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Welcome to “Meet the Innovators,” a series of stories profiling the leaders and frontline change agents working in and with HCA Healthcare’s department of Care Transformation and Innovation (CT&I). Learn how they got to where they are, and how they are helping to build the future of patient-centered care.
Little did seven-year-old Jessica know that sliding in socks through her family’s kitchen would lead to a life-altering event, one which would ”birth” a career dedicated to exceptional patient and family care. On that day in a flurry of activity, she bumped into her mother, who was carrying a pot of hot water from stove to sink. The boiling water sloshed over the pot, scalding Jessica’s leg and leaving her with second-degree burns. Thanks to the care she received from doctors and nurses, Jessica’s first emergency room experience planted the seeds of compassion and service in her.
As Jessica grew, she developed a deep understanding of and appreciation for healthcare work through relationships with her grandfather and great-uncle. Jessica’s grandfather worked at a mental health facility in Nashville, Tennessee. At the same time, her great-uncle served as the State of Tennessee Health Commissioner – and even signed Jessica’s birth certificate. She watched her grandfather’s active involvement in the healthcare community and admired how he meticulously monitored his health and that of others.
During her high school years, Jessica’s beloved grandfather was diagnosed with a rare form of kidney cancer. He shared his exceptional patient experience and outstanding interactions with his nurses, who always ensured his comfort.
Jessica took her grandfather’s patient experience to heart, which would inform her own professional mantra — to always leave patients better than she found them and to advocate for, listen to and support anyone in her care.
After earning her Bachelor of Science in Nursing from the University of Tennessee, Knoxville, Jessica’s first healthcare role was as an obstetrics postpartum nurse technician. Her dedication to creating healthier tomorrows for moms and babies led to a career at HCA Healthcare’s TriStar Hendersonville Medical Center in Tennessee. By March 2017, Jessica Woods, BSN, RN, C-EFM was promoted to manager of the hospital’s labor and delivery unit.
For Jessica, care is at the heart of all she does. In OB, nurses care for patients on some of the best and most difficult days of their lives. As a mother, her experiences from delivering her own children have instilled a natural empathy in caring for expectant mothers during these critical moments, a humble honor and responsibility for Jessica. Recognizing the significance of this important time in new mothers’ and families’ lives, she celebrates many new babies’ birthdays daily.
“Jessica is a visionary leader,” said Jan Alexander, RN, director of The Birth Center at TriStar Hendersonville Medical Center. “The patient and family are at the heart of why she does what she does. Whenever she tours a patient around The Birth Center, she said ‘There are two days that are really important: the day you get married and the day you have your baby. Those are the days you remember your entire life.’ That’s the patient-first passion she leads by with a heart dedicated to quality.”
“I think all of our care team members aim to make these days one of the most special experiences a patient can have,” said Jessica. “Who doesn’t love a birthday? I think if you walk into the room with that type of positivity and a joyful spirit, people will meet you there. It helps patients and families work through their nervousness because they feel reassured that we’re with them every step of the way.”
Jessica’s passion for healthcare is balanced with a never-ending curiosity about technology. Throughout her formative years, Jessica was an innovator at heart: her father ensured their family had the newest television or video camera, allowing them to tinker and figure out how things worked as technology evolved. This curiosity propelled her further into the inner workings of the healthcare world. She is drawn to technology and its potential work applications, considering how they can benefit her team and benefit patients. With 15 years of experience in the nursing field, she recognizes technology is key to reenergizing nurses.
Related article: HCA Healthcare collaborates with Google Cloud to bring generative AI to hospitals (HCA Healthcare Today)
Less than three years ago, TriStar Hendersonville Medical Center became one of HCA Healthcare’s Innovation Hubs, an entire hospital dedicated to innovation. Jessica and care teams there work hand-in-hand with the CT&I team to develop and test emerging technology solutions to determine how they can better support delivery of excellent patient care.
