100+ Questions To Ask During or Before Your Retirement - Senior Living Community Tour

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Keystone Place at Bonita Springs & Beachwalk

For more information about the author, click to view their website: https://www.keystonesenior.com/senior-living/fl/bonita-springs/keystone-place-bonita-springs/

Posted on

Nov 07, 2024

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Florida - Southwest

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Deciding to move into a Senior Living Community or even simply considering this transition can often feel daunting.  It doesn’t have to though if you take a few moments to be prepared.   

We have found that our residents and family members that asked us the most questions, had the easiest transitions.  

Our advice to you is: Don’t be afraid to ask questions. This is one of the most important decisions of your life whether for you or your loved one. A good community will welcome each and every one of your questions and go above and beyond to provide answers to satisfy each inquiry. 

It is vitally important to understand your needs and desires and then communicate them thoroughly in order to choose the right location and/or make this decision. 

Below is a list of more than 100 questions you can use to help guide you during this process:

Accommodations:

  • How much privacy do residents have?
  • What are the floor plans and measurements of available rooms or apartments?
  • What personal items or furniture are we allowed to bring? 
  • Are any items forbidden?
  • Are pets allowed? If so, are there size or breed restrictions?
  • What is the activity/traffic and noise level that can be expected? 
  • Are there any restrictions or limitations on guests?

Amenities and Location:

  • What are the grounds like?
  • Are there physical fitness facilities?
  • Is there a pool and/or hot tub?
  • Is laundry included?
  • What makes you different than other communities?
  • What outdoor amenities and spaces do you offer?
  • Do you offer concierge services?
  • Is the community located in a desirable area with conveniences nearby (grocery stores, pharmacy, public transit, hospitals, etc.)?
  • Do residents have access to computers and printers?

Activities:

  • What activities do you offer?
  • Can we see a typical calendar of events?
  • Do you offer events out in the wider community as well as within the community?
  • Is there an opportunity for volunteer or service work?
  • Is there an opportunity for my loved one to teach other residents a favorite skill?
  • Do residents have to meet any requirements to participate in activities or are there conditions that disqualify participation?
  • Can we sit in on or view some of the activities during our tour?
  • Can residents organize or suggest new activities?

Transportation:

  • Do you offer community-based transportation to medical appointments?
  • Do you offer transportation to community events and activities, such as restaurants and theaters? 
  • Is there a radius or defined route for available transportation? 
  • Is transportation always available or only on specific days?
  • Are there any additional fees associated with transportation?
  • How far in advance does transportation need to be scheduled?
  • Can I bring my own car?
  • Do you offer valet services?
  • What are the parking options if I bring my own car?

Safety Concerns:

  • How do you ensure the safety of residents?
  • How do residents access the buildings?
  • How do visitors access the building?
  • Do residents have access to alert buttons for emergency service?
  • Do these buttons pinpoint location?
  • Do the rooms/apartments have safety features like handrails, easy entry bathtubs, grip bars, or non-slip surfaces?
  • How do you ensure residents are present and accounted for?
  • Do you have an emergency response plan in place?
  • Do you conduct periodic safety drills (i.e, fire drills) to acclimate residents to procedures? 
  • How do you handle power outages? Is there a generator?
  • Can we request safety checks?

Issues and complaints:

  • How does the community handle concerns and feedback?
  • Do you have a specific staff member or advisory board that handles issues and complaints?
  • What is the procedure or timeline for follow up on a complaint?
  • How do you ensure timely communication on reported issues? 
  • How should issues or complaints be submitted?
  • Does the community have a resident counsel that assists with issues and/or complaints?

References, testimonials, and reviews:

  • Do you have any case studies, testimonials or reviews from staff and residents that we can access?
  • Can we speak to the family members of some current or former residents who can provide references?
  • Can we speak with current residents or staff during our tour privately?

Staff:

  • What background checks are performed on your staff?
  • What is your staff-to-resident ratio?
  • What kind of / how much experience, training or credentials do you require?
  • Do you require your staff to obtain continuing education?
  • What sort of staff meetings and communication exists to keep staff up to date on important developments?
  • How many staff are present overnight?
  • Who will interact with and care for my loved one on a daily basis?

Food:

  • Do you offer all-day dining, or only during specific hours?
  • What sort of menu options are available?
  • Do you offer options for meals based on personal preference?
  • How do you ensure residents are receiving proper nutrition?
  • Do you offer special dietary options for those with medical needs or restrictions?
  • Do you have a dietitian or nutritionist on staff? 
  • Is room service available?
  • Can we try a sample of the typical menu on our tour? 
  • How often are menus change or new food items added?

