What to Do If You Get a Voice Fraud Call That Is AI-Generated

A phone call sounds exactly like your grandson. He is frightened, says he has been arrested, and needs money immediately.A text appears to come from your bank.An online investment group shows months of impressive profits.A computer warning tells you to call "tech support" before your accounts are compromised.Every one of these situations can feel legitimate, especially when a criminal already knows your name, relatives, bank, or other personal information.That is why senior fraud prevention has become more urgent. According to the FBI's 2025 Internet Crime Complaint Center report, adults age 60 and older filed 201,266 complaints and reported $7.748 billion in losses. Complaints increased 37% from 2024, while reported losses jumped 59%. The average reported loss among complainants 60+ was approximately $38,500, and 12,444 complainants reported losing more than $100,000.  Why Older Adults Stand Out in the Fraud DataThe FBI's numbers are striking when compared with other age groups. Age Group 2025 IC3 Complaints Reported Losses 60+ 201,266 $7.75 billion 50 to 59 124,820 $3.68 billion 40 to 49 167,066 $2.96 billion 30 to 39 153,293 $1.74 billion 20 to 29 112,069 $563 million  Adults 60+ reported both the highest complaint count and the largest dollar loss among the age categories shown in the FBI's 2025 report. But that should not be interpreted as meaning older adults are simply more gullible.The FBI notes that criminals may target older people because they believe potential victims have accumulated savings, own valuable assets, spend more time alone, or are more willing to engage with unsolicited communications. Modern scams are also increasingly sophisticated.Investment Scams Took the Most MoneyAmong adults 60+, investment fraud produced approximately $3.52 billion in reported losses in 2025, making it the costliest individual crime category for this age group. These scams may begin through: Social media Dating apps Text messages Investment groups Online advertisements Someone claiming to be an investment expert Cryptocurrency frequently appears in these schemes. Complaints from people 60+ that involved cryptocurrency totaled more than $4.3 billion in reported losses, although cryptocurrency is a descriptor that can overlap with several different fraud categories. A convincing website may even show an account balance growing steadily.The problem becomes obvious only when the victim tries to withdraw the supposed profits. The criminal may suddenly demand taxes, fees, or another deposit before disappearing with the money. The FBI describes this pattern as common in cryptocurrency investment fraud. Tech Support Scams Remain ExpensiveA message appears on the computer:WARNING: Your bank information has been compromised. Call immediately.The phone number connects to someone who sounds professional and helpful.That is exactly the setup criminals want.Adults 60+ reported more than 21,000 tech and customer support complaints in 2025, with losses exceeding $1 billion. The supposed technician may ask for remote access to the computer, direct the victim to move money, or claim that funds must be transferred to a "safe account."Legitimate security does not require blindly following financial instructions from someone who unexpectedly contacted you.Grandparent Scams Are Becoming Harder to RecognizeThe traditional grandparent scam relies on panic.A caller claims to be a child, grandchild, attorney, police officer, or hospital employee. There has supposedly been an accident, arrest, or other emergency.Then comes the pressure:Do not tell anyone. Send money now.The FBI advises people receiving this type of call to resist pressure, hang up, and independently contact the relative or another family member to verify what happened. Today, there is another complication.Artificial intelligence can imitate a person's voice using audio obtained online. The FTC warns that a caller may therefore sound remarkably similar to the relative they are impersonating. The safest response is still to hang up and contact the supposed family member using a phone number you already know. Create a Family Safe WordOne low-tech defense can be surprisingly useful.Choose a private family code word or phrase.Every close family member should know it, but it should not be something posted publicly or easily guessed from social media.If someone calls claiming to be your grandson and urgently needs money, ask:"What's