Supported by donors and foundations, allowing expansion to meet the increasing mental health needs of older adults in Collier and southern Lee counties. Real-Life ImpactThe center has served dozens of seniors facing grief, depression, and isolation. One participant shared how therapy helped her cope with the loss of her spouse, regain emotional balance, and reconnect with life. These stories demonstrate the programs power to transform sadness into strength and disconnection into resilience.Leadership & Clinical Oversight The program is led by Pamela Osborne, LCSW, Chief Clinical Officer, who brings over three decades of experience in geriatric counseling and mental health services. She ensures clinical quality, therapist credentialing, and integration with the centers other programs, such as case management, caregiver support, and memory care services. Why It MattersChallengeSolutionSeniors facing grief or depressionPrivate, professional therapy sessionsCaregivers experiencing burnoutCouples or family counseling for stress reliefEmotional struggles from chronic illnessSupport groups and resilience coachingIsolation and loss of purposeGroup therapy and community-based activitiesLife transitions and role changesShort-term therapeutic support with clear goalsThis program not only supports emotional healing but also promotes dignity, independence, and improved quality of life. How to Access Services Eligibility: Adults aged 60 and older; family caregivers may also participate. Referrals: Seniors can self-refer or be referred by healthcare providers, family members, or case managers. Scheduling Appointments: Call the center directly to discuss availability, insurance coverage, or financial assistance options. Final ThoughtsGeriatric Mental Health Counseling at Baker Senior Center Naples is more than a clinical serviceit is a compassionate bridge to emotional wellbeing for older adults. Through professional counseling, strong leadership, and inclusive access, the center empowers seniors to overcome emotional hardships, reduce isolation, and build healthier, more connected lives. If you or a loved one are facing emotional challenges, Baker Senior Center Naples is ready to helpconfidentially, compassionately, and professionally.
Overview & Why It MattersLoneliness, isolation, and complex health needs are pressing challenges for older adults. In Naples alone: Approximately 1 in 3 seniors wakes up feeling isolated each morning. Loneliness among older adults is associated with a 45% increased risk of mortality. Over 22,000 seniors in Naples live with dementia, and Alzheimers is diagnosed every 66 seconds nationwide. Reddit+12Baker Senior Center Naples+12BenefitsCheckUp+12 To address these challenges, Baker Senior Center Naples offers a robust Geriatric Case Management program designed to help seniors thrive at home, safely and with dignity. What the Program ProvidesProfessional Case Manager Services Conducts comprehensive in-home assessments, including daily living needs, home safety, and fall risk. Develops tailored care plans that may include community referrals, caregiver support, and benefits assistance. Maintains ongoing monitoring and plan adjustments to ensure evolving needs are met. Coordinates Medicare/Medicaid navigation, ensuring access to essential health coverage. Baker Senior Center Naples Volunteer Support Network Offers welfare checks, friendly phone calls, transportation assistance, and social engagement visits. Hosts programs like Music & Memory, delivering meaningful interaction for those with cognitive impairment. Baker Senior Center Naples+1csw.fsu.edu+1 Transportation & AccessibilitySeniors can access non-emergency medical transporttaxis or public transitwith door-to-door service that accommodates essentials like packages and service animals. Flexible scheduling (from same-day to weekly booking) is available, with insurance, voucher, or membership-based payment options. BenefitsCheckUp Impact & Reach Serves over 140 frail seniors, helping them maintain independence and manage chronic health conditions. Baker Senior Center Naples+5Baker Senior Center Naples+5BenefitsCheckUp+5 Funded in part by a $242,500 grant from the Collier Community Foundation, enabling staff expansion to assist around 50 additional low- to moderate-income seniors and handle up to 1,500 case calls yearly. swfloridabusinesstoday.com+4swfloridabusinesstoday.com+4swfloridabusinesstoday.com+4 Extensions & Oversight Part of Baker Senior Centers comprehensive services including clinical mental health care and dementia respite programming overseen by a licensed clinical officer. Reddit+12swfloridabusinesstoday.com+12Baker Senior Center Naples+12 Megan Edwards, CCM, appointed in November 2024 as Director of Geriatric Case Management, enhances reach into under-served populations, supporting independence and reducing homelessness risk. Baker Senior Center Naples+2swfloridabusinesstoday.com+2Baker Senior Center Naples+2 Benefits for Seniors & FamiliesBenefitDescriptionSafety & IndependenceProfessional in-home assessments and care coordination support aging in place.Holistic SupportCombines practical help (transportaging, tech assistance) with emotional and cognitive engagement.Advocacy & AccessGuides seniors through complex systems like Medicare/Medicaid and community services.Isolation ReductionRegular interaction via volunteer visits promotes resilience and social wellbeing. How to Access the Program Eligibility: Adults 60+ in Collier and southern Lee counties; frail or isolated seniors are prioritized. Enrollment: Contact the Center at (239) 3254444 or email for an intake appointment to initiate assessment and care plan development. BenefitsCheckUp+2Baker Senior Center Naples+2Baker Senior Center Naples+2Intellispect+7Baker Senior Center Naples+7Baker Senior Center Naples+7 Summary Baker Senior Center Naples Geriatric Case Management program empowers older adults to remain healthy, connected, and safe in their own homes. Through in-home professional assessments, tailored care plans, volunteer support, and transportation services, this initiative addresses critical needs such as social isolation, health navigation, and quality-of-life concerns. Backed by clinical oversight, community grants, and a strong volunteer force, the program plays a vital role in the centers mission to enrich the lives of seniors in Southwest Florida.
