DART Rider Assistance Program (RAP) (Previously Senior Medical Transportation Program - SMTP)

About DART Rider Assistance Program (RAP) (Previously Senior Medical Transportation Program - SMTP)

Welcome to DART Rider Assistance Programs

If you find that the regular DART bus routes and rail services don't meet your specific mobility needs, dont worryDART offers a range of Rider Assistance Programs designed to ensure that everyone can get where they need to go, safely and conveniently. Our Rider Assistance Programs are tailored to help those who may need extra support, including seniors, individuals with disabilities, and residents of specific service areas. Heres everything you need to know about our services, how to access them, and who qualifies.

How to Access DART Rider Assistance Services

1. Online Scheduling: Weve made booking your trips straightforward with our online scheduling platform. This service allows you to schedule and pay for your trips conveniently from your computer. Simply visit our online portal here to get started.

2. Mobile App: For even greater convenience, use the DART Rider Assistance Programs mobile app available for download on both iPhone and Android devices. This app enables you to schedule and pay for your rides directly from your smartphone. Download it from the Apple App Store or the Google Play store today and experience the ease of mobile booking.

3. Phone Reservation: Prefer to handle your bookings over the phone? No problem! You can schedule a ride by calling our dedicated reservation line at 214-515-7272. Please call at least one hour before your desired pickup time to ensure your ride is scheduled without any issues.

4. Wheelchair-Accessible Vehicles: Riders who require a wheelchair-accessible vehicle will need to call in their reservations to ensure we meet your specific needs with the appropriate vehicle.

Program-Specific Information

DART Rides: This program offers subsidized, on-demand transportation for registered and qualified residents of specific cities and ZIP codes. Here are the key details:

• Service Areas: Carrollton, Dallas, Plano, Rowlett, Addison (75001), Farmers Branch (75006, 75234), Irving (75038, 75039, 75060, 75061, 75062).
• Vehicles: We use a mix of accessible vehicles and ride-sharing services to fulfill trips, ensuring that each ride is comfortable and convenient.

Collin County Transit: Specifically designed for residents of the McKinney Urban Transit District (MUTD) service-area cities, this program caters to individuals who are 65 or older, have a certified disability, or are part of a low-income household. Enrollment is required to access these services.

• Service Areas: Celina, McKinney, Princeton, Lowry Crossing, Melissa, Prosper.

Joppa Rides: In partnership with the city of Dallas, DART provides targeted transportation services to the residents of the Joppa community. Eligibility requires registration and proof of residency.

Eligibility and Enrollment

To determine if you qualify for any of these programs, detailed eligibility criteria are outlined for each service. Generally, these services are intended for those who cannot access our fixed bus routes or rail services due to age, disability, or economic reasons. If you believe you are eligible, enrollment is straightforward and requires some basic documentation to verify your residency or condition.

Service Hours and Booking

Each program has specific service hours, which can be found in detail on our website. Booking can be done up to a month in advance, and same-day services are also available for most programs, subject to availability. We always recommend booking in advance to secure your preferred timing.

Funding and Cost

These programs are often funded through city and federal funds, making them affordable or even free for eligible riders. Specific cost details for each program are available on our website, ensuring transparency and helping you plan your budget accordingly.

Why Choose DART Rider Assistance Programs?

Choosing DART Rider Assistance Programs means choosing reliability, safety, and comfort. Our commitment to providing exceptional service and meeting the needs of our community stands paramount. Whether it's a trip to the grocery store, a doctor's appointment, or visiting friends and family, we are here to help you get there with ease and efficiency.

For more detailed information about each program, including comprehensive FAQs, how to register, and more, please visit our website. You can also contact our customer service team who are ready to assist with any questions or concerns you may have.

At DART, we believe in accessibility for all and are dedicated to improving the lives of our community members through convenient, reliable, and affordable transportation options. Get started with DART Rider Assistance Programs today and experience the joy of seamless travel tailored just for you!