In recent decades, the United States’ maternal mortality rate has been among the highest of any developed country. As part of HCA Healthcare’s longstanding commitment to perinatal safety, we use data from the more than 212,000 babies delivered annually across our care network to identify opportunities to improve outcomes. We develop and scale new policies and best practices to improve pre-natal, natal and post-natal care.
Now, HCA Healthcare’s CT&I team is leveraging augmented intelligence and technology to test solutions to support labor and delivery clinicians in their quest to improve maternal safety.
At her hospital, Jessica is working to test technology designed to prevent labor complications such as hemorrhage, identified by the Centers for Disease Control and Prevention as a leading cause of maternal mortality. Using a mobile device app, the technology identifies potential blood loss during delivery and postpartum care.
Jessica’s team at TriStar Hendersonville Medical Center is also testing another tool that uses data points from multiple sources, such as IV pumps, the patients’ electronic medical record (EMR), bedside monitors and other devices. It is designed to alert clinicians so that they can more quickly intervene with potentially life-saving treatment for mothers. The AI-powered technology aims to provide clinical decision support that incorporates clinical algorithms to guide evidence-based practice for severe hypertension, postpartum hemorrhage and oxytocin management.
Using this kind of technology at the bedside also creates conversations between care team members, patients and their families. Jessica notes, “When we’re testing this technology at the bedside, our patients and their families are engaged and asking questions. We’re able to have a dialogue with them about our facility as an Innovation Hub, and how we are leveraging technology to deliver a high standard of care.”
“Jessica’s critical thinking, expertise, innovative spirit and willingness to solve problems helps inform what our labor and delivery care teams are learning today. She understands the need to identify risk, communicate about it and take timely action. This is the future of maternal fetal care,” said Whitney Staub-Juergens, DNP-HSL, MSN, RN, NE-BC, vice president, CT&I Clinical Operations & Integration.
Related article: Meet the Innovators: a nurse’s journey from the bedside to clinical transformation leader (HCA Healthcare Today)
Importantly, CT&I’s mission is not only to develop and test new technologies, but to work closely with care team members like Jessica to gather feedback to improve upon them. Jessica notes that, historically in healthcare technology innovation across the industry, care teams were handed new tools or resources and expected to figure out how to implement and optimize them on their own. The CT&I approach is quite different, in that the team begins with pain points for care team members, develops solutions around them and then works with the team to optimize technologies that support workflow. For example, the CT&I team sat in on multiple C-section procedures this year to better understand nurses’ work and apply those learnings to deliver better solutions that improve patient care in that setting.
While Jessica continuously pursues opportunities to improve and innovate, her mission-focused values remain squarely aligned with making today’s miracles tomorrow’s memories for her patients.
Above all, Jessica is excited for the future, knowing that she and the CT&I team will continue to seek and deliver innovative solutions to improve healthcare. Her passion for the work she does is only heightened with new tools and resources that make it easier to provide top-notch care and enhance the nursing experience.
After reflecting on recent challenges the healthcare industry faced due to the pandemic, Jessica’s enthusiasm for improving care with innovative solutions reached new heights.
“As an Innovation Hub, we have a real opportunity to think differently and consider how much healthcare has changed over the last three years on the heels of the COVID-19 pandemic,” Jessica shares. I am driven to return to the drawing board and go beyond how things have always been done to make things better.”
Jessica is a determined role model for nurses to embrace change and use different ways of working at the forefront of innovation. She intentionally creates space for innovation and transformation, and encourages her team to embrace it too.
“Part of our culture of innovation and nature as nurses is to be curious and ask questions. My team is constantly asking, ‘How can we help?’ ‘How can we make this better?’ It’s very exciting to have access to innovative tools, resources and initiatives to get us back to the bedside and provide an ideal care experience for the patient and nurse as well.”
Jessica Woods, labor and delivery unit manager, TriStar Hendersonville Medical Center
When balancing the daily operations of a fast-paced unit like the Birth Center at TriStar Hendersonville Medical Center with innovation initiatives, Jessica has words of wisdom for nurse leaders and care team members.
