Idaho - Boise and the Treasure Valley

SAINT ALPHONSUS MAKING A CRITICAL DIFFERENCE FOR SENIORS In response to the needs of an aging population, Saint Alphonsus Health System opened Senior ERs this past year within all their emergency departments in Boise, Eagle, Nampa (2 locations), Ontario and Baker City. Saint Alphonsus emergency staff are highly skilled and trained to provide the most advanced medical care for patients of all ages, said Sally Jeffcoat, President and CEO, Saint Alphonsus Health System. As part of our mission to heal body, mind, and spirit we have chosen to seek additional training and education and go even further to address an unmet need for this growing segment of our population. We are proud to be the first in Idaho and Oregon to create Senior ERs. Saint Alphonsus Senior ERs address the special medical needs, preferences and physical comforts of older adults and their caregivers. Beyond the typical ER visit, where staff focus on treating the medical issue at hand, the Senior ERTM goes deeper, assessing and addressing root causes for each visit . The care and attention senior patients receive is intended to make them feel more calm, safe, secure, informed and cared for. And caregivers can have greater peace of mind that staff are looking at their loved ones long-term needs. To create the Senior ERTM, Saint Alphonsus implemented fundamental changes in culture, physical environment and operations. Each Senior ERTM is run by a specially trained care team focused on providing a better, gentler, more patient-centered experience that produces better patient outcomes. Emergency Nurses have completed in-depth courses on Geriatric Emergency Nursing Education Emergency physicians have specialized knowledge in the care of seniors Pharmacists may review medications that could pose a problem or may have contributed to the patients ER visit Licensed social workers or case managers may be available to discuss care options and screenings with both the patient and the caregiver Facility modifications have been made to address the safety, comfort and communication for seniors, and may include: quieter setting for care pressure reducing mattresses hearing and vision aids large print appropriate flooring and lighting Saint Alphonsus has physical variations in each ER. In some locations, seniors will be treated in dedicated Senior ERTM space and in others all patient beds are outfitted for seniors. The Boise ER is currently under construction to expand to better serve the needs of seniors, so the accommodations will change during each phase of construction. No matter what physical variations you may encounter, all Saint Alphonsus staff have received the additional, specialized training and are committed to offer a similar Senior ERTM experience to all seniors accessing emergency services. Locations: Boise1055 N Curtis Road Eagle323 E Riverside Drive (Eagle Road/State Hwy 44) Nampa1512 12th Avenue Road Nampa4400 E. Flamingo Road (off I-84/Garrity Exit) Ontario351 SW Ninth Street Baker City3325 Pocahontas Road

Sam is a very nice gentleman that lives alone, never asks for help and does not want to be a bother to anyone. Sam has some health issues and he is a Dual Eligible. This means he is eligible for both Medicare and Idaho Medicaid. Sam was recently diagnosed with cancer and is undergoing chemotherapy. A couple of months ago, Sam heard about a new health plan called True Blue and he signed up. True Blue is a Special Needs Plan that is managed by Blue Cross of Idaho through a contract with the Idaho Department of Health and Welfare.As part of the True Blue Program, all Medicare and Medicaid services are covered and paid for through one place. Each member receives a Care Manager to help them access the services they need. Sams Care Manager met with him and learned that he was taking the bus to all of his Chemotherapy appointments. Feeling weak and fatigued after his appointment, he still would get on the bus and travel home. The Care Manager talked to Sam and told him that he could get a ride to his Chemotherapy sessions and that it was a covered benefit under Medicaid and that she would help him schedule his first ride. Sam was very happy that he was able to have a ride, get picked up and go right home after his session. Sometimes it is the little things that make the difference to people.Are you on Medicare and Medicaid, or do you know someone who is? Do you/they find it difficult to keep track of which programs pay for certain services? Do you wonder who to call with questions?If so, Blue Cross of Idaho's True Blue Program may be the answer. True Blue provides a care manager who can answer your questions and help you get the services you need. This program also offers medical, mental health, home and community based services, long-term care, dental and vision coverage.True Blue is available in most Idaho counties. Medicare and Medicaid beneficiaries wishing to enroll need to be at least 21 years of age and live in the True Blue service area.You can enroll by calling Blue Cross of Idaho at 1-888-495-2583, or TTY users can call 1-888-377-1363, from 8:00 a.m. to 8:00 p.m., seven days a week.Enrollment is voluntary. There is no open enrollment period and members can opt-out at any time.