Medical Services:

  • Is there a written care plan?
  • How often are care plans reviewed?
  • How do you handle emergency medical needs?
  • Do you do health or cognitive assessment prior to move in? 
  • What medical care is available on site? 
  • Does on-site medical care differ from day to night?
  • What sort of therapy options do you offer?
  • Can we have outside professionals come to the community to provide care or therapy?
  • Does the community have a physician that visits on site for resident wellness checks and/or visits residents in their apartments?
  • What medical or cognitive conditions can this community manage?
  • Are their conditions you cannot manage that may require us switching communities in the future? 
  • What activities of daily living can you help with?
  • Can you assist with medication management and administration? 
  • How do you monitor the ongoing medical conditions of residents? 
  • Can residents keep prescription or over-the-counter medications in their room, or must they be administered by staff?
  • What medical professionals are on staff? Physician? Nurse? Social Worker? Therapists?
  • What sort of medical and cognitive conditions do current residents have?
  • Can I continue to use the doctors or providers we currently have relationships with? 
  • What if we temporarily need a higher level of care than normal?
  • Do you provide palliative, end-of-life or hospice care options?  
  • If there is a prolonged medical emergency or illness that requires leaving the facility, how long can the room be held?

Finances and Move-in:

  • Is there a waitlist?
  • Do you offer any assistance with move-in?
  • What is the base price of applicable room options each month or year?
  • How much care is included in the base price and how much are additional care options and charges?
  • What amenities and activities are included in this fee?
  • What utilities are included in this fee (wifi, electric, etc)? 
  • How are fees paid?
  • Do you send payment reminders?
  • How long are current costs guaranteed?
  • Do you have any set annual increases?
  • Are all amenities included, or do some involve an additional fee?
  • What happens if fees are delinquent?
  • What is the difference in fees if we need to move to a different level of care?
  • What happens if we are unable to pay? How much of a grace period is available?
  • Can I view a copy of the contract?
  • Are there any upfront move-in fees or security deposits?
  • What is the length of the lease or resident agreement?
  • What if we need to move out before this agreement is complete?
  • Are any feels refundable if you decide the community is not a fit?

Communication and transitions:

  • How do you communicate with families?
  • Do you have a community calendar we can access?
  • Do you have a Facebook page, message board or another way for families to connect and stay up to date? 
  • Do you send regular email correspondence with up to date news?
  • How do you help new residents have a positive transition into the community?
  • Do you provide a welcoming committee or a way for new residents to connect with other residents?
  • Is there a new resident/family orientation?
  • Can we meet with all of our loved ones’ care providers before the move in? On a regular basis after move in?
  • Can we be involved in the creation of the care plan?

Once you do your research, ask the right questions and go for a tour, you will have the piece of mind of knowing you making an educated and well thought out decision.   You will also be able to trust your gut. 

You will know and feel it if you can see your loved ones living happily there.  If a community looks great on paper but doesn't feel like the right fit for you and your loved ones, it’s probably not the right fit.  

We take tremendous pride in our caring Senior Living Counselors and the support they provide future residents, their family members and the greater community in navigating this journey.

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Creating a Vibrant Lifestyle at The Glenview