“Don’t give up when it’s hard and frustrating,” Jessica said “The beautiful part of innovative work is that it’s challenging and uncomfortable but rewarding at the same time. Innovation may change programs and processes you’ve always known, but it is about making our work better, faster and more intuitive, allowing us more time with patients and families to positively impact their lives and leave them better than we found them.”
Sisters Pam and Paula both started their investment journey five years ago, each inheriting and investing $100,000. Although they chat frequently discussions about finances are rare, until today.Paula initiated the conversation, asking, Hows your investment account holding up with all this uncertainty?Pam replied, Despite the markets rollercoaster ride, my portfolio has grown by $22,000. My advisor assures me everything is fine, and I shouldnt make any changes. You know I prefer not to dwell on that stuff. What about you?Paula beamed, Mine is up nearly $57,000! Ive used some of it to support my daughters college expenses and renovated my loft to create more space for my art projects. She continued, My advisor employs a strategy that allows me to choose how much loss I want to be reimbursed for. This means my account grows more effectively new gains actually add to my portfolio value instead of just offsetting prior losses.Pams eyes widened in surprise, You get reimbursed for losses?Yes! Paula replied enthusiastically. Plus, I can profit even in a down market, and my gains grow tax-deferred, just like my IRA.Pam realized this could be the key to enhancing her own financial success. Paula, you had mentioned you were going to approach investing differently, and it sounds amazing! I wish I had asked you for details sooner. Id really like to speak with your advisor.Of course, Pam! Heres his contact information, Paula said with a smile.The conversation opened Pam's eyes to new possibilities. Inspired by Paula's success, she felt motivated to take action to improve her investment strategy.If you're curious about Paulas advisor and how you might benefit from a similar approach, just reply to this email!Looking forward to hearing from you!
If youve been paying attention to the housing market lately, youve probably seen a lot of noise. Are prices going to drop? Will mortgage rates ever come down? Is a crash coming?With so much uncertainty in the headlines, it's completely normal to feel hesitant about buying a home right now. But as someone who lives and breathes real estate every day, let me tell you this: Real estate has always been a long-term game, and its still one of the smartest investments you can make.What the Numbers SayAccording to the latest Gallup poll, Americans have named real estate the best long-term investment for the 12th consecutive year. Thats more than a decade of outperforming stocks, gold, and bonds in the eyes of everyday investors. And this years vote came right after a shaky month for the stock and bond markets, further proving just how resilient real estate is.As Gallup put it:Amid volatility in the stock and bond markets in April, Americans preference for stocks as the best long-term investment has declined. Gold has gained in appeal, while real estate remains the top choice for the 12th consecutive year.Even in times of uncertainty, real estate continues to earn peoples trustand for good reason.Real Estate = Steady, Long-Term GrowthUnlike the fast ups and downs of stocks or crypto, real estate tends to grow steadily over time. Yes, we may see some markets cool or experience short-term corrections. But if you zoom out and look at the big picture, the long-term trend remains solid: home values rise over time.If you plan to live in your home for several years or treat it as a long-term investment, the potential for wealth-building is real. You're not just buying a place to liveyou're building equity, creating stability, and investing in your financial future.Why Homeownership Still Makes SenseEven in a market filled with mixed messages, homeownership continues to be a powerful tool for building wealth. As Sam Williamson, Senior Economist at First American, put it:A home is more than just a place to liveits often a familys most valuable financial asset and a cornerstone to building long-term wealth.That's something I see every day working with clients, especially those who bought years ago and are now enjoying the financial stability and equity growth that real estate provides.What This Means for YouReal estate isnt about chasing quick winsits about building long-term security.So if youre on the fence about buying because of headlines or market jitters, I encourage you to look beyond the short-term noise. The numbersand historyconsistently show that real estate is one of the most reliable long-term investments you can make.If you want to talk more about how real estate can work for youwhether its a cozy new home, a low-maintenance 55+ community, or a smart investment property, Im here to help.Lets connect and start planning your next smart move
