Who is Mandy's Cleaning Service?


Mandy's Cleaning Service

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Posted on

Mar 05, 2024


Alabama - Gulf Coast

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Who is Mandy’s Cleaning Service? Or, perhaps, the more fun question is, who is Mandy?

If you ask Mandy to share her story with you, she may tell you about a few conversations that had a powerful impact on her as a person and later as a business owner. In the early years a customer told Mandy, “The little things matter,” then proceeded to tell Mandy how much she appreciated that Mandy went above and beyond and even cleaned tiny things you might not notice. Where does a work ethic like that come from?

“When I was young and baby-sitting, my Mom encouraged me to not simply watch the kids but to pick up around the house and clean the dishes.” She taught Mandy that going above and beyond would make such a difference. These two conversations greatly shaped who Mandy would become as a person, and they set the standard for how she would one day run her business—with great attention to the little things. So, what’s the story behind Mandy’s Cleaning Service?

That story began 15 years ago. Having two small children at the time, Mandy chose not to go to work, yet she wanted to contribute financially to meet the needs of the home. While attending personal finance classes, a few friends suggested Mandy start a cleaning service and even said they would help her find a few clients. She took her friends up on the offer and began cleaning. It was just a few homes, but the phone began to ring. Usually it was friends of a friend or people she already knew. Every bit of it was word of mouth. The first year was slow, but year two picked up enough speed that Mandy had to recruit help.

Five years into the business, they transitioned from contractors to employees and launched a new website, and “things grew like crazy after that.” One day while cleaning a home, Mandy said her phone would not stop ringing, and she realized this business was going to become much bigger than she had imagined. How does a business suddenly experience explosive growth?

Mandy believes it comes down to relationships and treating every customer like they are your only customer. It became a standard practice to implement a preference sheet, which included a variety of things each customer preferred, even down to where the customer wanted the cleaning technician to park upon arrival. She also wanted to add a personal touch, which included text messaging customers before cleaning, after cleaning, and even following up weeks later. This type of care would later revisit Mandy in many ways. She quotes one customer who said, “A house isn’t clean unless it’s Mandy-clean.” When her youngest child was a newborn, customers brought Mandy gifts and gave her gift cards.

Mandy would also tell you she places a high value on her employees and enjoys giving them flexible hours, which frees them up to juggle life more easily. She describes her team as honest, hard working, and determined and has learned that people are willing to pay for that level of service. How she leads her team has contributed to their success.

It’s humbling to look back and see how far the business has come since 2009. Having spent 15 years doing business in their home town, Mandy’s Cleaning Service looks to expand their reach outside of Mobile in the days to come. “I want even more people to feel relief that they can enjoy friends and family without being concerned about the house.”

As Mandy’s Cleaning Service looks to grow and expand outside of Mobile, the mission will always be the same. “The little things still matter,” she said. “It’s still about going above and beyond and doing those special things for every customer.”

It’s more than cleaning your home. It’s about caring for you.

If you are looking for a locally owned established cleaning service for your home or business in Mobile and Baldwin Counties, Call Mandy's Cleaning at 251-533-0616

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Local Services By This Author

Mandy's Cleaning Service

House Cleaning Services 2153 Airport Boulevard, Mobile, Alabama, 36606

We Offer Affordable No Contract Cleaning ServicesWe are a locally owned and operated cleaning service, here to give you the personal attention your home or business deserves. Our employees have been trusted to clean the homes of residential and business customers in the Mobile and Baldwin County area since 2009.We will customize a cleaning plan that is specific to your home or business cleaning needs. We meet with each customer prior to the start of our services, and based on your preferences design a service that works for you. Our employees follow set cleaning procedures that adhere to the customer's preferences. In addition to recurring services, we also offer one time cleanings for new construction and move-in or move-out services.Personal EstimatesOur prices are based on the size of your home, frequency of cleanings and personal requests. We make every effort to tailor our work to your needs and desires. Your home is unique!No ContractsMany of our customers have no interest in a long term contract. They, like so many others, have seen the quality of a contractors work deteriorate over time when locked into a contract. We maintain a standard of excellence with every cleaning and have consistently demonstrated that excellence over time. We are proud to say that many of our clients have been with us seven years or more!No Rescheduling FeesWe understand our customers have unexpected events come up. The next thing you know, people are visiting when you least expect it. Your cleaning company shouldnt add to that stress. If you need to reschedule your cleaning for a different day or time, there is no extra charge or fee.A Professional StaffAll employees of Mandy's Cleaning Service are not only highly skilled cleaners, but work at each home or office in a professional manner. We perform detailed background checks on every potential hire before they join our team. Mandy's Cleaning Service is licensed, bonded and insured so you can rest easy with our service in your home or office. Each member of our team comes to your home or office in full uniform with all the cleaning equipment necessary to do the job. Due to our high standards, each employee is provided the same type of cleaning equipment, such as the award winning Kirby Vacuum system and other mops and accessories to do the job correctly. Instead of worrying about who will be cleaning your home, you can focus on the benefits of a great clean based on your preference cleaning plan. We provide a quality service by a dependable crew to ensure that your entire family enjoys the benefit of a thoroughly cleaned home!Give us a call today at 251-533-0616 and request a free estimate for your cleaning needs.