Why the VA Frustrates Veterans

Author

Senior Care Associates - VA Aid & Attendance Specialists Nationwide

For more information about the author, click to view their website: Senior Care Associates - VA Aid & Attendance Specialists Nationwide

Posted on

Aug 25, 2026

Book/Edition

Utah - Utah

60 Minutes, CBS January 30, 2010

There is a sacred tradition in the military: leave no one behind on the battlefield. But many veterans are beginning to believe their country has left them behind at home, once they’re out of uniform and in need of help. That help is supposed to come from the Department of Veterans Affairs and the financial compensation it gives to veterans.

It was Abraham Lincoln who said the purpose of the VA was to “care for him who shall have borne the battle.” But the wars in Iraq and Afghanistan have pushed the VA further behind in that mission, and today there are a million veterans waiting for the VA to handle their disability claims.

That has led some to latch onto another motto making the rounds for how the VA operates: “Delay, Deny and Hope That I Die.”

“Why, then, is the claim form 23 pages long?” Pitts asked. “A 23-page application form I think is probably goes beyond just what is required. And one of the things that we’re looking at is to try to simplify the process,” Walcoff said.

Add to that the recession, which is forcing more veterans to turn to the VA for help. “All of those things have resulted in the Veterans Benefits Administration facing a backlog of one million claims,” Sullivan told Pitts.

“Veterans wait on average about six months to receive an initial answer on a disability claim. If a veteran disagrees with VA’s decision, the veteran waits another four years. That is a crisis,” Sullivan said.

Robinson told Pitts he was proud to serve and work for the VA, but that he’s not proud of the work the VA is doing. “We can do better,” he said.

Problems in the VA’s benefits branch have been the subject of GAO reports and congressional hearings for years. Starting in 2007, the VA received sizable increases in its budget and began hiring thousands of new employees. Yet the backlog of claims keeps growing.

“We keep trying’ to fix it, but it keeps getting’ out of hand. We throw more money at the problem, more people, we still have the problem,” Robinson said. “So, what is it then? If more people can’t fix the problem, more money can’t fix the problem, how do you fix it?” Pitts asked. “It’s a culture. It’s a leadership problem,” Robinson replied.

But last March, the VA’s inspector general discovered that the VA was making more mistakes than it reported: the internal investigation found that nearly one out of four files had errors. That’s 200,000 claims that “may be incorrect.” Attorney Douglas Rosinski has been handling veterans’ cases for ten years. He characterizes the VA’s disability benefit system as “broken.”

Claims are being denied unfairly, Rosinski says, because VA employees don’t have the time to read the files thoroughly. “When you get a denial, and it says, ‘We didn’t see,’ that’s right. I mean, they’re not lying, but if you don’t look, you don’t see. And even if you’re looking, it’s hard to find out what’s in there,” he told Pitts.

Michael Walcoff told Pitts there is no incentive to deny claims. “And there’s no pressure from anybody to deny a claim. And I can’t say it any simpler than that.”

David Pitts is an Air Force veteran and one of Rosinski’s clients; he served for 18 years. “Is your country serving you now?” Byron Pitts asked. “It’s not my country that’s doing this, it’s the VA. You know, there is no prouder American than I am,” David Pitts replied.