Loneliness is a growing problem among older adults. A recent study found thata significant percentageof all adults aged 65 and older report feeling lonely. Loneliness can pose serious problems for the older people in our lives. If youre a caregiver for an older adult or if you have older parents or grandparents, its important to know that their loneliness can have a significant impact on physical and mental health, increasing the risk of heart disease, stroke, dementia, depression, and anxiety. It can also shorten lifespan. How to Help Reduce Loneliness in the Elderly CommunityThankfully, you dont have to feel helpless in the face of the loneliness epidemic gripping our nations elderly. There are a number of solutions to help combat loneliness in the elderly community. One example is the simple act of encouraging social interaction in older adults. Consider volunteering in their local community, such as at a food bank or animal shelter. Join a club or group. Take continuing education classes or a pottery class or anything like that. Simply make a point to spend more time with friends and family, even if its over the phone or video chat more than in person. Promoting physical activity is another excellent way to combat loneliness, especially its physiological components. Physical activity is a great way to improve mood and energy levels, and it can also help to reduce stress and anxiety. Likewise, encouraging healthy eating habits will also boost someones mood. The improvements to overall health and well-being cant be discounted. Finding ways to reduce stress and anxiety in older adults is an additional goal worthy of pursuit. This can include encouraging restful sleep, as its essential for physical and mental health while also reducing physical and emotional stress. Finally, seeking professional help if necessary is always beneficial. If an older adult is struggling with loneliness, it is important to seek professional help. A therapist can help to understand the root of their loneliness and develop strategies for coping with it. Other Solutions on How You Can Help Reduce Loneliness in the Elderly CommunityWhether youre a caregiver for an older person or their adult child or grandchild, you obviously care about them and want them to enjoy a happy, healthy life. Theres plenty that you can do to help, even though it may be akin to simply leading a horse to water in some circumstances. Here are some other solutions on how to help reduce loneliness amongst the elderly community: Rely on friends and family.Many older adults feel socially isolated, especially after retirement, as they dont have the same everyday opportunities for social interaction as they used to. Encourage them to reach out to friends and family and be sure to spend time with them when youre able to. Get them involved in community events.You can encourage an older adult to become involved in the community to help rebuild and support opportunities for social interaction. Volunteering for charitable organizations or events is one method, as is joining recreational clubs or taking classes. All of these offer great ways to meet new people and make friends.Encourage proper healthcare.Make sure theyre getting any healthcare they need. This can be as simple as ensuring they make it to their regular doctor appointments to ensuring they receive whatever care they might require depending on their health.Take care of yourself.If youre providing any level of caregiving to an older adult, either professionally or as a family member, be sure to take some time for yourself. You cant be there for them if youre burnt out and struggling as well. Many of the same pieces of advice, such as getting enough rest, eating well, and being active, can be applied to you as much as can be applied to the senior youre providing care for. The Role a Retirement Community Can PlayHow to help reduce loneliness in the elderly community can be a challenge, which is why its always a good idea to enlist the help of others if youre concerned an older adult in your care is struggling with social isolation. One of the best resources for preventing the negative effects of loneliness in older adults is undoubtedly the modern retirement community. This is because of the sheer number of amenities and opportunities these communities offer. Retirement communities are designed to provide countless avenues for socialization for their residents. Regular events and programs like art classes, access to fitness centers with personal trainers, and areas dedicated to game rooms provide ample opportunities to make friends and enjoy the company of other older adults together. Consider also walking trails, opportunity to grow a community garden, and more. Additionally, the healthcare options at retirement communities, especially continuing care retirement communities, can help keep residents happier and healthier throughout their stay. Helping Older Adults Cope with LonelinessCaring for an older adult can be a full-time job to be sure, especially while youre also worried that the older adult in your care is suffering from feelings of loneliness. These feelings can stem from dozens of different sources, but the end result is the same: a diminished quality of life that can have a negative impact on that individuals ability to enjoy retirement. In the most extreme cases, loneliness can even lead to physical and emotional issues that could cause long-lasting harm. Loneliness is a common problem, but its one that can be overcome. By encouraging older adults to take steps to connect with others and build social support, you can help them improve their quality of life and live happier, healthier, and more fulfilling lives during their retirement years. Do your best to be there for the older adult in your life by spending time with them when you can, and by helping them to find solutions to combat loneliness in the elderly community, for when youre unable to be with them personally.