our family safe word?"AARP recommends this strategy specifically as protection against increasingly convincing AI-assisted family emergency scams. The code word should be only one layer of protection, however.Even if the caller knows personal details, verify the emergency independently before sending money.Five Rules That Can Stop Many ScamsFamilies do not need sophisticated cybersecurity training to adopt useful defenses.1. Urgency Means Slow Down2. Verify Through a Different Channel3. Never Trust Caller ID Alone4. Be Suspicious of Unusual Payment Instructions5. Never Keep a Financial Emergency SecretIf Money Has Already Been Sent, Move FastEmbarrassment can cost valuable time.If you realize that money may have been sent to a scammer, contact your financial institution immediately and ask whether the transaction can be stopped or recalled. Then report the incident to the FBI's Internet Crime Complaint Center.The FBI emphasizes that time matters when attempting to freeze fraudulently transferred money. There is evidence that quick reporting can make a difference.In 2025, the FBI's Financial Fraud Kill Chain process was initiated in 642 incidents involving victims age 60+, representing about $65.4 million in reported losses. The process helped freeze approximately $32.9 million in those particular incidents. That does not mean half of all senior fraud losses are recovered. These were selected cases where the FBI's rapid financial-intervention process could be initiated.The lesson is simpler:Report suspected fraud as quickly as possible.Watch Out for the Second ScamLosing money once can make someone a target again.The FBI reports an increase in recovery scams, where criminals claim they can retrieve money previously lost to fraud. Adults 60+ reported 2,529 such complaints in 2025, involving roughly $540.5 million in losses, though the FBI notes those loss figures may include money lost in the original scams that prompted contact with the supposed recovery service. Someone claiming to be an attorney, government employee, investigator, or recovery company may say:"We found your stolen cryptocurrency.""We recovered your investment.""We just need a fee before returning the money."That may simply be another fraud attempt.Families Can Make Fraud Prevention RoutineFraud prevention works better when it becomes a normal family conversation instead of something discussed only after money disappears.Consider agreeing on a few family rules: Use a private safe word for emergencies. Never send large sums based on one phone call. Call another family member before responding to an emergency request. Verify banks and government agencies independently. Talk openly about new online relationships and investments. Never shame someone for almost falling for a scam. Scams are intentionally designed to manipulate fear, trust, love, hope, and urgency.The right response is not embarrassment.It is verification.Frequently Asked QuestionsHow much did older Americans lose to online fraud in 2025?People age 60 and older reported approximately $7.748 billion in losses through the FBI's IC3 in 2025, 59% more than in 2024. Which scam costs seniors the most money?Investment fraud was the largest individual loss category for people 60+, accounting for approximately $3.52 billion in reported losses in 2025. What is a family code word?It is a private word or phrase known only to trusted family members. If someone calls claiming to be a relative in an emergency, asking for the phrase can provide an additional way to challenge the caller's identity. Can scammers copy someone's voice?Yes. The FTC warns that criminals can use AI voice cloning to imitate a loved one's voice during family-emergency scams. Independently contacting the real person remains important. What should someone do immediately after sending money to a scammer?Contact the financial institution immediately, request a recall or other available intervention, preserve transaction details, and file an IC3 complaint as soon as possible. Seniors Blue Book helps connect families with senior-focused providers and resources in their communities.If your organization serves older adults, a free Seniors Blue Book listing can make it easier for potential clients to discover your services. Providers who want greater visibility can also explore upgraded listing and advertising opportunities designed to reach more seniors, families, and caregivers.Email us at [email protected] or call us at 800-201-9989.