The need for hospice services for military veterans has never been greater, but often those who were the first to answer our nations call for help are among the last to seek help when they need it. Today, more than 37 percent of the veteran population is 65 years or older. More than 1,800 veterans die every day, but most veterans still die in their communities only 4% occur in Veterans Administration facilities.There are many reasons why veterans do not seek end-of-life care. A culture of stoicism might prevent veterans from admitting to being in pain, or from asking for pain medication. Some may suffer from post-traumatic stress disorder (PTSD), with symptoms that can include social isolation, alcohol abuse, and anxieties.However, much of avoided care comes down to education. The benefits of hospice care can meet the special needs these brave men and women have at the end of life. VA and hospice programs have learned a critical lesson in caring for dying veterans: A patients military service history is highly relevant to providing the most appropriate, personalized end-of-life care. Although hospices routinely ask and record their patients age, family make-up, racial/ethnic group and religion at the time of enrollment, far too few ask about service status. But they should. There may be health coverage and benefit issues, if the veteran is enrolled at a local VAMC or would like to be, along with burial and other benefits.When seeking hospice care for a veteran, it is important to ask about services that will meet his or her specific needs based upon the timeframe of service. Some hospices have developed care programs specifically designed for the conflict the veteran served in, such as World War II, the Korean War and the Vietnam War. Some also have specially trained volunteers, many of whom are veterans themselves, to assist with care and comfort. This gives the patients a level of comfort knowing that those who are taking care of them have been through many of the same things they have.For some veterans, the effect of combat experience may remain buried for years, emerging only when they are very sick and dying. Finding the right end-of-life care can make all the difference. Hospice is a choice to live life to its fullest, empowering patients and their families to redefine hope in the last months of life. Finding a hospice that has made it its goal to care for veterans is another way to honor their sacrifice.-Devin Limb is Executive Director of United Hospice in Meridian.

Getting the Maximum Benefit From Your Medicare Advantage Plan Take advantage of everything your plan offers to achieve optimum health and well-being By Dr. Richard Smith, Medical Director for Humana's Senior Products in Idaho If you're one of the 14 million Americans enrolled in a Medicare Advantage plan, you already know that your plan covers hospital stays, doctor visits and other major medical needs. But are you aware of the additional benefits and features that your plan offers? Being familiar with your Medicare Advantage plan will not only help you maximize the value you are receiving in benefits, but, in many cases, it will also help you achieve better health and well-being. Here are five important ways you can take advantage of your Medicare Advantage plan. Preventive Care: Medicare Advantage plans place a strong emphasis on preventive health care services that help keep you healthy, detect diseases at an early stage, and avoid preventable illnesses. That's why we encourage you to schedule regular health screenings fully covered by your Medicare Advantage plans, as well as an annual medical exam. These screenings can help your doctor catch things early when they're easier to treat. Care Management: If you are living with a chronic condition, such as diabetes or heart disease, what educational programs and support does your plan offer? Some Medicare Advantage plans offer personalized, telephonic care management, health coaching, education and support provided by registered nurses and other health professionals. These plans also offer a toll-free help line where you can speak with a registered nurse about your health concerns anytime. Wellness Programs: Many Medicare Advantage programs offer fitness programs at no extra cost and, in some cases, even include a fitness center membership. Through your health plan you may also be eligible to participate in exercise classes specially designed for older adults. Immunizations: Flu and pneumonia shots are another important part of your covered preventive care, since people 65 and older are at greater risk of serious side-effects of these common illnesses. Because this years flu season was one of the worst in recent years, make sure you are up to speed on your shots. Community and Financial Resources: If you have limited financial resources, you should be aware that there are plans available that provide extra services and lower plan costs for low-income beneficiaries, along with additional choices and benefits. If you qualify for both Medicare and Medicaid you may also be eligible for significant support and assistance from the government. If you're not sure, visit medicare.gov, or call 1-800-MEDICARE. These are just some of the benefits and features that can help you maximize your Medicare Advantage coverage and improve your health and well-being. Be sure to take a look at your health plan today to ensure you're getting the most from your plan. Editors Note: This article was submitted by Humana. For more information on Humana's senior products in Idaho call (208) 319-3400.