When Rachel Ritter first walked through the doors of The Glenview, she wasnt leading concerts, organizing excursions, or planning community-wide celebrations.She was 15 years old, bussing tables in the dining room.Today, more than three decades later, Rachel has come full circle as The Glenviews new Lifestyle Director a role that perfectly combines her lifelong dedication to the community with her passion for enriching the lives of residents.Along the way, Rachel earned both a nursing degree and a degree in history, supported in part by a scholarship from The Glenview Scholarship Fund.  She worked at The Glenview throughout college, held numerous leadership roles in Dining Services, and built lasting relationships with residents and team members alike.Now, she has found what she calls her true calling.After 31 years at The Glenview, Ive discovered that my greatest passion is creating a vibrant lifestyle for our residents, said Rachel.  Dining Servies allowed me to create exceptional experiences around the table, but I wanted to contribute even more to daily life here.  My goal is simple: every resident should wake up each morning with something exciting to look forward to.That philosophy is reflected in every square of The Glenviews bustling Activities Calendar. A Calendar Packed with PossibilityRachels vision is ambitious: create enough variety that every resident can find something that sparks joy, curiosity, connection, or purpose.Its my job to bring joy to peoples lives, said Rachel.  I take that responsibility very seriously.Each month, residents enjoy an extraordinary mix of entertainment, education, wellness, social events, and excursions. Signature Events & EntertainmentTwo to three major events each month bring the community together for unforgettable experiences.  From jazz ensembles and classical concerts to vocal performances and thought-provoking lectures by college professors, residents can explore topics ranging from history and philosophy to pop 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spiritual, intellectual, vocational, health services, and environmental health.Recent speakers have included cardiologists, dietitians, meditation specialists, IT & fraud advocates, and other experts all lectures paired with refreshments and opportunities for discussion.Our residents are incredibly curious and engaged, said Kari Bone.  Its a pleasure working with Rachel to bring in exceptional speakers on topics that matter most to the quality of life for our seniors.  Lifelong learning is alive and well at The Glenview!Residents can also choose from 13 fitness classes every week, including yoga, meditation, cardio exercise, balance training, chair fitness, Tai Chi, and specialized classes led by physical therapy professionals.  For independent workouts, the Fitness Center offers access to state-of-the-art equipment seven days a week. Adventure Awaits in Pelican BayWhile there is always something exciting happening on campus, Rachel also loves taking residents on the road.  Recent outings have included a Rhythm & Blooms Jazz Concert at the Naples Botanical Garden, rooftop happy hour at The Perry Hotel, and visits to every new exhibition opening at the Artis Naples Museum.Rachel also coordinates transportation for residents who are season ticket holders for Naples Players productions and Artis Naples Masterworks Concerts.One of the best parts of my job is helping residents continue exploring the community they love, said Rachel.  Theres always another adventure waiting in Pelican Bay. The Power of Shared InterestsSome of the communitys most beloved activity programs are resident-led.  Book lovers can join either the Fiction Book Club, led by resident Lynn Nolan, or the Non-Fiction Book Club, led by resident Cynthia Bye.  Creative residents can gather for the Social Crafting Bee, where simple projects are paired with cookies, lemonade, and conversation.  The newest project a handmade greeting card was suggested and organized by resident Carol Levy.The Card Room is always a hub of activity at The Glenview.  Card players gather regularly for bridge, Mexican Train, mahjongg, and other favorite games, while movie enthusiasts enjoy Saturday matinees complete with buttered popcorn.Rachel has a remarkable talent for turning resident ideas into reality, said Lynn Nolan, resident and Chair of the Lifestyle Committee.  She listens, encourages participation, and helps create the sense of community that makes The Glenview so special.  Rachel is much loved by all our residents. Giving Back TogetherSome activities focus on something even bigger than fun.Through a partnership with Meals for Hope, residents participate in quarterly philanthropy events that help organize and distribute food for local families in need.Many residents want hands-on ways to serve others, Rachel said.  This program allows them to make a direct impact while working together as a community.The Glenview knitting group has found a similarly meaningful mission by connecting with the global non-profit Knitted Knockers, where they create soft knitted prostheses for women recovering from breast surgery.Its amazing to watch residents use their talents to comfort someone theyve never met, said Rachel.  The project gives purpose to every stitch. A Scholarship That Came Full CircleOne activity especially close to Rachels heart is the monthly Scholarship Bingo fundraiser.  All proceeds benefit The Glenview Scholarship Fund, which helps employees further their education.I was fortunate enough to receive one of those scholarships myself, said Rachel.  It changed the course of my life.  Every time we host Scholarship Bingo, Im reminded of how much this community invests in its people. Always Looking AheadRachel is already looking to expand the already full Activities Calendar.A new Dining Out Club is in development, giving residents opportunities to explore local restaurants together.  Rachel is also working with yoga instructor Marjorie to launch a Senior Salsa class and 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always be great food, lively conversation, and exciting activities waiting around every corner!Judging by the packed calendar and the smiles it creates Rachel has certainly contributed to making The Glenview a destination of choice for seniors.We invite you to experience The Glenview personally.  Join us for lunch, tour the community, meet the residents, and see firsthand why so many discerning individuals choose to call it home.To learn more about our community or schedule a visit, call us at (239) 977-9744 or complete our Contact Us form.

Meet Kari Bone: Helping Residents Optimize Life at The Glenview

When you move to The Glenview, youre gaining more than a beautiful apartment home. Youre gaining a trusted guide dedicated to helping you stay healthy, connected, independent, and confident as you embrace this exciting new chapter.That guide is Kari Bone, Director of Health & Wellness Navigation.My goal is simple, Kari said. I want every resident to feel supported, confident, and excited about whats ahead. Whether someone needs help finding a new physician, has questions about available services, or wants to learn new ways to stay healthy and active, Im here for them.Its a role thats part educator, part advocate, part problem-solver and one that helps residents truly optimize life at The Glenview.Wellness That Helps You Live Your Best LifeWellness at The Glenview isnt measured by the number of fitness classes on the calendar. Its about creating opportunities to live with greater purpose, energy, and peace of mind. Kari develops engaging programming that supports all eight Dimensions of Wellness physical, emotional, social, spiritual, intellectual, occupational, financial, and environmental health giving residents new ways to learn, connect, and thrive.On the first Wednesday of every month, residents gather for Health & Wellness Presents, a popular speaker series featuring physicians, therapists, dietitians, wellness experts, and other specialists discussing topics that matter most as we age.Our residents are incredibly curious, Kari said. Every month we have a wonderful turnout because people genuinely enjoy learning something new. They ask great questions, share their experiences, enjoy a healthy lunch or cooking demonstration, and spend time with friends. You leave feeling a little smarterand a little happier.Recent presentations have explored everything from heart health and nutrition to mobility, meditation, fraud prevention, and healthy aging. Interactive demonstrations and lively discussions turn every program into an opportunity to learn something practical while building meaningful friendships.Between presentations, Kari also shares practical advice through her popular Navigator Nuggets easy-to-save wellness guides included in the monthly resident newsletter. Covering topics like hydration, fall prevention, and seasonal wellness, theyre another way The Glenview helps residents make informed choices that support healthy, independent living.More Than Answers Peace of MindKari also introduces residents to the many services available to support successful aging in place, including GlenCare, The Glenviews personalized in-home support program.I never want someone to feel like theyre on their own, Kari said. Whatever question comes up, whatever challenge they face, well figure it out together. 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I Only Wish Id Moved Sooner: Jeanne Findlaters Glenview Story

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