Other Articles You May Like

Finding a Retirement-Friendly Home Near Long Beach Island

Imagine waking up on a sunny morning with no commute to worry about. Perhaps you spend the day walking along the beach, meeting friends for lunch, visiting a local farm market, or enjoying time with grandchildren. For many adults over 50, retirement planning includes more than deciding how to spend their time. It also means deciding where they want to live.Long Beach Island and the surrounding Ocean County communities offer an appealing setting for people who value coastal scenery, outdoor recreation, and a strong connection to the Jersey Shore. But finding the right home involves balancing that lifestyle with practical considerations such as year-round access, home maintenance, insurance, and proximity to everyday services.Carol Grinbaum, Realtor with Better Homes and Gardens Real Estate Murphy & Co., is a local real estate resource for people exploring their housing options in Ocean County.Start With the Lifestyle You WantBefore searching property listings, consider what an ideal week might look like five or ten years from now.Would you like to walk to restaurants and shops? Do you prefer a quiet neighborhood with a backyard? Would you enjoy a community with organized activities, or do you value privacy and independence?These questions can help narrow the search.For beach loversLong Beach Island is known for its beaches, coastal atmosphere, and seasonal activity. Buyers who dream of living near the ocean should consider how they feel about summer traffic, visitor activity, parking, and the rhythm of a seasonal community.A vacation-home experience can differ significantly from year-round residency. Before purchasing, visit prospective neighborhoods during different seasons and ask about local services, road access, and community rules.For those who want mainland convenienceManahawkin and nearby Stafford Township provide a mainland base for exploring the Shore. Depending on the neighborhood, buyers may find single-family homes, townhomes, and other property styles while remaining within reach of LBI.Barnegat and Waretown are additional communities worth exploring for people who want to compare housing choices across the region.For people who value a neighborhood atmosphereSome buyers want more than a house. They want neighbors to greet, local organizations to join, and opportunities to build new friendships.An adult community may appeal to those who enjoy shared amenities or organized social events. Others may prefer a traditional residential neighborhood, where connections develop through clubs, volunteer work, places of worship, and local activities.Ask about the actual amenities, age requirements, fees, and restrictions rather than assuming all communities operate alike.What Makes a Home Practical for Retirement?A beautiful property should also work for everyday life. As you compare homes, look beyond the kitchen finishes and scenic views.Consider these features: A bedroom and full bathroom on the main level. A manageable yard and exterior maintenance requirements. Adequate lighting in hallways, stairways, and entryways. Convenient access to parking and the front entrance. Bathrooms that could accommodate future accessibility improvements. Space for visiting family without maintaining unused rooms year-round. A layout that makes everyday tasks comfortable and efficient. Not every buyer needs an accessibility-focused home today. Still, thinking ahead can help avoid an expensive move later.A qualified contractor or accessibility specialist can assess whether a particular property can be modified to meet future needs.Coastal Living Requires Extra HomeworkBuying a home near the water can be rewarding, but coastal properties deserve careful evaluation.Flood risk and insuranceFlood exposure varies by property. Before making an offer, investigate the property's flood zone, available flood insurance, elevation information, and any known history of water intrusion.Ask your insurance professional for a property-specific quote before committing. Premiums and coverage requirements can materially affect the cost of ownership.Storm preparationConsider how the property and neighborhood may be affected by major storms. Ask about drainage, roof condition, storm shutters where applicable, backup power, and local evacuation procedures.Seasonal versus year-round livingA location that feels peaceful in winter may become much busier in summer. Visit at different times of year to understand traffic patterns, parking, noise, and access to the activities you enjoy.Transportation and healthcareMap the routes you expect to use regularly. Consider grocery shopping, pharmacies, primary care appointments, specialists, and the people you may visit most often.A property that seems ideal on vacation may be less convenient for ordinary errands. A practical test is to imagine a typical Tuesday, not just a summer weekend.How a Local Realtor Can Help You Compare CommunitiesWhen searching across Long Beach Island, Manahawkin, Barnegat, and surrounding areas, it is easy to become overwhelmed by different property styles and price points.A Realtor can help you organize your priorities, identify suitable listings, compare recent sales, and understand the questions to ask before buying.Carol Grinbaum can be a resource for discussing Ocean County properties and exploring options through Better Homes and Gardens Real Estate Murphy & Co.Suggested quote for Carol's approval: The best home is one that fits the way you want to live. Looking beyond the property itself to the neighborhood, everyday conveniences, and long-term costs can help buyers make a more confident decision.Buyers should also consult appropriate professionals when evaluating inspections, financing, insurance, property taxes, and legal documents. A Realtor can coordinate parts of the transaction, but specialized advice may be needed for individual questions.Make Your Home Search More FocusedBefore touring properties, create a simple comparison list. Priority Questions to ask Location Is the home convenient to family, shopping, and regular appointments? Layout Can everyday activities be completed comfortably on one level? Maintenance What exterior work will be required each year? Costs What are the taxes, insurance, association fees, and utility expenses? Community Are there restrictions, amenities, or age requirements? Resale What factors may affect future marketability? Then divide your priorities into three categories: essential, desirable, and optional. This helps prevent attractive but impractical features from distracting you from your real needs.Frequently Asked QuestionsIs Long Beach Island a good place to retire?It may be a good fit for people who enjoy coastal living, but the decision depends on budget, seasonal activity, insurance, transportation, and preferred lifestyle. Explore both summer and off-season conditions before buying.What mainland communities should I consider near LBI?Manahawkin and Stafford Township are natural starting points, with Barnegat and Waretown also worth considering. Compare specific neighborhoods rather than relying only on town names.Should retirees buy a one-story home?A one-story layout can make daily living easier and reduce dependence on stairs. However, buyers should evaluate the entire home, including entrances, bathroom access, storage, and the potential for future modifications.What should I know before buying a coastal home?Investigate flood risk, insurance, storm preparedness, maintenance needs, and the property's condition. A home inspection and insurance review are important parts of due diligence.Can a Realtor help me compare homes across multiple Ocean County towns?Yes. A Realtor can help identify suitable properties, explain local market considerations, and coordinate showings across a search area. Buyers should clearly communicate their budget and lifestyle priorities.Find a Home That Fits the Life You WantRetirement can be an opportunity to rethink what home means. Whether you picture a coastal property, a low-maintenance ranch, or a welcoming neighborhood on the mainland, the right search begins with your priorities.Visit Carol Grinbaum's Seniors Blue Book listing to learn more about her real estate services and take the next step toward finding a home in Ocean County. More information: Carol Grinbaum, Realtor Seniors Blue Book Listing

