Find Out How to Keep Pennsylvania Residents Connected to Their Loved Ones

Author

Pennsylvania Relay

Posted on

Mar 13, 2023

Book/Edition

Pennsylvania - Greater Pittsburgh Area

Learn about free services available for older adults with hearing loss

Age-related hearing loss is one of the most common conditions affecting older adults. According to the National Institutes of Health (NIH), one in three people in the U.S. between the ages of 65 and 74 and nearly half of those older than 75 have difficulty hearing. This hearing loss can impact many aspects of daily life, including the ability to hear what is said during phone conversations. Fortunately, Pennsylvania Captioned Telephone Relay Service (CTRS) makes it easier for seniors to make and receive phone calls with clarity and confidence. This free service uses a Captioned Telephone (CapTel®) that enables users to speak directly to the other party and listen while reading captions of what’s said to them on the bright, built-in display screen.

To ensure all Pennsylvania residents are aware of CapTel and other assistive telecommunication options, Pennsylvania CTRS also offers free outreach services for businesses, organizations and other groups serving Pennsylvania residents. If your group would benefit from learning more about CapTel, including how it works and how to get a CapTel phone, a Pennsylvania CTRS outreach coordinator would be happy to provide a free educational presentation – either virtually or in person. Outreach coordinators are also available to exhibit at local health fairs and other community events. To learn more about Pennsylvania CTRS outreach services or request a presentation, please call 800-974-1253 (Voice/TTY) or email parelay@hamiltonrelay.com.

In addition, Pennsylvania CTRS helps local businesses and organizations provide more accessible customer service to individuals using CapTel, Relay and other assistive telecommunication services through the Pennsylvania Relay Friendly Business Program. This program allows businesses to request free, personalized training to make sure their employees are familiar with Pennsylvania Relay and feel comfortable answering and placing calls to customers who are using this technology, eliminating accidental hangups. To learn more about the Pennsylvania Relay Friendly Business Program or request training, please visit: https://hamiltonrelay.com/pennsylvania/relay-friendly-business.html.


CapTel is a registered trademark of Ultratec, Inc.

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Local Services By This Author

Pennsylvania Relay

Hearing Services & Resources PO Box 3265, Harrisburg, Pennsylvania, 17105

Hamilton Relay provides telecommunications relay services for Pennsylvania including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and CapTel.When you connect with Pennsylvania Relay, a Communication Assistant (CA) will connect on the phone with you. Simply give the CA the number you wish to call and your call will be processed promptly, professionally and accurately.Hamilton Relay offers a variety of service options. Visit their website to learn of every service option at www.PARelay.net.