The Impact of FTRI Specialized Phones: Enhancing Communication for Floridians
FL Telecommunications Relay
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Jun 19, 2024
Florida - Sarasota, Bradenton & Charlotte Counties , Florida - Southwest
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Since 1991, Florida
Telecommunications
Relay, Inc. (FTRI) has improved the lives of Floridians experiencing hearing loss and speech impairments, through
its
specialized telecommunications Equipment Distribution Program (EDP).
Established by Florida’s Telecommunications
Access Systems Act (TASA) in response to the passage of the Americans with Disabilities Act of 1990, FTRI’s EDP
offers an array of devices designed to bridge communication gaps. Per TASA, a monthly 7-cent surcharge on landline phone bills covers the cost of FTRI distributed equipment,
and the Florida
Relay Service.
By providing equipment
at no cost to consumers, FTRI is empowering
individuals to lead more independent
lives while remaining
connected to the world. Let's take a
look at several FTRI specialized devices
and explore some heartwarming client stories that illustrate their
profound impact
on everyday lives.
Understanding FTRI Specialized Phones
FTRI specialized equipment caters to a range of communication needs. The devices include amplified phones, cell phone amplifiers, captioned telephones,
text telephones (TTYs), and
alerting devices. Each type is engineered to address specific needs:
1. Amplified Phones: These phones are equipped with volume controls that can amplify sound significantly, up to 50 decibels, making it easier for individuals with hearing loss to understand conversations. They also feature tone settings, loud speakerphones, back-lit buttons, and loud ringers.
2. Cell Phone Amplifiers: Amplifiers use Bluetooth
technology to wirelessly
‘pair’ with smart phones (Android, iPhone). These portable, rechargeable
devices allow a user to enjoy many of the same features found on standard amplified phones, such as volume and tone controls, hearing aid compatibility, and loud speakerphones.
3. Captioned Telephones: These devices display real-time captions of the conversation on a large screen, helping those with severe hearing loss to
read what the other party is saying.
Screens can be customized to
a user’s preference, and call transcripts
can be saved for future review.
4. Text Telephones (TTYs): TTYs allow individuals with hearing or speech impairments to
communicate via typed messages.
5. Alerting Devices: These include
flashing lights and loud ringers to alert individuals
to incoming calls.
Transformative Client Stories
Jack and His Amplified Phone
Jack, a 75-year-old retired teacher, began experiencing hearing loss a few years ago. As his hearing deteriorated, he found it increasingly
difficult to keep up with phone
conversations, particularly with his grandchildren who live out of state. The
frustration of missing out on these precious interactions led him to seek help from
FTRI.
Upon receiving
the Clarity XLC8, John noticed an immediate improvement. The adjustable volume and tone controls allowed him to customize each call. For the first time in years, he could clearly hear his grandchildren's voices. The device not only restored his ability to communicate, but also brought immense joy back into his life, through an improved connection with his loved ones.
Dave and his Cell Phone Amplifier
Like so many other Floridians, Dave disconnected his landline years ago. He relied on his iPhone to make all his phone calls. Over time, however, he found himself using texting to avoid making calls
whenever possible, because the iPhone’s volume was simply not loud enough
for him to hear conversations
clearly.
Dave’s daughter reached out to FTRI with questions about the Clarity XLCgo Cell Phone Amplifier, hoping it might be easy enough for her father to operate. Both father and daughter were delighted to learn that the XLCgo connects to smart phones by Bluetooth quite easily, and is designed to be used both at home and on the go. Once Dave had paired his iPhone to the XLCgo and realized he could once again enjoy conversations over the phone, there was no looking back for him.
Maria and Her Captioned Telephone
Maria, a 62-year-old librarian,
was diagnosed with profound hearing loss, which made
phone conversations nearly impossible. This
posed a significant challenge in her life, where communicating over the phone was essential
for both personal and professional
reasons. Feeling isolated and frustrated, Maria turned to FTRI for a solution.
FTRI provided Maria with a captioned telephone. This device transformed her ability to communicate. The real-time captions allowed her to read conversations, ensuring she could understand every word spoken. Saving call transcripts for future reference became routine for her, especially for calls with her doctor to discuss medications. The captioned phone improved her life by restoring her sense of independence, safety, and competence.
Sam and His TTY Device
Sam, a 45-year-old software developer,
was born with a severe speech impairment. Communicating over the phone was always a daunting task for him, often requiring the assistance of a family member
or colleague. This dependency made Sam feel self-conscious and restricted his ability to handle
personal and professional
matters independently.
FTRI introduced Sam to a TTY device and the Florida Relay Service, which revolutionized his communication experience. The
TTY allowed Sam to type his messages, which were then converted into voice for the person on the other end of the line by the Relay Service. Likewise, he received typed responses that he could read. This device gave Sam the autonomy he craved, enabling him to
manage personal communications without
assistance. The TTY device empowered
Sam, boosting his confidence and fostering a greater sense of independence.
The Broader Impact
of FTRI
The stories of Jack, Dave, Maria, and Sam are just a few examples of how FTRI
specialized phones are transforming
lives across Florida. By providing
these devices at no cost, FTRI is removing financial barriers that might
otherwise prevent individuals from accessing essential communication tools. This initiative is fostering
inclusivity, ensuring that everyone, regardless of their impairments, can stay connected with the world around them.
Moreover, FTRI's efforts extend beyond just providing devices. The organization
also offers training and support to help users get the most out of their specialized phones. This comprehensive approach ensures that individuals are not only equipped with the necessary tools but are also confident in using them effectively.
To learn more about FTRI’s Equipment Distribution Program, visit www.ftri.org, or call 800-222-3448.
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