The Long Term Care Ombudsman Program was created to provide advocacy for individuals who live in long term care facilities and assisted living facilities and who may feel powerless and vulnerable. The Ombudsman develops a relationship with individuals who live and work in the facility, they have an understanding of the regulations regarding long term care and work with all parties to resolve issues and improve the quality of life for all residents. The Long Term Care Ombudsman helps residents or their family members navigate long term care issues that sometimes arise in institutional health care and supportive living environments. The Ombudsman's primary role is to help residents help themselves. Whenever possible, the Ombudsman assists the resident in developing specific strategies to address problems. These strategies may include mediating or negotiating with the facility staff, working with the resident council, getting a group of residents with similar concerns together to work on a problem, or filing a complaint on behalf of a resident.There may also be times that the Ombudsman, at the request of the resident will speak on behalf of the resident or family. This usually occurs when family or legal issues arise, or when there is fear of causing tension in resident-staff relationships. It may also occur when a resident is unable to communicate their wishes. Many residents are unaware of their rights or the facility regulations and rules. Factors such as isolation, a feeling of powerlessness and resistance to change make it difficult for some residents to resolve problems without assistance. Because of physical or mental limitations, many residents are unable to work through the complexities of a problem solving process, or the process may just seem overwhelming.The Ombudsman may also connect the resident to community resources for additional support with social, legal, financial, recreational, personal, intellectual and spiritual needs. System wide change may be essential to achieving an effective resolution to a problem. Working for legislative and regulatory change is another critical role of the Long Term Care Ombudsman. All nursing homes and licensed assisted living facilities are required to post the contact information for the Long Term Care Ombudsman in a prominent place. If you have loved ones in a facility or are contemplating a move contact your local Ombudsman. We are here to help find the best facility for your needs and lifestyle.Editors Note: This article was submitted by Eva Veitch with Region 10 Area Agency on Aging. Eva is also a Long Term Care Ombudsman and can be reached at 970-249-2436
