Community Visit Questions

Author

Colonial Village Senior Living Community

Posted on

Jul 18, 2022

Book/Edition

Kansas/Missouri - Kansas City

Community Visit Questions

 The search for the right senior living community in Kansas City can be difficult because there are many great options. So we developed a list of questions to help you choose the right one for you.


Overall

What was your first impression? • Do you feel comfortable with the location and overall presentation of the campus? • Do they offer an apartment style that appeals to you? • What is the travel time to restaurants, theaters, airports, etc.? • Do team members smile and offer courteous greetings? • Do team members address residents by name and show respectful familiarity? • Are the residents friendly and welcoming? • What levels of living does this community have?


What they offer

What levels of living are available?  • Are transportation services offered? Is there a fee? • What is the process for discussing your care needs if your health begins to decline? • What is their CMS quality rating? • Do they have recent customer satisfaction survey results?


Community Life

What is the minimum age? • Do they embrace cultural diversity and inclusivity? • Do they host events? • What do the current residents have to say about the services? • What are their policies related to pets • Are they tobacco free? • How secure is the community? • How does parking work? • Are there crisis plans in place? • Do team members undergo screenings and background checks prior to employment? • Do they have a newsletter and activity calendar?


 Dining

Are the dining rooms inviting and clean? • Are the tables, chairs and linens clean and in good condition? • May residents invite guests to meals? • How does the community accommodate special diets? • Is there a dietician or nutritionist involved in meal planning? • Have you sampled a meal?

 

Finances

Are they a stand-alone campus or part of a family of communities? • What happens if you outlive your resources? • What does the monthly fee cover? • What is not included in the monthly fee? • What are their policies related to transitioning to another unit or level of care? How might that impact you financially? • What are their policies related to refunds?

 

Next steps

Can you envision yourself living here? • If so, what is the next step in making the move?

 

 Editor’s Note: This article was submitted by Jill Lamb. Jill Lamb is the Marketing Director with Colonial Village and may be reached at (913) 730-3700 or by email at Jill.Lamb@CLV-OP.com. 

 

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