Finding The Right Home Care Agency

Posted on

Feb 09, 2016

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Finding The Right Home Care Agency
Decisions regarding the well being and care of our loved ones are some of the most important and difficult decisions we will face in our lifetimes. We may feel that we did all the right things or we made a terrible mistake. One of the most important decisions is selecting the best Home Care Agency to provide ongoing care to our loved ones in their home.



The first task is deciding between a medical homecare and a non-medical home care agency. Non-medical home care cannot dose medications, provide injections or wound care. Most clients at home will require the type of care provided by a non-medical home care agency.



When choosing potential home care agencies, make sure that the agency has the skills that match your loved one needs. Meet with the decision makers involved, develop a list of the things you want to see, and make sure your list addresses the following:



Does the agency have liability insurance? Request a copy of the certification.
Is one of the agency owners or directors involved in the meetings?
Does the home care agency provide a personal assessment; do they provide a home safety assessment and what are the charges?
What are their hours of operation? How do they handle calls and issues outside normal hours of operations? Most crises do not happen between 9 AM and 5 PM.
What is their back up plan if a caregiver becomes sick, has a transportation issue or a delay because of bad weather? How adept are they at crisis management?
Have they received a referral from a competing home care agency? That is one of the key indicators that a home care agency is known and respected in the field.
How does the home care agency screen its caregivers? Are the caregivers bonded?
How did you hear about the agency? Is it a direct referral from someone who has worked with the agency?



Ask for previous client testimonials and contact information. And make the calls!



Many excellent non-medical home care agencies exist today. If you get good answers during your due diligence process, you have probably found a great agency for the care of your loved one. Remember that the agency and their caregivers must have the skills and personality to work with your family and be a good fit with family members to make a cohesive care team for your loved one.



This article was submitted by Carol L. Kilduff Director/Owner of Visiting Angels Chelmsford. She can be reached at 978-244-0200.

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