At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life.HCA Healthcare is dedicated to giving people a healthier tomorrow. As one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of 186 hospitals and approximately 2,400 sites of care in 20 states and the United Kingdom.In addition to hospitals, sites of care include surgery centers, freestanding emergency rooms, urgent care clinics, diagnostic and imaging centers, walk-in clinics and physician clinics.Many things set HCA Healthcare apart from other healthcare organizations; however, at our core, our greatest strength is our people. Every day, more than 309,000 colleagues go to work with a collective focus: our patients. Our focus positively impacts the care experience at the bedside and beyond.As a learning health system, HCA Healthcare analyzes data from more than 43 million patient encounters each year. This data helps develop technologies and best practices that improve patient care. We also share our learnings with the larger healthcare community and government agencies to improve care everywhere.We are proud of the impact we have in our communities through employment, investment and charitable giving.In 2023, we spent $4.7 billion on capital investment in land, buildings and equipment. In addition, HCA Healthcare pays significant taxes that help revitalize communities.We also provided charity care, uninsured discounts and other uncompensated care at an estimated cost of $3.7 billion in 2023.At HCA Healthcare, we are excited about the future of medicine. We believe we are uniquely positioned to play a leading role in the transformation of care.
At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life.HCA Healthcare is dedicated to giving people a healthier tomorrow. As one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of 186 hospitals and approximately 2,400 sites of care in 20 states and the United Kingdom.In addition to hospitals, sites of care include surgery centers, freestanding emergency rooms, urgent care clinics, diagnostic and imaging centers, walk-in clinics and physician clinics.Many things set HCA Healthcare apart from other healthcare organizations; however, at our core, our greatest strength is our people. Every day, more than 309,000 colleagues go to work with a collective focus: our patients. Our focus positively impacts the care experience at the bedside and beyond.As a learning health system, HCA Healthcare analyzes data from more than 43 million patient encounters each year. This data helps develop technologies and best practices that improve patient care. We also share our learnings with the larger healthcare community and government agencies to improve care everywhere.We are proud of the impact we have in our communities through employment, investment and charitable giving.In 2023, we spent $4.7 billion on capital investment in land, buildings and equipment. In addition, HCA Healthcare pays significant taxes that help revitalize communities.We also provided charity care, uninsured discounts and other uncompensated care at an estimated cost of $3.7 billion in 2023.At HCA Healthcare, we are excited about the future of medicine. We believe we are uniquely positioned to play a leading role in the transformation of care.
At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life.HCA Healthcare is dedicated to giving people a healthier tomorrow. As one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of 186 hospitals and approximately 2,400 sites of care in 20 states and the United Kingdom.In addition to hospitals, sites of care include surgery centers, freestanding emergency rooms, urgent care clinics, diagnostic and imaging centers, walk-in clinics and physician clinics.Many things set HCA Healthcare apart from other healthcare organizations; however, at our core, our greatest strength is our people. Every day, more than 309,000 colleagues go to work with a collective focus: our patients. Our focus positively impacts the care experience at the bedside and beyond.As a learning health system, HCA Healthcare analyzes data from more than 43 million patient encounters each year. This data helps develop technologies and best practices that improve patient care. We also share our learnings with the larger healthcare community and government agencies to improve care everywhere.We are proud of the impact we have in our communities through employment, investment and charitable giving.In 2023, we spent $4.7 billion on capital investment in land, buildings and equipment. In addition, HCA Healthcare pays significant taxes that help revitalize communities.We also provided charity care, uninsured discounts and other uncompensated care at an estimated cost of $3.7 billion in 2023.At HCA Healthcare, we are excited about the future of medicine. We believe we are uniquely positioned to play a leading role in the transformation of care.