Veterans Benefits for Seniors FAQs

Many older veterans and surviving spouses qualify for benefits they never claim. These answers outline the major options.What VA benefits are available to senior veterans?Senior veterans may qualify for VA health care, disability compensation, VA pension, Aid and Attendance or Housebound allowances, home-based care, and burial benefits. Eligibility depends on service history, disability status, income and assets.What is VA Aid and Attendance?Aid and Attendance is an additional monthly amount added to a VA pension for veterans or surviving spouses who need help with daily activities or are bedridden, in a nursing home, or have very limited eyesight. It can help pay for in-home care or assisted living.Who qualifies for the VA pension?Generally, a veteran must have served at least 90 days of active duty with at least one day during a wartime period, have a discharge other than dishonorable, and meet limits on income and net worth. Age or disability requirements also apply. Check current limits on VA.gov.Can the VA help pay for assisted living?The VA does not directly pay for assisted living, but Aid and Attendance benefits can help cover the cost. The VA also offers community living centers, State Veterans Homes and home-based programs.Does the VA offer caregiver support?Yes. The Program of General Caregiver Support Services serves caregivers of veterans of all eras, and the Program of Comprehensive Assistance for Family Caregivers offers stipends and training for eligible caregivers. Respite care may also be available.How do I apply for VA benefits?Apply online at VA.gov, by mail, or in person at a regional office. A Veterans Service Officer (VSO) can help for free. Gather your discharge papers (DD-214), financial records and medical documentation first.Can surviving spouses receive benefits? Yes. Surviving spouses may qualify for Survivors Pension, Dependency and Indemnity Compensation (DIC), health care through CHAMPVA in some cases, and Aid and Attendance.

Veterans Adult Day Care in Sarasota & Bradenton: Honoring Service

Sarasota and Manatee counties are home to a large population of veterans, many of whom served in Korea, Vietnam, and beyond. As these veterans age, some face memory loss, chronic health conditions, or isolation, and their spouses and families often become their caregivers.Adult day care can be a meaningful source of support for veteran families, and for many, VA benefits may help cover the cost.What Is VA Adult Day Health Care?The U.S. Department of Veterans Affairs offers Adult Day Health Care as part of its home and community-based services. It's designed for veterans who need help with daily activities, supervision, or companionship, and whose caregivers need support.The program can be provided at VA facilities or through community adult day centers that work with the VA. Eligibility depends on factors such as enrollment in VA health care and clinical need. A veteran's VA care team or social worker is usually the best place to start.Why Adult Day Care Works Well for VeteransCamaraderie. Veterans often connect most easily with others who served. Shared experiences create instant common ground.Structure. A predictable daily routine can be comforting, especially for veterans living with dementia.Health support. On-site nursing and medication management help manage chronic conditions.Relief for spouses. Caregiving spouses, often aging themselves, get dependable time to rest and take care of their own health.Veterans Are Honored at Town Square University ParkwayTown Square University Parkway in Sarasota honors VA benefits and makes veterans feel especially welcome. The center hosts a veterans group that meets weekly, giving members a chance to share service stories and enjoy the company of fellow veterans. Veteran members are also recognized on the center's Veterans Honor Wall, a point of real pride for many who attend.Beyond the veterans group, members enjoy a full day of activities across 15 themed storefronts set in a nostalgic, mid-century town square, a setting that often brings back memories from the years many of these veterans served. The daily rate includes meals, snacks, medication management, and nursing oversight, and on-site primary care, psychiatric care, and therapy services are available through insurance.Support for Veteran CaregiversCaring for a veteran, particularly one living with dementia or the lasting effects of service, can be demanding. Town Square offers free weekly caregiver support groups and monthly education classes, with free respite provided while caregivers attend.How to Get StartedTalk with the veteran's VA primary care team or social worker about Adult Day Health Care eligibility.Call Town Square University Parkway to ask how the center works with VA benefits.Schedule a tour so the veteran can see the center, and the veterans group, firsthand.Thank You for Your ServiceOur veterans gave so much. Helping them age with dignity, purpose, and friendship is one way our community can give back. Veteran families in Sarasota, Bradenton, Lakewood Ranch, and throughout Manatee County are invited to reach out to Town Square University Parkway to learn more. (Eligibility for VA programs is determined by the VA; please confirm details with your VA care team.)About Town Square University ParkwayTown Square University Parkway is an adult day center serving families in Sarasota, Lakewood Ranch, Bradenton, and throughout Manatee County. It offers a nostalgic setting, purposeful programming, nursing oversight, on-site medical services, and free caregiver support. Call today to schedule a tour or a free assessment.Town Square University Parkway8450 Lockwood Ridge Road, Unit 55, Sarasota, FL 34243Phone: 941-277-5048Web: seniorsbluebook.com/senior-resources/town-square-at-university-parkway