For years, home was a place that felt more like a memory than a reality for one senior who spent most of his time moving between hospitals and rehab centers. As someone relying on Health First Colorado, his healthcare journey was often exhausting and repetitive until he found a way to bridge the gap between needing help and wanting to stay in his own favorite chair.A Lifeline through Colorado Medicaid Remote Support ServicesEverything changed when he started a new routine that combined four hours of daily help from a caregiver with the around the clock security of Colorado Medicaid remote support services. While his caregiver focused on making sure his home was clean and his meals were delicious, the remote support team acted like a quiet guardian watching over him through the day and night. By using simple devices to check his blood pressure and oxygen levels, he was never truly alone, and his remote coordinators became familiar voices who checked in on him with a friendly call every single day.Technology that Catches the Small DetailsThe true value of this hybrid care became clear when his daily vitals showed a trend that no one would have noticed otherwise. His remote team saw his blood pressure was dropping to a level that made him feel lightheaded, and they immediately coordinated with his doctor to adjust his medication before he could have a dangerous fall. Even during a sudden bout with an infection, he was able to use his emergency button to keep everyone informed while he was being helped by paramedics, ensuring that his care team was right there with him every step of the way.Six Months of Staying Home After a lifetime of being told he needed to be in a facility, he has now spent six months thriving in his own home with only one very short hospital stay. This story proves that when we combine human heart with the power of technology, staying home is not just a dream but a reality that is accessible through programs like Colorado Medicaid.

Returning home from a hospital stay can challenge anyone, especially people with chronic conditions. For Colorado Medicaid members, Remote Support Services simplify this transition. Our program provides comprehensive support right in your home, ensuring a smooth and safe return to your daily life. We use technology to monitor your health, empowering you to take an active role in your wellness journey and prevent future complications.Our Post-Hospitalization ProcedureOur simple process focuses on your well-being: Initial Contact: A member or family member contacts our agency to discuss their needs. Service Determination: We assess the members condition and decide if our chronic disease management services are right for them. Coordination with County/Case Manager: We contact the members case manager or county to confirm their benefits are initiated or enrolled. This step ensures a seamless process and proper coverage under Health First Colorado, the states Medicaid program. Initiating Remote Monitoring: Once we have confirmation, we start the member on remote monitoring to ensure their safety and track their progress. This allows us to proactively address any potential issues. Continuation Discussion: After the initial three-month period, we discuss continuing services to ensure the member continues receiving the care they need to maintain their health. How We Monitor Your HealthOur remote monitoring program uses easy-to-use, at-home equipment to help you track your health vitals and communicate with your care team. The program combines devices and daily check-ins: Bluetooth-enabled blood pressure cuff: For those with hypertension or heart conditions, this device automatically sends your blood pressure readings to us, giving us a continuous picture of your cardiovascular health. Bluetooth-enabled weight scale: We use this to monitor for sudden weight changes. For conditions like heart failure, a significant, rapid weight increase can signal fluid retention and may need prompt attention. Pulse oximeter: This small device clips onto your finger to measure your blood oxygen saturation and heart rate. Its especially useful for managing conditions that affect breathing, such as COPD or asthma, and provides a quick look at how well oxygen gets to your body. Daily phone questionnaire: You will have a brief daily check-in with your remote care coordinator by phone. This allows you to report on how youre feeling, discuss symptoms, and ask questions. This personal touch ensures we can provide timely support and adjust your care plan as needed. This regular monitoring allows our team to identify changes and intervene early, preventing complications and giving you a sense of security at home.Benefits of Chronic Disease ManagementOur chronic disease management program offers significant benefits to Colorado Medicaid members: Improved Health Outcomes: With continuous, proactive management, members can better control their chronic conditions, reducing the risk of complications and future hospitalizations. Enhanced Access to Care: Using technology and telehealth services, our program helps overcome barriers to care, ensuring members have timely access to medical advice and support. This particularly benefits those in rural or underserved areas of Colorado. Better Care Coordination: Our team serves as a central point of contact, facilitating communication between all healthcare providers involved in a members care. This ensures a well-coordinated treatment plan and effective communication of any changes. Increased Patient Engagement: By regularly monitoring their vitals, members become more engaged and knowledgeable about their own health. This empowers them to make better lifestyle choices and stick to their treatment plan. ConclusionOur remote support program provides seamless, personalized care for Colorado Medicaid members after a hospital stay. This approach benefits both the individual, by empowering them to manage their health safely at home, and the healthcare system, by ensuring resources are used efficiently and effectively. If you or a loved one are a Colorado Medicaid member returning from the hospital, our remote supports program can be a critical step toward long-term wellness and independence.