Program Manager

THE DUBIN CENTER – A DEMENTIA RESOURCE AND EDUCATION CENTER

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Full Time

About Program Manager

GENERAL:

The Alvin A. Dubin Alzheimers Resource Center, Incs mission is to achieve caregiver health, strength and resilience by providing education, information, hope and compassion. The centers offer a variety of programs aimed at providing health education, information & referrals, counseling, and support for families living with a dementia related concern.

The Program Manager must have the ability to effectively represent the Dubin Center to the public and act as a liaison between the Dubin Center and the public, families, volunteers, the Executive Director, and the agencies and institutions working in the area of dementia.

The Program Manager is responsible for organizing and overseeing the daily operations of the Center (staff of 5), ensuring the agency is well-coordinated and productive by managing its procedures and directing staff.

The Program Manager plays a critical role in keeping the office and staff functioning smoothly, to include but not limited to the recommendation and acquisition of supplies, literature, services, equipment and other facility needs.

The Program Manager plays a critical role in supporting the Executive Director, assisting with HR related tasks, and in helping to identify, secure, engage, and supervise volunteers.

The area of responsibility requires thorough knowledge of Dubin Center processes, procedures and programs, and an ability to plan various operational activities in the most efficient and effective ways.

The purpose of this position is to assist in streamlining, safeguarding, strengthening, and expanding the efficiency of the agencys operations for long-term success.

The Program Manager reports directly to the Executive Director and will periodically, and upon request, inform the Executive Director of the status of projects, activities, and other activities that the Program Manager is taking part in on behalf of the Dubin Center.

Working hours are generally 8:00 a.m. to 4:30 p.m. Monday Friday. The Dubin Alzheimers Resource Center is opened during business hours Monday - Friday and primarily responds to situations only during those hours.


QUALIFICATIONS:

Strong passion for helping people and interest in working at a nonprofit.

Bachelors degree in business, health or public administration or social work with some business training.

Proven experience working in operations for nonprofit or equivalent position.

Excellent organizational and leadership abilities

Attention to detail

Outstanding communication and relationship building skills

Ability to coordinate and implement assignments to meet deadlines

Knowledge of industrys rules and guidelines

Working knowledge of data gathering, analysis and performance/operation metrics

Must be proficient in PowerPoint, Outlook, MS Word, Quick Books and Excel.

Must have a valid driver's license and/or reliable transportation.


RESPONSIBILITIES:

Liaise with Executive Director to evaluate and make recommendations for operational activities, business procedures, policies and strategic goals with the goal of improving efficiency and effectiveness of the business.

Revise and/or formulate policies and promote their implementation.

Plan and monitor the day-to-day operations of the business, to include but not limited to, the management of office resources, vendors, technology and supplies.

Manage procurement processes and coordinate material and resources allocation.

Provide suggestions and assist in the implementation of client support processes to enhance client satisfaction.

Posts payables and recievables to accounting software from invoices, cash receipts, vender invoices, and reconciled accounts. Generate reports and financial transactions.

Assist in the review of financial information and provide input for improving the operational budget for the purpose of improving profitability and quality of services provided.

Responsible for collaborating with the Executive Director to work with offsite financial and accounting services related to budgeting, reporting and financials.

Facilitate human resources administration by serving as the internal administrator of health and welfare plans, to include enrollments, changes, and terminations, as well as acting as liaison between employees and insurance providers, and resolving benefits-related issues when/if they arise.

Reconcile benefits statements, conduct audits of payroll, benefits, and other HR programs, and providing recommendations for corrective actions when necessary.

Coordinate all details related to the recruitment and engagement of volunteers and interns.

Manage relationships/agreements with external partners/vendors.

Collaborate with the Executive Director to ensure that the Center conforms with established city, county and statewide regulations.

Oversee the management of agencys main email and agency's telephone system.

Develop and execute marketing strategies and related social media activity., through the publication of newsletters, e-mails, fliers and memos; updating social media or calendars of events; and managing other marketing tools to produce print and digital copies of communication.

Assist with all aspects of internal and external event planning, management and logistics, including but not limited to, meeting with vendors and clients, and determining and arranging the location, food, entertainment, volunteers, and staff.

Maintain up-to-date donor list. Sends pledge reminders and gift acknowledgement to donors.

Support the administrative needs of the Executive Director.


BENEFITS:

Full health, dental and vision benefits paid for by the center.

Life insurance.

Generous paid time off.

Retirement plan as approved by Board of Directors annually.

Salary commensurate with experience.

Position classification Exempt

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