Baker Senior Center Naples sets the stage for vibrant, purpose-driven experiences tailored for adults aged 60 and above. Heres an in-depth look at their dynamic member programs: Core PhilosophyPrograms are thoughtfully crafted to help seniors socialize, stay active, and continue learning in an uplifting, nurturing environment. They equip participants to navigate lifes shifts with ease and confidence Facebook+8Baker Senior Center Naples+8YouTube+8. Weekly Wednesday Hot LunchA cornerstone of their offerings, the midday lunch gathers around 400 members. Its more than a mealits community. It fosters connection and camaraderie while members enjoy social interaction in a welcoming atmosphere . Cyber Caf & Tech ClassesThe Richard M. Schulze Family Foundation Cyber Caf invites members to unwind over coffee and conversation. Beyond leisure, tech workshopscovering smartphones, tablets, and computersempower seniors to stay digitally connected and confident . Arts, Culture & Enrichment ProgramsFrom painting, decoupage, and watercolor to resin creations and readers theater, the center brims with artistic inspiration. Cultural touchpoints like opera viewings, travelogue presentations, film screenings, jazz evenings, and guest lecture series (e.g., on Northern Thailand and nutrition labeling) enrich the mind and spirit . Exercise & Wellness ActivitiesDesigned to promote strength, flexibility, and balance, offerings include: Total Fitness, Senior Fitness, Move & Groove Bone Building Fitness, Tai Chi, Chair Yoga Balance & Posture, Karate Fitness, Flex & Thrive Line Dancing, Morning Yoga, Veterans' Mobility These gentle yet effective sessions support excellent physical well-being DOEA. Mind & Memory EnrichmentMembers engage in mindfulness meditation, origami, trivia, current events, writing groups, and more. Regular documentary features like Our Oceans and bi-weekly movie matinees create shared moments of reflection and dialogue . Music & Social ClubsLearn ukulele, join drum circles or karaoke lounges, take part in the Happy Ukulele Group (HUGS), garden with peers, or enjoy instrument-based gatherings. These social options keep camaraderie thriving . Monthly Featured EventsEach month, exclusive highlights include: Paint the Town evenings Lectures like Northern Thailand Chiang Mai and Lamphun Performances: Gypsy Jazz, Twilight Cabaret, opera presentations Screenings of foreign films such as Jean DiFflorette These events offer rich intellectual and cultural engagement Facebook+3DOEA+3Baker Senior Center Naples+3. Sample Daily ScheduleMondayThursday see packed days: Mornings begin with fitness or creative arts. Midday features hot lunch, documentaries, and social gatherings. Afternoons offer painting, writing, dancing, meditation, and games. Fridays focus on leisure: gardening, cards, games, film screenings, drum circles, art, chess, and comedy clubs form a light-hearted farewell to the week . Dementia & Memory-Focused BreaksThe center supports early memory loss through Brookdale Cognitive Healthstructured activities using music, art, gentle exercise, and socialization to foster cognitive wellness. Caregiver support groups provide much-needed respite and community Baker Senior Center Naples+1Baker Senior Center Naples+1. Watch this quick news segment on how their dementia respite groups are making a real difference: Membership & Access Available to adults 60 and older. Members enroll via MyActiveCenter to reserve classes or events. Non-members can join by applying in person or contacting the center. Programs are offered at minimal or no cost, with many covered by insurance or included in membership Baker Senior Center Naples. Why It MattersBaker Senior Center Naples is more than a community hubits a lifeline. It combats isolation, nurtures lifelong learning, supports mental health, encourages physical activity, and offers crucial support for memory loss and caregiving. Its inclusive, vibrant programming promotes personal growth, connections, and well-being.Interested? Explore the monthly schedule or newsletter for upcoming events. New members can apply at 6200 Autumn Oaks Lane or call (239)3254444. Ask about caregiver support sessions, dementia respite, or tech help. Let me know if you'd like a formatted overview for a flyer or tips on how to highlight certain programs!