Protect Seniors from Financial Abuse

Research shows that seniors are common targets of scammers. One of the most common ways that criminals try to get information is through Medicare scam calls. In fact, your Medicare number is often more valuable for criminals than your social security number or credit card numbers/banking information.The caregivers at Gentle Shepherd Home Care in Colorado Springs can help you identify these scams. We offer a variety of in-home senior care services from companionship to medical care.In this article, well explain what you need to know about common Medicare scams.Does Medicare Ever Call Recipients?There are only two reasons that Medicare will ever call you, according to the Medicare website:Health/drug plan provider may call if you are already a member or the agent who helped you join may contact youCustomer service representative may contact you if youve left a message or received a letter stating that you will receive a phone callTop 7 Medicare ScamsFraudsters are getting smart with their scams. However, if someone calls you claiming to be from Medicare with the following pitches, its a scam.Your old Medicare card is invalid- you will be getting a new cardThis is one of the most common Medicare scams. The fraudster will inform you that in order to issue a new card, they will need your social security number and/or your Medicare card number.Truth: Medicare will not call you if there is an issue with your card. They will send a letter to arrange a phone interview.Your Medicare plan is about to be canceledThe caller will claim that in order to prevent your Medicare from being canceled, you will need to verify your current Medicare number, full name, address, banking information, birthdate, and social security number. This is also a common Social Security scam.Truth: Medicare representatives have your Medicare number on file- they will never ask for it. Additionally, Medicare representatives never ask for details such as your social security number to verity your identity.You are eligible for early access to vaccinationsThe COVID-19 pandemic spawned many pandemic-related scams such as being sent at-home testing kits or special access to vaccinations. These offers require that you provide information such as your Medicare number, social security number, and other personal details. Most of these start out as text messages or robocalls. The caller will offer you special access if you pay out of pocket.Truth: Medicare will never ask for you to pay out of pocket to get special treatment.You must confirm your appointment for genetic testingIn some cases, scammers will call offering free genetic testing to screen for a variety of health conditions. When you agree, they will steal your information and will bill Medicare for the test. In some cases, you may be sent an at-home test to complete along with a request for your information.Truth: Medicare will not call or send an at-home kit to offer you testing that you have not requested.You are eligible for free medical suppliesIf a scammer is aware of a specific health condition, such as diabetes, they may offer you free medical supplies or medications. They use this offer to get your Medicare number and other personal information as well as your credit card number so that you can pay for shipping. Your information will be used to over-bill Medicare.Truth: Medicare is not likely to call you to offer free medical supplies/medications. They will never ask for you to pay for shipping or provide financial information. Never pay for anything without seeing an invoice that can be confirmed with Medicare.You overpaid and are due a refundOne of the most common scams fraudsters use is to contact you via a phone call or text offering a refund on overpayment.Truth: Medicare will not call you to verify your personal financial information before issuing a refund. If you are due for a refund, a paper check will be sent out or it will be sent to the bank account on file.Youve been pre-approved for a cheaper/better planSome scammers will try to convince you that you are eligible for a cheaper/better plan than you are currently on. These are most common during open enrollment.Truth: Medicare will not call you without sending a letter first. You should never follow up on any unsolicited calls, visits from people claiming to be Medicare reps, or brochures.What to Do if You Are ContactedScammers can be persuasive, aggressive, and even threatening. However, its important to stay calm- they wont be able to do anything if you dont give them your information.Also, keep in mind that Medicare will not cold-call you. They will contact you via postal mail first to set up a phone interview.If you or a loved one is contacted by a fraudster:Never give out personal informationHang upReport the scam to MedicareWarn loved onesIf you or a loved one is in need of in-home elderly care, contact Gentle Shepherd Home Care in Colorado Springs. We offer a variety of services from simple companionship to medical care.