Local Services By This Author

Senior Care Associates - VA Aid & Attendance Specialists Nationwide

Veteran Services 9035 South 1300 East, Sandy, Utah, 84094

Aid & Attendance was established in 1952 to provide financial assistance to wartime veterans and/or their surviving spouses who lack the funds necessary to pay for the care they require with routine activities of daily living in their homes, assisted living and nursing home care. Those who served our country 90 days active duty state side or abroad during a period of war, 65 and above may be eligible for this pension. Are you a war time Veteran? Are you a surviving spouse of a Veteran? If the answer to this is, yes, then you may be eligible for a separate pension through the VA called Aid & Attendance. The Veterans Aid and Attendance pension has been around since 1952. Most Veterans and or spouses have never heard of Veterans Aid and Attendance and sometimes find it hard to believe that it even exists. The Veterans Aid & Attendance pension is a separate pension set aside for those Veterans, spouses and surviving spouses who are aging and are at the point in their lives that they are in need of some assistance with their care. This care could be provided while living in your home, Retirement Living (with care coming in), Assisted Living or a Nursing Home. If you are in need of assistance with ADLs (activities of daily living) you may qualify. To determine eligibility for Aid and Attendance pension we look at these areas first: Did the Veteran serve90 days active duty, one day during a period of war state side or overseas and honorably discharged? Do you have expenses for care? Expenses such as a Medicare supplement, a caregiver or family members assisting with care, assisted living expense etc. Income such as Social Security, Retirement, Pension, Rental Income etc. Cash Assets- Checking and Savings, 401K, IRAs, Investments etc. Health- if you are using a walker or a cane, oxygen, meal preparation bathing, transportation, assistance, etc. If you feel you meet some of these criteria, you may qualify. This is a TAX FREE monthly pension directly deposited into your bank account. 2022 Amounts: Veteran- $2,050 Surviving Spouse- $1,318 Veteran & Spouse- $2,431 Dependent Spouse- $1,607 The pension is retroactive, meaning; you will receive monies back from the first day of the month after you apply. How long does it take to get the pension? 2-6 months. It will take longer to receive back pay when Alzheimer's or severe Dementia is involved due to an additional step that is required by the VA. These are the documents we will review first to determine eligibility for the Aid and Attendance pension: Military/separation papers (DD-214), Marriage certificate or license Death certificate for surviving spouses only Current Social Security statement letter Current bank statement all pages Any other asset documentation if any. By reviewing these documents we will have a fairly good idea if we need to pushforward with the process. Many Seniors have lost much of their savings due to the downward economy and many are outliving their savings. The Aid and Attendance pension has helped many Veterans, spouses and surviving spouses increase their standard of living either by helping them afford care in their home, or the possibility of moving to or staying at a Retirement or Assisted Living and a Nursing Home. Please call us to discuss the areas of criteria and to determine eligibility for the Aid and Attendance pension.