Technology is constantly improving, which means that cybercrime is on the rise. As an agent, its more important now than ever before to protect yourself from the dangers of cyberspace. The National Association of REALTORS (NAR) has created a checklist that lists cybersecurity measures you can take to keep yourself and your business protected. Heres an overview of what it has to say.Email and Password HygieneYou most likely use your email and a variety of other services everyday to conduct business, which means that your accounts might contain a lot of personal and confidential information. Its easy to forget about securing your accounts when you access them day in and day out, but this is one of the most important steps you can take to protect yourself from cybercrime.According to NAR, your login credentials are especially important to protect. You should carefully guard login and access information to your email and any other service platform you use during the transaction, while also making sure that the usernames and passwords are different for each account. For example, if a hacker accesses one of your accounts, you dont want them to easily access any others using the same login information. In addition, your passwords should be long and complex, with a combination of letters, numbers and symbols that would be hard for any person or computer to guess. Finally, NAR recommends using two-factor authentication to give your accounts that extra level of security. This requires you to give two forms of identification to access your accounts so that hackers cant get in, even if they know your password.When it comes to general email hygiene, NAR recommends that you be careful with both the information you send and the information you receive. When sending emails that contain sensitive information, you should use encrypted email, a transaction management platform or a document-sharing program to protect your information from being easily stolen. If you receive an email that contains any unknown attachments or links, dont click on themthey could contain malware that infects your device. And whether youre on the sending or receiving end of an email, NAR recommends that you avoid doing business over unsecured wifi, where hackers can easily access your personal data. Other IT-Based Security MeasuresWhile its a good idea to secure each of your accounts, its equally important to protect your devices operating systems and software. NAR emphasizes that you should always keep antivirus software, firewalls, operating systems and programs active and up-to-date to receive the highest level of protection. Its also a good idea to regularly back up the data on your device. By doing this, it will be stored in a safe place in the case that a virus infects your device or someone hacks in and erases your information.Another way that NAR suggests securing your device is by avoiding any suspicious links or applications. If you receive a text message from an unknown sender that contains a link, dont open it or your information could be stolen. If youre downloading an app, make sure that its legitimate by researching it beforehand so that it doesnt breach your privacy or infect your system. And if you ever need an IT provider, work with an attorney to review their policies and contracts before allowing them access to any of your devices.Law, Policy and Insurance ConsiderationsSo far weve talked about some everyday measures you can take to improve your cybersecurity. But there are larger considerations you should also keep in mind to make sure that youre protected in the long-run. According to NAR, your attorney can help you develop a written disclosure warning clients about the possibility of cybercrimes resulting from their transaction. In this disclosure, you can recommend certain steps for sellers and buyers that will protect their personal information and finances. In addition to a disclosure, NAR recommends that you also develop policies relating to document retention and destruction, cyber and data security and breach notifications and responses. NAR believes that you should stay up-to-date on those documents and coverages you already havefor example, your insurance coverage. Ask your insurance agent about additional options you can add to your plan, such as cyber insurance and crime protection products. In addition, remember to stay up-to-date with your states laws regarding personal information, cyber and data-related business policies and other legally required security-related business practices. This will all help you and your clients stay protected and will save you time and stress in the long run.Its easy to put off the small steps that can protect you from cybercrime, but dont wait! Unfortunately, its only becoming more common in todays digital space. If you dont start protecting yourself now, you could be a hackers next victim at any moment. By implementing the items from NARs Cybersecurity Checklist, you can begin living with peace of mind that you and your business will stay protected.

By Tiffany Williams, Managing Executive, FineMark National Bank & Trust office at Shell Point Retirement CommunityFalling victim to financial abuse can be a stressful and scary situation. As the senior population continues to grow in our country, financial elder abuse will continue to grow with it. Sadly, during hard economic times, the prevalence of financial exploitation increases. Fortunately, this type of crime is completely preventable.The staff at FineMark National Bank & Trust has compiled a list of ways you can protect yourself from financial abuse:Never give your Social Security number, account numbers, or other personal financial information over the phone unless you initiated the call.Dont open emails from unknown sources.Beware of any notice claiming you have won a lottery.Shred receipts, bank statements, and unused credit card offers.Review your accounts regularly for unauthorized charges.Report lost or stolen checks immediately.Order copies of your credit report once a year only use Equifax, Experian or Transunion to generate these reports.Lock up your checkbook, account statements, and other sensitive information.Do business with companies you know are reputable.If a stranger is sending you a payment, insist on a check for the exact amount. Never accept a check for more and wire the difference back.Never let someone pressure you into agreeing to loan terms before youve had a chance to review them in writing with a trusted advisor.Report any unusual account inquiries you receive whether by phone or email to your bank, who will take measures to protect your account.Carefully choose trustworthy people to act as your agent in all estate planning matters.FineMark National Bank & Trust has an office on The Island at Shell Point Retirement Community. If you have questions about this article, contact us by phone at (239) 461-5999.